{"id":1934,"date":"2021-09-03T18:33:11","date_gmt":"2021-09-03T10:33:11","guid":{"rendered":"https:\/\/blog.facilitybot.co\/?post_type=knowledgebase&#038;p=1934"},"modified":"2025-07-01T23:57:29","modified_gmt":"2025-07-01T15:57:29","slug":"fault-types","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/fault-types\/","title":{"rendered":"Configuring Fault Types"},"content":{"rendered":"\n<p>Fault Types are used to identify different types of faults that Requestors can report. Each <a href=\"https:\/\/facilitybot.co\/features\/fault-reporting\">Fault Report<\/a> is linked to a Fault Type. This allows them to be managed by what kind of fault has happened. Fault Types can be used to set up <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/automating-workflows\/\">automatic workflows<\/a> to assign <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/requests\/\">requests<\/a> to Responders depending on the fault. They can also be used to break down and analyse report data.<\/p>\n\n\n\n<p>Each <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/fault-types\/\">Fault Type<\/a> can also have multiple Sub-Types. Fault Sub-Types are useful to classify the fault in more specific detail.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Fault Types\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/WHdNwK8b7bQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\">How to Create a New Fault Type<\/h1>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\">\n<li>Log into FacilityBot.<\/li>\n\n\n\n<li>Open the \u201cSettings\u201d menu from the bottom left icons.<\/li>\n\n\n\n<li>Select \u201cRequests\u201d, then select the \u201cFault Types\u201d tab.<\/li>\n\n\n\n<li>Select the \u201c+New\u201d button at the far right. A floating window appears to create a new Fault Type. Up to 9 Fault Types may be created at any one time.<\/li>\n\n\n\n<li>Give the Fault Type a name. Fault Type names cannot be repeated if one with the same name has already been created.<\/li>\n\n\n\n<li>Create any sub-types by clicking and typing in the \u201cFault Sub-Type Tags\u201d field. Press Enter or click again to finish each sub-type and start a new one.<\/li>\n\n\n\n<li>Click \u201cOK\u201d at the bottom right of the floating window to finish creating the Fault Type and add it to the list in the main window.<\/li>\n<\/ol>\n\n\n\n<h1 class=\"wp-block-heading\">How to Modify or Delete an Existing Fault Type<\/h1>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\">\n<li>Mouse-over the Fault Type in the main window to reveal floating \u201cpencil\u201d and \u201cdustbin\u201d icons at its far right.<\/li>\n\n\n\n<li>Modify the Fault Type: Click the \u201cpencil\u201d icon to edit the Fault Type. Delete the Fault Type: Click the \u201cdustbin\u201d icon to delete the Fault Type.<\/li>\n\n\n\n<li>Clicking the \u201cpencil\u201d icon will open a floating editing panel on the right.<\/li>\n\n\n\n<li>Modify the name of the Fault Type in the editing panel using the \u201cpencil\u201d icon to its right.<\/li>\n\n\n\n<li>Create sub-types by clicking and typing in the \u201cFault Sub-Type Tags\u201d field. Press Enter or click again to finish each sub-type and start a new one.<\/li>\n\n\n\n<li>Delete sub-types using the \u201cx\u201d icons on each sub-type.<\/li>\n\n\n\n<li>Click \u201cUpdate\u201d at the bottom right of the editing panel to finish editing and go back to the main window.<\/li>\n<\/ol>\n\n\n\n<p>(Note: Delete the Fault Type: you can also delete the Fault Type in the editing panel using the \u201cdustbin\u201d icon near the top right, above the Name field.)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fault Types are used to identify different types of faults that Requestors can report. Each Fault Report is linked to a Fault [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[44],"class_list":["post-1934","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-manager-web-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Configuring Fault Types - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/fault-types\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Configuring Fault Types - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"Fault Types are used to identify different types of faults that Requestors can report. 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