{"id":2499,"date":"2021-12-28T17:41:45","date_gmt":"2021-12-28T09:41:45","guid":{"rendered":"https:\/\/blog.facilitybot.co\/?post_type=knowledgebase&#038;p=2499"},"modified":"2025-07-30T11:05:00","modified_gmt":"2025-07-30T03:05:00","slug":"setting-up-messaging-channels","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-messaging-channels\/","title":{"rendered":"Setting Up Messaging Channels"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Channels\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/nqDY8TWJXd0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>FacilityBot supports multiple messaging channels including <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/telegram\/integrating-telegram-with-facilitybot\/\">Telegram<\/a>, <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/line\/how-requestors-can-find-the-correct-line-channel-by-searching-for-the-bot-name-or-scanning-a-qr-code\/\">Line<\/a>, <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/whatsapp\/how-requestors-can-find-the-correct-whatsapp-channel-by-searching-for-the-bot-name-or-scanning-a-qr-code\/\">WhatsApp<\/a>, <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/facebook-messenger\/integrating-facebook-messenger-with-facilitybot\/\">Facebook Messenger<\/a>, <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/facebook-workplace\/integrating-workplace-with-facilitybot\/\">Facebook Workplace<\/a>, <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/google-chat\/how-requestors-can-find-the-correct-google-chat-channel-by-searching-for-the-bot-name\/\">Google Chat<\/a>, and <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/webchat\/how-requestors-can-find-facilitybot-webchat\/\">Webchat<\/a>. Admins can select one or multiple channels through which <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/admin-web-portal\/managing-requestors\/\">Requestors<\/a> can communicate with FacilityBot.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1004\" height=\"444\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-57.png\" alt=\"\" class=\"wp-image-7565\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-57.png 1004w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-57-300x133.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-57-768x340.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-57-1000x442.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-57-230x102.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-57-350x155.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-57-480x212.png 480w\" sizes=\"auto, (max-width: 1004px) 100vw, 1004px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to Facilitybot Admin or Manager Portal.<\/li>\n\n\n\n<li>Click on \u201cSettings\u201d and select \u201c<a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-messaging-channels\/\">Channels<\/a>\u201d. The page lists the available channels through which Requestors can communicate with the bot.<\/li>\n\n\n\n<li>To set up your preferred messaging channel, click on the arrow button beside it.&nbsp;<\/li>\n\n\n\n<li>Once a channel is set up, you can download a poster with a QR code and instructions within. The instructions guide Requestors to find the bot.&nbsp;<\/li>\n\n\n\n<li>You can also download the QR code separately. Scanning this QR code will direct Requestors to the bot.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1007\" height=\"441\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-58.png\" alt=\"\" class=\"wp-image-7567\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-58.png 1007w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-58-300x131.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-58-768x336.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-58-1000x438.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-58-230x101.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-58-350x153.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-58-480x210.png 480w\" sizes=\"auto, (max-width: 1007px) 100vw, 1007px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Telegram Setup<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1006\" height=\"441\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-59.png\" alt=\"\" class=\"wp-image-7568\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-59.png 1006w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-59-300x132.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-59-768x337.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-59-1000x438.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-59-230x101.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-59-350x153.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-59-480x210.png 480w\" sizes=\"auto, (max-width: 1006px) 100vw, 1006px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This page provides instructions on how to set up a Telegram chatbot and link that channel to FacilityBot.<\/li>\n\n\n\n<li>Use @BotFather in Telegram to retrieve the API Key.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Facebook Messenger Setup<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1006\" height=\"442\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-60.png\" alt=\"\" class=\"wp-image-7569\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-60.png 1006w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-60-300x132.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-60-768x337.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-60-1000x439.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-60-230x101.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-60-350x154.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-60-480x211.png 480w\" sizes=\"auto, (max-width: 1006px) 100vw, 1006px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The page provides instructions on how to link a Facebook Messenger page to FacilityBot.<\/li>\n\n\n\n<li>The completion of linking FacilityBot must be completed by the Facebook Messenger administrator.<\/li>\n\n\n\n<li>A test button was included to check for any issues. <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Facebook Workplace Setup<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1007\" height=\"446\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-61.png\" alt=\"\" class=\"wp-image-7570\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-61.png 1007w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-61-300x133.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-61-768x340.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-61-1000x443.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-61-230x102.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-61-350x155.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-61-480x213.png 480w\" sizes=\"auto, (max-width: 1007px) 100vw, 1007px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The page provides instructions to link a Facebook Workplace instance to FacilityBot.<\/li>\n\n\n\n<li>Your company\u2019s Facebook Workplace administrator should perform the linking.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Line Setup<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1006\" height=\"439\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-62.png\" alt=\"\" class=\"wp-image-7571\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-62.png 1006w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-62-300x131.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-62-768x335.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-62-1000x436.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-62-230x100.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-62-350x153.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-62-480x209.png 480w\" sizes=\"auto, (max-width: 1006px) 100vw, 1006px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The page provides instructions to link a LINE channel to FacilityBot.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Google Chat Setup<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1004\" height=\"444\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-63.png\" alt=\"\" class=\"wp-image-7574\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-63.png 1004w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-63-300x133.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-63-768x340.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-63-1000x442.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-63-230x102.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-63-350x155.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-63-480x212.png 480w\" sizes=\"auto, (max-width: 1004px) 100vw, 1004px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The page provides instructions to link a Google Chat channel to FacilityBot.<\/li>\n\n\n\n<li>Your company\u2019s Google Chat administrator should perform the linking.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">WhatsApp Setup<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1017\" height=\"444\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-64.png\" alt=\"\" class=\"wp-image-7575\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-64.png 1017w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-64-300x131.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-64-768x335.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-64-1000x437.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-64-230x100.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-64-350x153.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-64-480x210.png 480w\" sizes=\"auto, (max-width: 1017px) 100vw, 1017px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The page provides instructions to link a WhatsApp number to FacilityBot.<\/li>\n\n\n\n<li>Since WhatsApp currently does not support quick reply buttons, the conversation flow is somewhat different from the other messaging channels. All form filling must be performed through web views. You can configure messages that guide users to click on the web view links.<\/li>\n\n\n\n<li>Note that you can choose to use FacilityBot\u2019s generic WhatsApp number as a channel, but all users need to enter an Agent Code.<\/li>\n\n\n\n<li>Most buildings would prefer to have a unique WhatsApp number which users can communicate with. To buy a unique number, please contact FacilityBot\u2019s customer success team.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">WebChat Setup<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"975\" height=\"426\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-65.png\" alt=\"\" class=\"wp-image-7576\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-65.png 975w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-65-300x131.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-65-768x336.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-65-230x100.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-65-350x153.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-65-480x210.png 480w\" sizes=\"auto, (max-width: 975px) 100vw, 975px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>On this page, you can configure the appearance of the webchat, the pre-chat form, and obtain the embed script or link.<\/li>\n\n\n\n<li>Within the \u201cAppearance\u201d section, you can set the header text for the webchat widget and set up the webchat colors and bot logos.&nbsp;<\/li>\n\n\n\n<li>The \u201cPre-chat from\u201d section allows you to collate user information such as name, email, and phone number prior to the start of the webchat. Note that unlike the other messaging channels, FacilityBot cannot automatically capture any user information automatically through webchat unless such information is entered in the pre-chat form.<\/li>\n\n\n\n<li>To deploy the webchat, you can embed it within your website or provide a URL link to users.&nbsp;<\/li>\n\n\n\n<li>Navigate to the \u201cEmbed script \/ Link\u201d section. To embed the webchat widget, copy the embed script and include it in the head or body section of your website. The webchat widget will appear on the bottom right hand corner of your website. Alternatively, you can provide the URL Link to users to access the webchat widget.<\/li>\n\n\n\n<li>A webchat widget is also available on this page as a convenient way to test the webchat.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"448\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-66-1024x448.png\" alt=\"\" class=\"wp-image-7577\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-66-1024x448.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-66-300x131.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-66-768x336.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-66-1000x438.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-66-230x101.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-66-350x153.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-66-480x210.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-66.png 1359w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FacilityBot supports multiple messaging channels including Telegram, Line, WhatsApp, Facebook Messenger, Facebook Workplace, Google Chat, and Webchat. Admins can select one or [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[44],"class_list":["post-2499","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-manager-web-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Setting Up Messaging Channels - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-messaging-channels\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Setting Up Messaging Channels - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"FacilityBot supports multiple messaging channels including Telegram, Line, WhatsApp, Facebook Messenger, Facebook Workplace, Google Chat, and Webchat. Admins can select one or [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-messaging-channels\/\" \/>\n<meta property=\"og:site_name\" content=\"FacilityBot - Facilities Management Software\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-30T03:05:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-57.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-messaging-channels\/\",\"url\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-messaging-channels\/\",\"name\":\"Setting Up Messaging Channels - FacilityBot - Facilities Management Software\",\"isPartOf\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#website\"},\"datePublished\":\"2021-12-28T09:41:45+00:00\",\"dateModified\":\"2025-07-30T03:05:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-messaging-channels\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-messaging-channels\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-messaging-channels\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.facilitybot.co\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Setting Up Messaging Channels\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#website\",\"url\":\"https:\/\/blog.facilitybot.co\/blog\/\",\"name\":\"FacilityBot - Facilities Management Software\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.facilitybot.co\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#organization\",\"name\":\"FacilityBot - Facilities Management Software\",\"url\":\"https:\/\/blog.facilitybot.co\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png\",\"contentUrl\":\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png\",\"width\":150,\"height\":38,\"caption\":\"FacilityBot - Facilities Management Software\"},\"image\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/sg.linkedin.com\/company\/facilitybot\",\"https:\/\/www.youtube.com\/channel\/UCFykie6GjYNh4fxv2PIv8mA\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Setting Up Messaging Channels - FacilityBot - Facilities Management Software","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-messaging-channels\/","og_locale":"en_US","og_type":"article","og_title":"Setting Up Messaging Channels - FacilityBot - Facilities Management Software","og_description":"FacilityBot supports multiple messaging channels including Telegram, Line, WhatsApp, Facebook Messenger, Facebook Workplace, Google Chat, and Webchat. Admins can select one or [&hellip;]","og_url":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-messaging-channels\/","og_site_name":"FacilityBot - Facilities Management Software","article_modified_time":"2025-07-30T03:05:00+00:00","og_image":[{"url":"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/07\/image-57.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-messaging-channels\/","url":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-messaging-channels\/","name":"Setting Up Messaging Channels - FacilityBot - Facilities Management Software","isPartOf":{"@id":"https:\/\/blog.facilitybot.co\/blog\/#website"},"datePublished":"2021-12-28T09:41:45+00:00","dateModified":"2025-07-30T03:05:00+00:00","breadcrumb":{"@id":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-messaging-channels\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-messaging-channels\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-messaging-channels\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.facilitybot.co\/blog\/"},{"@type":"ListItem","position":2,"name":"Setting Up Messaging Channels"}]},{"@type":"WebSite","@id":"https:\/\/blog.facilitybot.co\/blog\/#website","url":"https:\/\/blog.facilitybot.co\/blog\/","name":"FacilityBot - Facilities Management Software","description":"","publisher":{"@id":"https:\/\/blog.facilitybot.co\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.facilitybot.co\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/blog.facilitybot.co\/blog\/#organization","name":"FacilityBot - Facilities Management Software","url":"https:\/\/blog.facilitybot.co\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png","contentUrl":"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png","width":150,"height":38,"caption":"FacilityBot - Facilities Management Software"},"image":{"@id":"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/sg.linkedin.com\/company\/facilitybot","https:\/\/www.youtube.com\/channel\/UCFykie6GjYNh4fxv2PIv8mA"]}]}},"_links":{"self":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase\/2499","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/comments?post=2499"}],"version-history":[{"count":10,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase\/2499\/revisions"}],"predecessor-version":[{"id":7578,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase\/2499\/revisions\/7578"}],"wp:attachment":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/media?parent=2499"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase_cat?post=2499"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}