{"id":2788,"date":"2022-09-07T22:22:12","date_gmt":"2022-09-07T14:22:12","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=2788"},"modified":"2025-06-23T15:47:05","modified_gmt":"2025-06-23T07:47:05","slug":"how-to-integrate-with-zapier-sending-channel-messages-in-slack-for-new-service-requests-created","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/zapier\/how-to-integrate-with-zapier-sending-channel-messages-in-slack-for-new-service-requests-created\/","title":{"rendered":"How to Integrate with Zapier: Sending Channel Messages in Slack for New Service Requests Created"},"content":{"rendered":"\n<p>Managers can automate sending of channel messages in Slack for new service requests created in FacilityBot. Whenever a new fault report is created, a direct message can be sent to the user from the Slackbot. Messages can also be scheduled for later.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to Use Zapier to Send Slack Message For Service Request\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/n7xmOGquA3o?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to your Zapier account.<\/li>\n\n\n\n<li>Create a new Zap.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"848\" height=\"431\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-125.png\" alt=\"\" class=\"wp-image-3674\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-125.png 848w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-125-300x152.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-125-768x390.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-125-230x117.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-125-350x178.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-125-480x244.png 480w\" sizes=\"auto, (max-width: 848px) 100vw, 848px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choose the app event. Select FacilityBot as the trigger. This starts the Zap when something happens in an app<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"733\" height=\"500\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-126.png\" alt=\"\" class=\"wp-image-3675\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-126.png 733w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-126-300x205.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-126-230x157.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-126-350x239.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-126-480x327.png 480w\" sizes=\"auto, (max-width: 733px) 100vw, 733px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"676\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-23-at-3.46.25\u202fPM-1024x676.png\" alt=\"\" class=\"wp-image-7166\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-23-at-3.46.25\u202fPM-1024x676.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-23-at-3.46.25\u202fPM-300x198.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-23-at-3.46.25\u202fPM-768x507.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-23-at-3.46.25\u202fPM-1536x1014.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-23-at-3.46.25\u202fPM-1000x660.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-23-at-3.46.25\u202fPM-230x152.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-23-at-3.46.25\u202fPM-350x231.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-23-at-3.46.25\u202fPM-480x317.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-23-at-3.46.25\u202fPM.png 2044w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connect your account to FacilityBot.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"841\" height=\"459\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-127.png\" alt=\"\" class=\"wp-image-3676\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-127.png 841w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-127-300x164.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-127-768x419.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-127-230x126.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-127-350x191.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-127-480x262.png 480w\" sizes=\"auto, (max-width: 841px) 100vw, 841px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter the API key. It can be found on Integrations &gt; Zapier on the the FacilityBot portal. Once entered, click on \u201cYes, Continue.\u201d<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"846\" height=\"292\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-128.png\" alt=\"\" class=\"wp-image-3677\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-128.png 846w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-128-300x104.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-128-768x265.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-128-230x79.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-128-350x121.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-128-480x166.png 480w\" sizes=\"auto, (max-width: 846px) 100vw, 846px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choose the action to be taken whenever the trigger occurs.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"844\" height=\"593\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-129.png\" alt=\"\" class=\"wp-image-3678\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-129.png 844w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-129-300x211.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-129-768x540.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-129-230x162.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-129-350x246.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-129-480x337.png 480w\" sizes=\"auto, (max-width: 844px) 100vw, 844px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connect your Slack account.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"848\" height=\"443\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-131.png\" alt=\"\" class=\"wp-image-3680\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-131.png 848w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-131-300x157.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-131-768x401.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-131-230x120.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-131-350x183.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-131-480x251.png 480w\" sizes=\"auto, (max-width: 848px) 100vw, 848px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customize the Zap using the setup action. You may allow it to send multiple messages, select the Slack usernames that will receive the direct message, and customize the message text.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once all required fields have been filled in, click Publish Zap.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zapier will automatically send a channel message whenever a new service request is created on FacilityBot.&nbsp;<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Managers can automate sending of channel messages in Slack for new service requests created in FacilityBot. Whenever a new fault report is [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[60],"class_list":["post-2788","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-zapier"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Integrate with Zapier: Sending Channel Messages in Slack for New Service Requests Created - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/zapier\/how-to-integrate-with-zapier-sending-channel-messages-in-slack-for-new-service-requests-created\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Integrate with Zapier: Sending Channel Messages in Slack for New Service Requests Created - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"Managers can automate sending of channel messages in Slack for new service requests created in FacilityBot. 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