{"id":1673,"date":"2021-05-14T13:26:28","date_gmt":"2021-05-14T05:26:28","guid":{"rendered":"https:\/\/blog.facilitybot.co\/?post_type=knowledgebase&p=1673"},"modified":"2025-07-13T21:23:02","modified_gmt":"2025-07-13T13:23:02","slug":"making-fault-reports-through-line","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/line\/making-fault-reports-through-line\/","title":{"rendered":"Making Fault Reports Through Line"},"content":{"rendered":"\n

This article outlines how Requestors<\/a> can make fault reports through LINE.  Please note that the button names and text messages sent by the bot can be changed by the Facilities Manager and therefore may be different from that shown below.<\/p>\n\n\n\n

    \n
  1. Find the correct Line Channel<\/a><\/li>\n<\/ol>\n\n\n\n
      \n
    1. Click the Report Fault<\/a> button<\/li>\n<\/ol>\n\n\n\n
        \n
      1. Follow the 4 steps to report a fault as guided by the Bot.<\/li>\n<\/ol>\n\n\n\n
          \n
        1. The Requestor will receive a case ID once the fault report is successfully made.<\/li>\n<\/ol>\n\n\n\n

          <\/p>\n","protected":false},"excerpt":{"rendered":"

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