{"id":1951,"date":"2021-09-10T09:36:40","date_gmt":"2021-09-10T01:36:40","guid":{"rendered":"https:\/\/blog.facilitybot.co\/?post_type=knowledgebase&#038;p=1951"},"modified":"2025-07-01T18:31:52","modified_gmt":"2025-07-01T10:31:52","slug":"creating-high-priority-fault-classification","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/creating-high-priority-fault-classification\/","title":{"rendered":"Configuring High Priority Fault Auto-Detection"},"content":{"rendered":"\n<p>FacilityBot has 3 levels of fault priority that can be tagged to <a href=\"https:\/\/facilitybot.co\/features\/fault-reporting\">fault reports<\/a>: low, medium, and high. High Priority status can be automatically tagged, by configuring the system to recognize phrases in fault reports that are deemed as descriptive of high fault priority. High Priority status can be used in <a href=\"https:\/\/blog.facilitybot.co\/knowledge-base\/uncategorized\/configuring-workflows\/\">workflows<\/a> to automatically assign high-priority fault reports to Responders.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"High Priority Faults\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/lM2wVpspra4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\">How to Create a New High Priority Fault<\/h1>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\">\n<li>Log into FacilityBot.<\/li>\n\n\n\n<li>Open the \u201cSettings\u201d menu from the bottom left icons.<\/li>\n\n\n\n<li>Select \u201cRequests\u201d, then select the \u201cHigh Priority Faults\u201d tab.<\/li>\n\n\n\n<li>Select the \u201c+New\u201d button at the far right. A floating window appears to create a new High Priority Fault.<\/li>\n\n\n\n<li>Give the High Priority Fault a name. Names cannot be repeated if one with the same name has already been created.<\/li>\n\n\n\n<li>Click and type in the \u201cTraining Phrases\u201d field to create at least one training phrase that is descriptive of the new High Priority Fault, for the system to recognize similar phrases in fault reports to tag high priority status. It can also recognize variations of words, so it is not necessary to separately define variations such as \u201cfaulty\u201d and \u201cfault\u201d. Press Enter or click again to finish each training phrase and start a new one.<\/li>\n\n\n\n<li>Click \u201cOK\u201d at the bottom right of the floating window to finish creating the High Priority Fault and add it to the list in the main window.<\/li>\n<\/ol>\n\n\n\n<h1 class=\"wp-block-heading\">How to Modify or Delete an Existing High Priority Fault<\/h1>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\">\n<li>Mouse-over the High Priority Fault in the main window to reveal floating \u201cpencil\u201d and \u201cdustbin\u201d icons at its far right.<\/li>\n\n\n\n<li>Modify the High Priority Fault: Click the \u201cpencil\u201d icon to edit the High Priority Fault. Delete the High Priority Fault: Click the \u201cdustbin\u201d icon to delete the High Priority Fault.<\/li>\n\n\n\n<li>Clicking the \u201cpencil\u201d icon will open a floating editing panel on the right.<\/li>\n\n\n\n<li>Modify the name of the High Priority Fault in the editing panel using the \u201cpencil\u201d icon to its right.<\/li>\n\n\n\n<li>Create training phrases by clicking and typing in the \u201cTraining Phrases\u201d field. Press Enter or click again to finish each training phrase and start a new one.<\/li>\n\n\n\n<li>Delete training phrases using the \u201cx\u201d icons on each training phrase. There must be at least one phrase remaining in the field.<\/li>\n\n\n\n<li>Click \u201cUpdate\u201d at the bottom right of the editing panel to finish editing and go back to the main window.<\/li>\n<\/ol>\n\n\n\n<p>(Note: Delete the High Priority Fault: you can also delete the High Priority Fault in the editing panel using the \u201cdustbin\u201d icon near the top right, above the Name field.)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FacilityBot has 3 levels of fault priority that can be tagged to fault reports: low, medium, and high. High Priority status can [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[44],"class_list":["post-1951","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-manager-web-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Configuring High Priority Fault Auto-Detection - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/creating-high-priority-fault-classification\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Configuring High Priority Fault Auto-Detection - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"FacilityBot has 3 levels of fault priority that can be tagged to fault reports: low, medium, and high. 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