{"id":1754,"date":"2021-05-25T08:56:52","date_gmt":"2021-05-25T00:56:52","guid":{"rendered":"https:\/\/blog.facilitybot.co\/?post_type=knowledgebase&p=1754"},"modified":"2025-07-04T01:58:44","modified_gmt":"2025-07-03T17:58:44","slug":"how-requestors-can-find-the-correct-whatsapp-channel-by-searching-for-the-bot-name-or-scanning-a-qr-code","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/whatsapp\/how-requestors-can-find-the-correct-whatsapp-channel-by-searching-for-the-bot-name-or-scanning-a-qr-code\/","title":{"rendered":"How Requestors can find the correct WhatsApp channel by Searching for the Bot Name or Scanning a QR Code"},"content":{"rendered":"\n

It is easy for the Facilities Manager to connect FacilityBot to a chosen WhatsApp number. Once connected, the Facilities Manager should provide that WhatsApp number to building users (\u201cRequestors<\/a>\u201d). <\/p>\n\n\n\n

If the Facilities Manager is using a shared WhatsApp number, he should also provide Requestors with the Agent Code to connect to the correct bot instance. <\/p>\n\n\n\n

There are 2 primary ways that Requestors<\/a> can find the correct channel<\/a> in WhatsApp (A) searching for the correct WhatsApp number and (B) scanning the QR code in the poster.\u00a0<\/p>\n\n\n\n

    \n
  1. Finding the correct channel by searching for the correct WhatsApp number<\/li>\n<\/ol>\n\n\n\n

    Step 1: Open the WhatsApp App  (\u201cWhatsApp\u201d)<\/p>\n\n\n\n

    Step 2: Navigate to the search bar<\/p>\n\n\n\n

    Step 3: Type the WhatsApp number provided by the Facilities Manager<\/p>\n\n\n\n

    A welcome message will be sent to help the Requestor with the next steps.<\/p>\n\n\n\n

      
    <\/p>\n\n\n\n

    (B)  Finding the correct channel by Scanning the QR code in the poster<\/h3>\n\n\n\n

    Once FacilityBot has been connected to a WhatsApp number, the Facilities Manager can print a helpful poster with a QR code to guide Requestors to find the correct WhatsApp channel.<\/p>\n\n\n\n

    \"\"\/<\/figure>\n\n\n\n

    Image: Sample Poster. The Facility Manager should generate a unique poster for your building<\/p>\n\n\n\n

    Step 1: Scan the QR code in the poster provided by your Facility Manager using your smartphone<\/p>\n\n\n\n

    Step 2: Tap the arrow to go to WhatsApp App (\u201cWhatsApp\u201d)<\/p>\n\n\n\n

    A welcome message will be sent to the Requestor to help with the next steps.<\/p>\n\n\n\n

    \"\"\/<\/figure>\n","protected":false},"excerpt":{"rendered":"

    It is easy for the Facilities Manager to connect FacilityBot to a chosen WhatsApp number. 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