{"id":1778,"date":"2021-05-31T09:58:43","date_gmt":"2021-05-31T01:58:43","guid":{"rendered":"https:\/\/blog.facilitybot.co\/?post_type=knowledgebase&#038;p=1778"},"modified":"2025-07-03T08:42:43","modified_gmt":"2025-07-03T00:42:43","slug":"changing-request-priority-in-the-responder-mobile-app","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-mobile-app\/changing-request-priority-in-the-responder-mobile-app\/","title":{"rendered":"Changing Request Priority in the Responder Mobile App"},"content":{"rendered":"\n<p>To change the <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/requests\/\">Request<\/a> priority in the Responder mobile app, follow the steps below: Request priority can be used for automatic Request assignment (by configuring an appropriate <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/automating-workflows\/\">Workflow<\/a> Setting) and calculation of Key Performance Indicator performance (e.g. high priority Requests can have more stringent response time thresholds).<\/p>\n\n\n\n<p>Step 1: Log in to the FacilityBot <a href=\"https:\/\/apps.apple.com\/ph\/app\/facility-bot\/id1393809491\">iOS<\/a> or <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.rth.facilitybot.staff&amp;hl=en_SG&amp;gl=US\">Android <\/a>Mobile App using a Responder Account<\/p>\n\n\n\n<p>Step 2: Go to the Requests Page<\/p>\n\n\n\n<p>Step 3: Click the \u2018Request Priority\u2019 icon and choose among the priority options<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/x4qx3fpAnMJubbxK6H3f4HqUWSHrXnTwrlooT4dzNwoAqeMdUGVbpyb4Ua3etHoiCYzLs1a7j_oLHB9PA7D2nGw1lnsxiGQWwkPP_N1BB246fxechkj0SOzA4ipLBOO5vkJWTrdb.gif\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>To change the Request priority in the Responder mobile app, follow the steps below: Request priority can be used for automatic Request [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[36],"class_list":["post-1778","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-responder-mobile-app"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - 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