{"id":2002,"date":"2021-09-22T16:48:29","date_gmt":"2021-09-22T08:48:29","guid":{"rendered":"https:\/\/blog.facilitybot.co\/?post_type=knowledgebase&#038;p=2002"},"modified":"2025-07-16T15:36:16","modified_gmt":"2025-07-16T07:36:16","slug":"requests","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/requests\/","title":{"rendered":"Requests"},"content":{"rendered":"\n<p>FacilityBot provides a platform for making and managing facilities management-related requests between building users and building management. These could be requests such as making <a href=\"https:\/\/facilitybot.co\/features\/fault-reporting\">fault reports<\/a> to inform facilities management of malfunctions and faults in building amenities, or virtually any kind of service request that requires the attention of facilities management, such as requests for access cards or season parking, or <a href=\"https:\/\/facilitybot.co\/features\/visitor-management\">visitor management<\/a> and <a href=\"https:\/\/facilitybot.co\/features\/facility-and-room-booking\">facility booking<\/a>.<\/p>\n\n\n\n<p>There are 3 main groups of people that interact within FacilityBot\u2019s Request system: <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/admin-web-portal\/managing-requestors\/\">Requestors,<\/a> <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/admin-web-portal\/managing-accounts\/\">Responders and Managers<\/a>. Requestors are anyone who makes a request that requires the attention or response of facilities personnel. Responders are personnel who respond to the Request. Managers oversee the process, manage features and settings in the system and ensure that Requests are handled in a timely and appropriate manner.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"FacilityBot&#039;s Feature | Request\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/726No6eJstQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\">Setting Up Requests in FacilityBot<\/h1>\n\n\n\n<p>In the Manager portal, settings related to Requests, which affect fault reports and service requests, can be found by going to the Requests page from the Settings menu.<\/p>\n\n\n\n<p>On the Requests page, there are 6 tabs, each containing a sub-section that controls specific sub-settings: Request Types, <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/fault-types\/\">Fault Types<\/a>, High Priority Requests, Fault Reporting, Custom Request Type, and Configure Email.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1002\" height=\"439\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-43.png\" alt=\"\" class=\"wp-image-7437\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-43.png 1002w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-43-300x131.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-43-768x336.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-43-1000x438.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-43-230x101.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-43-350x153.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-43-480x210.png 480w\" sizes=\"auto, (max-width: 1002px) 100vw, 1002px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Request Types<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"449\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-44-1024x449.png\" alt=\"\" class=\"wp-image-7439\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-44-1024x449.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-44-300x132.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-44-768x337.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-44-1000x438.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-44-230x101.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-44-350x153.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-44-480x210.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-44.png 1364w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>The Request Types tab contains settings for configuring the provision of virtually any type of service request requiring the attention of facilities management, that is not a fault report. E.g., these may be access card or car park requests, reception requests, office or pantry supply requests, courier service requests, and more. In this section, these services can be set up for Requestors by configuring electronic request forms for each service to be provided. Through FacilityBot, Requestors will use these forms to submit their requests for these services, which can then be handled by Responders.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Fault Types<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"447\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-45-1024x447.png\" alt=\"\" class=\"wp-image-7440\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-45-1024x447.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-45-300x131.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-45-768x335.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-45-1000x437.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-45-230x100.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-45-350x153.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-45-480x210.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-45.png 1365w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>The Fault Types tab contains settings for defining the types of faults that Requestors can submit Fault Reports about. Each Fault Report made by Requestors in FacilityBot is tagged to a Fault Type, allowing them to be managed by the type of fault that occurred. Each Fault Type can also have multiple Sub-Types. Fault Sub-Types can be used to classify the fault in more specific detail. E.g., an \u201cElectrical\u201d Fault Type could have Fault Sub-Types such as \u201cLighting\u201d, \u201cLifts\u201d, etc.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>High Priority Requests<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"447\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-46-1024x447.png\" alt=\"\" class=\"wp-image-7441\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-46-1024x447.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-46-300x131.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-46-768x335.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-46-1000x437.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-46-230x100.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-46-350x153.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-46-480x210.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-46.png 1365w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>The High Priority Requests tab contains settings for configuring how FacilityBot should automatically recognize key words or phrases within a Fault Report as being indicative of a fault that needs priority resolution. FacilityBot has 3 levels of fault priority that can be tagged to Fault Reports: low, medium and high. A Fault Report containing the trigger key words or phrases will be automatically tagged as high priority.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Fault Reporting<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"448\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-47-1024x448.png\" alt=\"\" class=\"wp-image-7447\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-47-1024x448.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-47-300x131.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-47-768x336.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-47-1000x438.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-47-230x101.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-47-350x153.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-47-480x210.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-47.png 1364w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>The Fault Reporting tab contains the toggle options for the fault reporting feature. The Facility Manager can select which options would be implemented for every fault report.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Custom Request Type<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"447\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-48-1024x447.png\" alt=\"\" class=\"wp-image-7448\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-48-1024x447.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-48-300x131.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-48-768x336.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-48-1000x437.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-48-230x100.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-48-350x153.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-48-480x210.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-48.png 1364w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>The Custom Request Type tab contains the toggle options for configuring the setting related to custom request types.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Configure Email Attachments<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"446\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-49-1024x446.png\" alt=\"\" class=\"wp-image-7449\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-49-1024x446.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-49-300x131.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-49-768x334.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-49-1000x435.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-49-230x100.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-49-350x152.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-49-480x209.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-49.png 1364w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Requestors who make fault reports and&nbsp;service requests&nbsp;via email may wish to automatically receive a Completion Email attached with PDF report containing the Fault Images, Processing Attachments and Completion Attachments when a Responder closes the ticket. Images may also timestamp and geolocation.&nbsp;<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">More Specific Article<\/h1>\n\n\n\n<p>Refer to the articles below for help on configuring each specific setting.<\/p>\n\n\n\n<p><a href=\"https:\/\/blog.facilitybot.co\/knowledge-base\/manager-web-portal\/custom-requests\/\">Request Types<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/blog.facilitybot.co\/knowledge-base\/manager-web-portal\/fault-types\/\">Fault Types<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/blog.facilitybot.co\/knowledge-base\/manager-web-portal\/creating-new-location-tags\/\">Location Tags<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/blog.facilitybot.co\/knowledge-base\/manager-web-portal\/creating-high-priority-fault-classification\/\">High Priority Faults<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/automatically-send-emails-with-attached-pdf-reports-with-fault-images-processing-attachments-and-completion-attachments-to-requestors\/\">Configure Email Attachments<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/allowing-clickable-links-in-service-request-forms\/\">Allowing Clickable Links in Service Request Forms<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FacilityBot provides a platform for making and managing facilities management-related requests between building users and building management. These could be requests such [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[44],"class_list":["post-2002","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-manager-web-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Requests - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/requests\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Requests - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"FacilityBot provides a platform for making and managing facilities management-related requests between building users and building management. 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