{"id":1760,"date":"2021-05-26T11:53:11","date_gmt":"2021-05-26T03:53:11","guid":{"rendered":"https:\/\/blog.facilitybot.co\/?post_type=knowledgebase&#038;p=1760"},"modified":"2025-07-04T01:57:14","modified_gmt":"2025-07-03T17:57:14","slug":"changing-request-priority-in-the-responder-portal","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/changing-request-priority-in-the-responder-portal\/","title":{"rendered":"Changing Request Priority in the Responder Portal"},"content":{"rendered":"\n<p>To change the Request priority in the <a href=\"https:\/\/signin.facilitybot.co\/\">Responder portal<\/a>, follow the steps below: Request priority can be used for automatic Request assignment (by configuring an appropriate <a href=\"https:\/\/blog.facilitybot.co\/knowledge-base\/manager-web-portal\/workflows-automate-assignment-of-fault-reports-and-requests\/\">Workflow Setting<\/a>) and calculation of Key Performance Indicator performance (e.g. high priority requests can have more stringent response time thresholds).<\/p>\n\n\n\n<p>Step 1: Go to the <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/requests\/\">Requests<\/a> section<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/WBsj5_CJUPwY-wCIlPvOPcoscg108rL24d08_H6VCibFtcmG6p9RI-nMm0GnDbi5EMy90p-rQpMUw1c_0YMRkN6kgZ4uu4Ou0VWKZdWG0cjiito1n4_JkQyr6LUmJoSf9wTTlkt1.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>Step 2: Hover over the Request to see the \u2018Request Details\u2019 icon<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/a8RLmj953LplIxFHW5kIgQDED9fAfRUR7r6LthXydsxgiNDZ3blGD55wzfTCUpjv-c7EHGcwELz-KGG8pI5Y-iw51_h-mp-e7UPROmoTvP1x5Fw6nyx6lfxOTGYsz5SasAS_zeR5.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>Step 3: Go to \u2018Request Priority\u2019 and choose among the priority options to update the changes.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/KsJD_nPUmbumPA4QNmC1kMLRUqQxa1V_4w_b2hLGjsaPC2Dea9mux-gJD5IbIRzQBbeDQAzhTK5NuifD4Z6corgTIcYfa0dNs95lPOlCaQUZ39d15Y8ihgUTGTe1CYt86zRPkiEd.png\" alt=\"\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/Ner10kq5MYUbbn6lfp7glirWmEUez1AbaKn85GRmfrXuEZPVJyG6s6R1ncCi-FV6huE5CLLSW4sdSvJaD4c8CsHyteuf-AWJKxQ5mA_r1glJKW7rlVo6H7f84WjRqvDmqaXqLdVy.gif\" alt=\"\"\/><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To change the Request priority in the Responder portal, follow the steps below: Request priority can be used for automatic Request assignment [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[35],"class_list":["post-1760","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-responder-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Changing Request Priority in the Responder Portal - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/changing-request-priority-in-the-responder-portal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Changing Request Priority in the Responder Portal - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"To change the Request priority in the Responder portal, follow the steps below: Request priority can be used for automatic Request assignment [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/changing-request-priority-in-the-responder-portal\/\" \/>\n<meta property=\"og:site_name\" content=\"FacilityBot - Facilities Management Software\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-03T17:57:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/WBsj5_CJUPwY-wCIlPvOPcoscg108rL24d08_H6VCibFtcmG6p9RI-nMm0GnDbi5EMy90p-rQpMUw1c_0YMRkN6kgZ4uu4Ou0VWKZdWG0cjiito1n4_JkQyr6LUmJoSf9wTTlkt1.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/changing-request-priority-in-the-responder-portal\/\",\"url\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/changing-request-priority-in-the-responder-portal\/\",\"name\":\"Changing Request Priority in the Responder Portal - FacilityBot - Facilities Management Software\",\"isPartOf\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#website\"},\"datePublished\":\"2021-05-26T03:53:11+00:00\",\"dateModified\":\"2025-07-03T17:57:14+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/changing-request-priority-in-the-responder-portal\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/changing-request-priority-in-the-responder-portal\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/changing-request-priority-in-the-responder-portal\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.facilitybot.co\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Changing Request Priority in the Responder Portal\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#website\",\"url\":\"https:\/\/blog.facilitybot.co\/blog\/\",\"name\":\"FacilityBot - Facilities Management Software\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.facilitybot.co\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#organization\",\"name\":\"FacilityBot - Facilities Management Software\",\"url\":\"https:\/\/blog.facilitybot.co\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png\",\"contentUrl\":\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png\",\"width\":150,\"height\":38,\"caption\":\"FacilityBot - Facilities Management Software\"},\"image\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/sg.linkedin.com\/company\/facilitybot\",\"https:\/\/www.youtube.com\/channel\/UCFykie6GjYNh4fxv2PIv8mA\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Changing Request Priority in the Responder Portal - FacilityBot - Facilities Management Software","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/changing-request-priority-in-the-responder-portal\/","og_locale":"en_US","og_type":"article","og_title":"Changing Request Priority in the Responder Portal - FacilityBot - Facilities Management Software","og_description":"To change the Request priority in the Responder portal, follow the steps below: Request priority can be used for automatic Request assignment [&hellip;]","og_url":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/changing-request-priority-in-the-responder-portal\/","og_site_name":"FacilityBot - Facilities Management Software","article_modified_time":"2025-07-03T17:57:14+00:00","og_image":[{"url":"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/WBsj5_CJUPwY-wCIlPvOPcoscg108rL24d08_H6VCibFtcmG6p9RI-nMm0GnDbi5EMy90p-rQpMUw1c_0YMRkN6kgZ4uu4Ou0VWKZdWG0cjiito1n4_JkQyr6LUmJoSf9wTTlkt1.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/changing-request-priority-in-the-responder-portal\/","url":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/changing-request-priority-in-the-responder-portal\/","name":"Changing Request Priority in the Responder Portal - FacilityBot - Facilities Management Software","isPartOf":{"@id":"https:\/\/blog.facilitybot.co\/blog\/#website"},"datePublished":"2021-05-26T03:53:11+00:00","dateModified":"2025-07-03T17:57:14+00:00","breadcrumb":{"@id":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/changing-request-priority-in-the-responder-portal\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/changing-request-priority-in-the-responder-portal\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/changing-request-priority-in-the-responder-portal\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.facilitybot.co\/blog\/"},{"@type":"ListItem","position":2,"name":"Changing Request Priority in the Responder Portal"}]},{"@type":"WebSite","@id":"https:\/\/blog.facilitybot.co\/blog\/#website","url":"https:\/\/blog.facilitybot.co\/blog\/","name":"FacilityBot - Facilities Management Software","description":"","publisher":{"@id":"https:\/\/blog.facilitybot.co\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.facilitybot.co\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/blog.facilitybot.co\/blog\/#organization","name":"FacilityBot - Facilities Management Software","url":"https:\/\/blog.facilitybot.co\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png","contentUrl":"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png","width":150,"height":38,"caption":"FacilityBot - Facilities Management Software"},"image":{"@id":"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/sg.linkedin.com\/company\/facilitybot","https:\/\/www.youtube.com\/channel\/UCFykie6GjYNh4fxv2PIv8mA"]}]}},"_links":{"self":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase\/1760","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/comments?post=1760"}],"version-history":[{"count":5,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase\/1760\/revisions"}],"predecessor-version":[{"id":6964,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase\/1760\/revisions\/6964"}],"wp:attachment":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/media?parent=1760"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase_cat?post=1760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}