{"id":1770,"date":"2021-05-28T13:56:24","date_gmt":"2021-05-28T05:56:24","guid":{"rendered":"https:\/\/blog.facilitybot.co\/?post_type=knowledgebase&#038;p=1770"},"modified":"2025-06-16T00:02:05","modified_gmt":"2025-06-15T16:02:05","slug":"uploading-processing-and-completion-attachments-in-the-responder-portal","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/uploading-processing-and-completion-attachments-in-the-responder-portal\/","title":{"rendered":"Uploading Processing and Completion Attachments in the Responder Portal"},"content":{"rendered":"\n<p>Attachments, including images, can be uploaded to <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/requests\/\">Requests<\/a> to evidence the completion of the Request.\u00a0<\/p>\n\n\n\n<p>Processing attachments may be used as evidence that the Responder has arrived on site. Completion attachments are used as evidence that the Responder has completed the Request. The Manager \/ Admin can make these attachments compulsory for Responders. If these attachments are compulsory, then they have to be attached before the status of the Request can be updated.&nbsp;<\/p>\n\n\n\n<p>The Manager \/ Admin can also decide whether the attachments should be automatically sent to the <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/admin-web-portal\/managing-requestors\/\">Requestor<\/a>.<\/p>\n\n\n\n<p>To upload an attachment in the Responder portal, follow the steps below:<\/p>\n\n\n\n<p>Step 1: Go to the Requests section<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/MtbiYxDmUsBhnEOLpG32vVaqjplCkNRdp-aMrq40IUSl6f1pu7O5bg3tQdrPuJEX5pnQjo9s8HMikIHj-4oeBVC9HqhOOWu1alfxALyi7Je6xb4_zD2-qJk3KRwIBDseHMva0PME.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>Step 2: Hover over the Request to see the \u2018Request Details\u2019 icon<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/4kE8pYyRRPBWegxM4KmwAIPsOXBesj-jk9xAWWt1mxEdEKw7aCZb_6f-YcZGN_CQyBoyNl1HVEPYgD2MSS1CA3_cL0jZ7n9MzhscfhTNXXFzJUXYLhnk_l1Yul_xxOh0Ro0Jz4_2.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>Step 3: Use the `Upload Completion Attachment\u2019 to&nbsp; upload an attachment<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/Bttwgehn0McFOE82_hz4gHVhBLSx7YPsRHBz_kn910_Li71mFNNIuhDm_jiGvCaLUOHNUULREEJxuFPgJnMfi7X5f9K0gnyoywfLbMOXgXjJ3I7NAdqXrsQrOQnlaOCvAbsd0HaN.png\" alt=\"\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/cB4ZLVUhC2QYUQASY0KrqykI3Uamte6JBPCrc9dGlJvlncctw4Q1EMUmll2XzwYKV7Jo989uK_OZ8TSXNS6GhjOr5CML5YwNHrhvbyj9yYLkrjgmmMi4Ce-EhlIv4vzd-o242UyX.gif\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Attachments, including images, can be uploaded to Requests to evidence the completion of the Request.\u00a0 Processing attachments may be used as evidence [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[35],"class_list":["post-1770","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-responder-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - 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