{"id":1827,"date":"2021-06-10T10:36:28","date_gmt":"2021-06-10T02:36:28","guid":{"rendered":"https:\/\/blog.facilitybot.co\/?post_type=knowledgebase&#038;p=1827"},"modified":"2025-07-02T00:03:15","modified_gmt":"2025-07-01T16:03:15","slug":"updating-the-status-of-requests-in-the-responder-portal","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/updating-the-status-of-requests-in-the-responder-portal\/","title":{"rendered":"Updating the Status of Requests in the Responder Portal"},"content":{"rendered":"\n<p>One of the key actions that Responders need to take is to update the status of Request tickets. There are typically 4 available statuses:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cPending\u201d: All <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/requests\/\">Requests<\/a> start in the Pending status when they are made by the Requestor.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cProcessing\u201d: This status is used to indicate that a Responder has started working on the Request. When multiple team members have been assigned the same Request, \u201cProcessing\u201d may be used to indicate which team member is working on the Request. Some buildings may also use the \u201cProcessing\u201d status to indicate that the Responder has arrived on site. Note that the time between when a Request started in \u201cPending\u201d status to when it is changed to \u201cProcessing\u201d status is often considered the Response time.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cComplete\u201d: This status is used to indicate that the Request is \u201cComplete\u201d. Note that after a Request is \u201cComplete\u201d, the <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/admin-web-portal\/managing-accounts\/\">Admin \/ Manager \/ Responder<\/a> can still create a Corrective Request arising from the initial Request.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cCanceled\u201d: This status is used if the Request has been made in error.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Step 1: Go to the Requests section<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AoPxhPkc8qJjcfNq1hgspBiPoKM_yCr_3JO79dD72_S8Z0GSmt2EctN_wWqj2zA2TSs2cqe97Nc5hwPUMqgUXy-NW_WzZgU1RlHkqrTZIo7NsM0vaod_NtIYp4Wd1HUOr-9OMcVH.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>Step 2: Hover over the Request to see the \u2018Request Details\u2019 icon<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/zdSNve91HQsmX3jHGlQz_IpzUv2MBvuyDhMWyVp6NSKWT0qqYLhVAZdL4U5B7VKaqgHOd-q_joA7dZqoT8fcfcXImblWrJ-NfSHGqnV7l01FjcbWH26HV1rADhEomhuWqcSf4SPk.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>Step 3: Go to \u2018Status\u2019 and choose among the status options to update the changes.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/ebNR8_xZM5m2RebXzku4eHZD7w6ZqNPmkhHCJ0qMVR0Fvj5nXMDV6jAusEztDJOiXTSyn15uZuqsYb0NQvCLHHjkm5S56omM47bZgq7gyWUXqMiRg44qWP80wmvyqYkFsqMe7aV.png\" alt=\"\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/rK1OMGpDLohxX4Gyhzcq2erjCYpCz1N0xvP0yAoerbZHMk5qf2wWTaIM4QuL5Yg9ggQdKQ3_oEnVBUsfaY6LtuCBzj1pLhDmK_dAchXzCwIAQ_V1H3ZQfWeYPn7QV_pTJorLDmEc.gif\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>One of the key actions that Responders need to take is to update the status of Request tickets. There are typically 4 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[35],"class_list":["post-1827","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-responder-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Updating the Status of Requests in the Responder Portal - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/responder-portal\/updating-the-status-of-requests-in-the-responder-portal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Updating the Status of Requests in the Responder Portal - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"One of the key actions that Responders need to take is to update the status of Request tickets. 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