{"id":1657,"date":"2021-05-14T13:07:42","date_gmt":"2021-05-14T05:07:42","guid":{"rendered":"https:\/\/blog.facilitybot.co\/?post_type=knowledgebase&p=1657"},"modified":"2025-06-15T21:53:37","modified_gmt":"2025-06-15T13:53:37","slug":"making-fault-reports-through-facebook-messenger","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/facebook-messenger\/making-fault-reports-through-facebook-messenger\/","title":{"rendered":"Making Fault Reports Through Facebook Messenger"},"content":{"rendered":"\n

This article outlines how Requestors can make fault reports in Messenger. Please note that the button names and text messages sent by the chatbot<\/a> can be changed by the Facilities Manager and therefore may be different from that shown below.<\/p>\n\n\n\n

    \n
  1. Find the correct Messenger Channel<\/a><\/li>\n<\/ol>\n\n\n\n
      \n
    1. Click the Report Fault button<\/li>\n<\/ol>\n\n\n\n
        \n
      1. Follow the 4 steps to report a fault as guided by the Bot.<\/li>\n<\/ol>\n\n\n\n
          \n
        1. The Requestor will receive a case ID once the fault report<\/a> is successfully made.<\/li>\n<\/ol>\n\n\n\n
          \"\"\/<\/figure>\n","protected":false},"excerpt":{"rendered":"

          This article outlines how Requestors can make fault reports in Messenger. Please note that the button names and text messages sent by […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[38],"class_list":["post-1657","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-facebook-messenger"],"yoast_head":"\nMaking Fault Reports Through Facebook Messenger - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/facebook-messenger\/making-fault-reports-through-facebook-messenger\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Making Fault Reports Through Facebook Messenger - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"This article outlines how Requestors can make fault reports in Messenger. 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