{"id":1788,"date":"2021-06-02T10:53:54","date_gmt":"2021-06-02T02:53:54","guid":{"rendered":"https:\/\/blog.facilitybot.co\/?post_type=knowledgebase&#038;p=1788"},"modified":"2025-06-21T23:32:16","modified_gmt":"2025-06-21T15:32:16","slug":"updating-the-status-of-requests-in-the-responder-mobile-app","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-mobile-app\/updating-the-status-of-requests-in-the-responder-mobile-app\/","title":{"rendered":"Updating the Status of Requests in the Responder Mobile App"},"content":{"rendered":"\n<p>One of the key actions that Responders need to take is to update the status of Request tickets. There are typically 4 available statuses:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cPending\u201d: All <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/requests\/\">Requests<\/a> start in the Pending status when they are made by the Requestor.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cProcessing\u201d: This status is used to indicate that a Responder has started working on the Request. When multiple team members have been assigned the same Request, \u201cProcessing\u201d may be used to indicate which team member is working on the Request. Some buildings may also use the \u201cProcessing\u201d status to indicate that the Responder has arrived on site. The time between when a Request started in \u201cPending\u201d status to when it is changed to \u201cProcessing\u201d status is often considered the Response time.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cComplete\u201d: This status is used to indicate that the Request is \u201cComplete\u201d. The time between when a Request started in \u201cPending\u201d status to when it is changed to \u201cComplete\u201d status is often considered the Rectification time. Note that after a Request is \u201cComplete\u201d, the <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/admin-web-portal\/managing-accounts\/\">Admin \/ Manager \/ Responder<\/a> can still create a Corrective Request arising from the initial Request.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cCanceled\u201d: This status is used if the Request has been made in error.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Step 1: Log in to the FacilityBot <a href=\"https:\/\/apps.apple.com\/ph\/app\/facility-bot\/id1393809491\">iOS<\/a> or <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.rth.facilitybot.staff&amp;hl=en_SG&amp;gl=US\">Android <\/a>Mobile App using a Responder Account<\/p>\n\n\n\n<p>Step 2: Go to the Requests Page<\/p>\n\n\n\n<p class=\"has-text-align-center\">Step 3: Click the \u2018Status\u2019 icon and choose among the status options to update the changes.&nbsp;<\/p>\n\n\n\n<p class=\"has-text-align-center\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/NPYyAdzcSfLom99ro5Zjune_W-ZBswIerwfXpoE1mOGObsYw3hejQg1PU6ukw-CwNr88ra6TfA3A9cm4rt2VUUIzEcicwBxB4QOhRx6nlCreM7eJvI49lwanZqbYx7rIC3QtQrmE.gif\" width=\"316\" height=\"511.3154862758387\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of the key actions that Responders need to take is to update the status of Request tickets. There are typically 4 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[36],"class_list":["post-1788","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-responder-mobile-app"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Updating the Status of Requests in the Responder Mobile App - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-mobile-app\/updating-the-status-of-requests-in-the-responder-mobile-app\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Updating the Status of Requests in the Responder Mobile App - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"One of the key actions that Responders need to take is to update the status of Request tickets. 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