{"id":1746,"date":"2021-05-24T11:36:12","date_gmt":"2021-05-24T03:36:12","guid":{"rendered":"https:\/\/blog.facilitybot.co\/?post_type=knowledgebase&p=1746"},"modified":"2025-07-04T02:04:43","modified_gmt":"2025-07-03T18:04:43","slug":"creating-a-new-request-in-the-responder-portal","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/creating-a-new-request-in-the-responder-portal\/","title":{"rendered":"Creating a New Request in the Responder Portal"},"content":{"rendered":"\n

Creating a New Request in the Responder Portal<\/a><\/strong><\/p>\n\n\n\n

Although Responders<\/a> are not Requestors, Responders are also able to create Requests in the Responder Web Portal. This function is useful to Responders when Responders need to create Requests<\/a> on behalf of Requestors.<\/a>\u00a0<\/p>\n\n\n\n

To create a new request, follow the steps below:<\/p>\n\n\n\n

Step 1: Go to the Requests section<\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

Step 2: Click the \u2018New Request\u2019 button<\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

Step 3: Select a Request Type<\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

Step 4: Fill up the necessary fields. The fields will differ depending on the Request Type selected. For the `User` field, choose `Manual User` to enter the name of a new Requestor, or select from the list of previous Requestors.<\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

Step 5: Click \u2018Create\u2019.<\/p>\n\n\n\n

A ticket will be created with a Case ID, to be followed up by the relevant Responder.<\/p>\n\n\n\n

\"\"\/<\/figure>\n","protected":false},"excerpt":{"rendered":"

Creating a New Request in the Responder Portal Although Responders are not Requestors, Responders are also able to create Requests in the […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[35],"class_list":["post-1746","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-responder-portal"],"yoast_head":"\nCreating a New Request in the Responder Portal - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/creating-a-new-request-in-the-responder-portal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Creating a New Request in the Responder Portal - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"Creating a New Request in the Responder Portal Although Responders are not Requestors, Responders are also able to create Requests in the […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/creating-a-new-request-in-the-responder-portal\/\" \/>\n<meta property=\"og:site_name\" content=\"FacilityBot - Facilities Management Software\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-03T18:04:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/xKumU2aA-ikehu-ij2s1zhx8bqEM8sLuXnCNXdtQxTLaLxjC10if9KshWC8ZkXz9ePq1E-vfRqFl_zo6WhG0lcvldAdQl7gqj0NMqr4AnhPNNv-RgSJeon316iIknr7PH1cn6jtX.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/creating-a-new-request-in-the-responder-portal\/\",\"url\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/creating-a-new-request-in-the-responder-portal\/\",\"name\":\"Creating a New Request in the Responder Portal - FacilityBot - Facilities Management Software\",\"isPartOf\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#website\"},\"datePublished\":\"2021-05-24T03:36:12+00:00\",\"dateModified\":\"2025-07-03T18:04:43+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/creating-a-new-request-in-the-responder-portal\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/creating-a-new-request-in-the-responder-portal\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/creating-a-new-request-in-the-responder-portal\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.facilitybot.co\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Creating a New Request in the Responder Portal\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#website\",\"url\":\"https:\/\/blog.facilitybot.co\/blog\/\",\"name\":\"FacilityBot - Facilities Management Software\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.facilitybot.co\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#organization\",\"name\":\"FacilityBot - Facilities Management Software\",\"url\":\"https:\/\/blog.facilitybot.co\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png\",\"contentUrl\":\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png\",\"width\":150,\"height\":38,\"caption\":\"FacilityBot - Facilities Management Software\"},\"image\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/sg.linkedin.com\/company\/facilitybot\",\"https:\/\/www.youtube.com\/channel\/UCFykie6GjYNh4fxv2PIv8mA\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Creating a New Request in the Responder Portal - FacilityBot - Facilities Management Software","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/creating-a-new-request-in-the-responder-portal\/","og_locale":"en_US","og_type":"article","og_title":"Creating a New Request in the Responder Portal - FacilityBot - Facilities Management Software","og_description":"Creating a New Request in the Responder Portal Although Responders are not Requestors, Responders are also able to create Requests in the […]","og_url":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/creating-a-new-request-in-the-responder-portal\/","og_site_name":"FacilityBot - Facilities Management Software","article_modified_time":"2025-07-03T18:04:43+00:00","og_image":[{"url":"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/xKumU2aA-ikehu-ij2s1zhx8bqEM8sLuXnCNXdtQxTLaLxjC10if9KshWC8ZkXz9ePq1E-vfRqFl_zo6WhG0lcvldAdQl7gqj0NMqr4AnhPNNv-RgSJeon316iIknr7PH1cn6jtX.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/creating-a-new-request-in-the-responder-portal\/","url":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/creating-a-new-request-in-the-responder-portal\/","name":"Creating a New Request in the Responder Portal - FacilityBot - Facilities Management Software","isPartOf":{"@id":"https:\/\/blog.facilitybot.co\/blog\/#website"},"datePublished":"2021-05-24T03:36:12+00:00","dateModified":"2025-07-03T18:04:43+00:00","breadcrumb":{"@id":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/creating-a-new-request-in-the-responder-portal\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/creating-a-new-request-in-the-responder-portal\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/creating-a-new-request-in-the-responder-portal\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.facilitybot.co\/blog\/"},{"@type":"ListItem","position":2,"name":"Creating a New Request in the Responder Portal"}]},{"@type":"WebSite","@id":"https:\/\/blog.facilitybot.co\/blog\/#website","url":"https:\/\/blog.facilitybot.co\/blog\/","name":"FacilityBot - Facilities Management Software","description":"","publisher":{"@id":"https:\/\/blog.facilitybot.co\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.facilitybot.co\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/blog.facilitybot.co\/blog\/#organization","name":"FacilityBot - Facilities Management Software","url":"https:\/\/blog.facilitybot.co\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png","contentUrl":"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png","width":150,"height":38,"caption":"FacilityBot - Facilities Management Software"},"image":{"@id":"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/sg.linkedin.com\/company\/facilitybot","https:\/\/www.youtube.com\/channel\/UCFykie6GjYNh4fxv2PIv8mA"]}]}},"_links":{"self":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase\/1746","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/comments?post=1746"}],"version-history":[{"count":5,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase\/1746\/revisions"}],"predecessor-version":[{"id":7332,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase\/1746\/revisions\/7332"}],"wp:attachment":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/media?parent=1746"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase_cat?post=1746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}