{"id":1700,"date":"2021-05-17T09:28:11","date_gmt":"2021-05-17T01:28:11","guid":{"rendered":"https:\/\/blog.facilitybot.co\/?post_type=knowledgebase&p=1700"},"modified":"2025-06-16T20:02:02","modified_gmt":"2025-06-16T12:02:02","slug":"making-fault-reports-through-webchat","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/webchat\/making-fault-reports-through-webchat\/","title":{"rendered":"Making Fault Reports Through WebChat"},"content":{"rendered":"\n

This article outlines how Requestors<\/a> can make fault reports<\/a> through the FacilityBot WebChat. Please note that the button names and text messages sent by the bot can be changed by the Facilities Manager and therefore may be different from that shown below.<\/p>\n\n\n\n

    \n
  1. Find the correct WebChat Channel<\/a><\/li>\n<\/ol>\n\n\n\n
      \n
    1. Click the Report Fault button<\/li>\n<\/ol>\n\n\n\n
        \n
      1. Follow the 4 steps to report a fault as guided by the Bot.<\/li>\n<\/ol>\n\n\n\n
          \n
        1. The Requestor will receive a case ID once the fault report is successfully made.<\/li>\n<\/ol>\n\n\n\n
          \"\"\/<\/figure>\n","protected":false},"excerpt":{"rendered":"

          This article outlines how Requestors can make fault reports through the FacilityBot WebChat. Please note that the button names and text messages […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[43],"class_list":["post-1700","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-webchat"],"yoast_head":"\nMaking Fault Reports Through WebChat - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/webchat\/making-fault-reports-through-webchat\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Making Fault Reports Through WebChat - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"This article outlines how Requestors can make fault reports through the FacilityBot WebChat. 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