{"id":2558,"date":"2022-02-07T13:26:22","date_gmt":"2022-02-07T05:26:22","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=2558"},"modified":"2025-05-21T18:52:42","modified_gmt":"2025-05-21T10:52:42","slug":"automate-sending-of-survey-after-request-completion","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/automate-sending-of-survey-after-request-completion\/","title":{"rendered":"Automate Sending of Survey after Request Completion"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Automate Sending of Survey\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/QbfbJ_C3dUM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Customer satisfaction is a key outcome for Facilities Managers. FacilityBot makes it easy to gather customer feedback after each request completion.<\/p>\n\n\n\n<p>Using FacilityBot\u2019s intuitive dropdown interface, managers can automate the sending of a survey after a request is completed or after a fault has been rectified.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Creating the Automated Workflow<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"468\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-32.png\" alt=\"\" class=\"wp-image-4449\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-32.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-32-300x137.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-32-768x351.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-32-920x420.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-32-230x105.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-32-350x160.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-32-480x219.png 480w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to FacilityBot Manager Portal<\/li>\n\n\n\n<li>Go to \u201cFeatures\u201d and select \u201cWorkflows\u201d.<\/li>\n\n\n\n<li>Click on the \u201c+ New Workflow\u201d button on the upper right.<\/li>\n\n\n\n<li>Select \u201cReport Fault\u201d or \u201cService Request\u201d from the \u201cEvent\u201d drop-down menu.<\/li>\n\n\n\n<li>Select the Request or Fault Type you want to automate.<\/li>\n\n\n\n<li>Select \u201cIs complete\u201d from the attributes dropdown.<\/li>\n\n\n\n<li>Then select \u201cSend Survey to Requestor\u201d from the actions menu.<\/li>\n\n\n\n<li>Pick the appropriate survey that you would like to send to the Requestors from the drop-down menu.&nbsp;<\/li>\n\n\n\n<li>Once a survey has been selected, click on the \u201cSave\u201d button to save the changes.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"578\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/request-completion-2-1024x578.png\" alt=\"\" class=\"wp-image-3548\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/request-completion-2-1024x578.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/request-completion-2-300x169.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/request-completion-2-768x434.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/request-completion-2-920x519.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/request-completion-2-230x130.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/request-completion-2-350x198.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/request-completion-2-480x271.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/request-completion-2.png 1346w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Now a survey will be sent to the Requestor through the messaging platform every time a request of the specified type is complete.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"816\" height=\"456\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/request-completion-3.png\" alt=\"\" class=\"wp-image-3549\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/request-completion-3.png 816w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/request-completion-3-300x168.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/request-completion-3-768x429.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/request-completion-3-230x129.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/request-completion-3-350x196.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/request-completion-3-480x268.png 480w\" sizes=\"auto, (max-width: 816px) 100vw, 816px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Customer satisfaction is a key outcome for Facilities Managers. FacilityBot makes it easy to gather customer feedback after each request completion. Using [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[49],"class_list":["post-2558","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-workflows"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Automate Sending of Survey after Request Completion - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/automate-sending-of-survey-after-request-completion\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automate Sending of Survey after Request Completion - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"Customer satisfaction is a key outcome for Facilities Managers. 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