{"id":1625,"date":"2021-05-14T12:09:35","date_gmt":"2021-05-14T04:09:35","guid":{"rendered":"https:\/\/blog.facilitybot.co\/?post_type=knowledgebase&#038;p=1625"},"modified":"2026-01-12T08:48:58","modified_gmt":"2026-01-12T00:48:58","slug":"creating-a-new-request-in-the-requestor-web-portal","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/requestor-web-portal\/creating-a-new-request-in-the-requestor-web-portal\/","title":{"rendered":"Creating a New Request in the Requestor Web Portal"},"content":{"rendered":"\n<p>Requests are tickets that are created when a Requestor makes a demand that requires human intervention, such as <a href=\"https:\/\/facilitybot.co\/features\/fault-reporting\">Fault Reports<\/a> or<a href=\"https:\/\/facilitybot.co\/features\/custom-service-requests\"> Service Requests<\/a>. This article outlines steps to create a new request in the Requestor Web Portal.<\/p>\n\n\n\n<p>Step 1: Log in to the <a href=\"https:\/\/signin.facilitybot.co\/\">Requestor Portal<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/DUvrlitP2OitIqgm0bfhUaSIVNZ9zHOLzhyy_Skw8wQtLuRehOUvAZPVIAu662pjQPSXhifMtc4jwVwCvXpAuAmWz97pJlXJwoz1xlgL67Wal_2y-2Wfl9dS3BwDSGYM9wu03H3r.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>Step 2: Navigate to `Requests`&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"474\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-10-1024x474.png\" alt=\"\" class=\"wp-image-8418\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-10-1024x474.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-10-300x139.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-10-768x356.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-10-1000x463.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-10-230x106.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-10-350x162.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-10-480x222.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-10.png 1361w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Step 3: Click \u201cNew Request\u2019<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"476\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-11-1024x476.png\" alt=\"\" class=\"wp-image-8420\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-11-1024x476.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-11-300x139.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-11-768x357.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-11-1000x464.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-11-230x107.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-11-350x163.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-11-480x223.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-11.png 1361w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Step 4: Select a Request Type<br><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"472\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-12-1024x472.png\" alt=\"\" class=\"wp-image-8421\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-12-1024x472.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-12-300x138.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-12-768x354.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-12-1000x461.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-12-230x106.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-12-350x161.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-12-480x221.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-12.png 1361w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Step 5: Fill up the necessary fields. The fields will differ depending on the Request Type selected.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"472\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-13-1024x472.png\" alt=\"\" class=\"wp-image-8422\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-13-1024x472.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-13-300x138.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-13-768x354.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-13-1000x461.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-13-230x106.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-13-350x161.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-13-480x221.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-13.png 1361w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Step 6: Click \u2018Create\u2019.<br><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"472\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-14-1024x472.png\" alt=\"\" class=\"wp-image-8423\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-14-1024x472.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-14-300x138.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-14-768x354.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-14-1000x461.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-14-230x106.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-14-350x161.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-14-480x221.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-14.png 1362w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>A ticket will be created with a Case ID, to be followed up by the relevant Responder.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"473\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-15-1024x473.png\" alt=\"\" class=\"wp-image-8424\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-15-1024x473.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-15-300x139.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-15-768x355.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-15-1000x462.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-15-230x106.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-15-350x162.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-15-480x222.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2021\/05\/image-15.png 1361w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Requests are tickets that are created when a Requestor makes a demand that requires human intervention, such as Fault Reports or Service [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[28],"class_list":["post-1625","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-requestor-web-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - 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