{"id":2705,"date":"2022-05-30T11:08:49","date_gmt":"2022-05-30T03:08:49","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=2705"},"modified":"2023-04-14T15:04:09","modified_gmt":"2023-04-14T07:04:09","slug":"making-a-service-request-through-slack","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/slack\/making-a-service-request-through-slack\/","title":{"rendered":"Making a Service Request Through Slack"},"content":{"rendered":"\n<p>The Facility Manager may <a href=\"https:\/\/blog.facilitybot.co\/knowledge-base\/uncategorized\/setting-up-visitor-invitation-form-invitation-emails\/\">configure FacilityBot<\/a> to allow Requestors to make <a href=\"https:\/\/facilitybot.co\/features\/custom-service-requests\">Service Requests<\/a> through Slack. Service requests are requests that require a response by the Facility Manager but are not faults. These may be soft services such as Event Management, Access Card replacements or Reception requests.\u00a0<\/p>\n\n\n\n<p>Service Requests forms can be <a href=\"https:\/\/blog.facilitybot.co\/knowledge-base\/manager-web-portal\/custom-requests\/\">configured by the Facility Manager<\/a> to accept other fields beyond the fields to report a fault.<\/p>\n\n\n\n<p>Note that the Facility Manager is able to switch off the Service Request feature. In this case, Requestors for that building will not be able to access this feature. The Facility Manager may also change the button and text for this feature.<\/p>\n\n\n\n<p>This article outlines how the Requestor can make a Service Request in Slack.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Search for the <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/slack\/how-requestors-can-find-the-correct-slack-channel-by-searching-for-the-bot-name-or-scanning-a-qr-code\/\">correct channel in Slack<\/a>.<\/li><li>Type \u201cHi,\u201d \u201cStart,\u201d or other similar phrases to chat with the bot.<\/li><li>Type of click the \u201cService Request\u201d button.<\/li><li>A link will be sent where Requestors can make the service request. Open the link to be redirected to the Service Request form.&nbsp;<\/li><li>Follow the steps in making a service request as guided by the Bot.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"929\" height=\"585\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-43.png\" alt=\"\" class=\"wp-image-3327\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-43.png 929w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-43-300x189.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-43-768x484.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-43-920x579.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-43-230x145.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-43-350x220.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-43-480x302.png 480w\" sizes=\"auto, (max-width: 929px) 100vw, 929px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li>The Requestor will receive a Case ID to indicate success in making a Service Request.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Facility Manager may configure FacilityBot to allow Requestors to make Service Requests through Slack. Service requests are requests that require a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[48],"class_list":["post-2705","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-slack"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Making a Service Request Through Slack - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/slack\/making-a-service-request-through-slack\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Making a Service Request Through Slack - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"The Facility Manager may configure FacilityBot to allow Requestors to make Service Requests through Slack. 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