{"id":2527,"date":"2022-01-20T13:19:21","date_gmt":"2022-01-20T05:19:21","guid":{"rendered":"https:\/\/blog.facilitybot.co\/?post_type=knowledgebase&#038;p=2527"},"modified":"2025-07-01T07:30:42","modified_gmt":"2025-06-30T23:30:42","slug":"workflows-automate-assignment-of-fault-reports-and-requests","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/workflows-automate-assignment-of-fault-reports-and-requests\/","title":{"rendered":"Automate Assignment of Fault Reports and Requests"},"content":{"rendered":"\n<p>With FacilityBot\u2019s intuitive dropdown automation interface, managers can automate the assignment of fault reports and <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/requests\/\">service requests<\/a> to the appropriate Responders.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Automate Assignment of Fault Reports\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/oP-pHCflwaU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Automating Assignment of Fault Reports<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"932\" height=\"525\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-1.png\" alt=\"\" class=\"wp-image-3561\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-1.png 932w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-1-300x169.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-1-768x433.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-1-920x518.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-1-230x130.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-1-350x197.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-1-480x270.png 480w\" sizes=\"auto, (max-width: 932px) 100vw, 932px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to FacilityBot Manager Portal<\/li>\n\n\n\n<li>Go to \u201cFeatures\u201d and select \u201c<a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/configuring-workflows\/\">Workflows<\/a>\u201d.<\/li>\n\n\n\n<li>Click on the \u201c+ New Workflow\u201d button on the upper right.<\/li>\n\n\n\n<li>Select Fault Report from the \u201cEvent\u201d drop-down menu.<\/li>\n<\/ul>\n\n\n\n<p>(Note: You may also select Service Requests if you want to automate the assignment of service requests to the appropriate Responder)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choose the Fault Report Type you want to automate.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>(Note: FacilityBot gives you the option to select multiple fault types at once)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After selecting the fault type, using the attribute selector, you can add another condition to this workflow. For example, you could assign faults based on priorities, <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/creating-new-location-tags\/\">location tags<\/a> or escalate assignments if faults have been left pending or processing for a specified amount of time.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"802\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-2-1024x802.png\" alt=\"\" class=\"wp-image-3562\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-2-1024x802.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-2-300x235.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-2-768x602.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-2-920x721.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-2-230x180.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-2-350x274.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-2-480x376.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-2.png 1264w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Next, to assign a responder, pick the \u201cAssign to\u201d from the actions dropdown.<\/li>\n\n\n\n<li>Lastly, select the Responder\/s who will automatically be assigned if a certain fault report and service request has been made.&nbsp;<\/li>\n\n\n\n<li>Once done, click on the \u201cSave Button\u201d on the upper right to save the changes.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"943\" height=\"531\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-3.png\" alt=\"\" class=\"wp-image-3563\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-3.png 943w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-3-300x169.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-3-768x432.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-3-920x518.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-3-230x130.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-3-350x197.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/assignment-fault-reports-3-480x270.png 480w\" sizes=\"auto, (max-width: 943px) 100vw, 943px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>With FacilityBot\u2019s intuitive dropdown automation interface, managers can automate the assignment of fault reports and service requests to the appropriate Responders. Automating [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[49],"class_list":["post-2527","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-workflows"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Automate Assignment of Fault Reports and Requests - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/workflows-automate-assignment-of-fault-reports-and-requests\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automate Assignment of Fault Reports and Requests - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"With FacilityBot\u2019s intuitive dropdown automation interface, managers can automate the assignment of fault reports and service requests to the appropriate Responders. 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