{"id":2876,"date":"2022-11-15T16:00:05","date_gmt":"2022-11-15T08:00:05","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=2876"},"modified":"2025-06-05T20:39:50","modified_gmt":"2025-06-05T12:39:50","slug":"automatically-create-a-request-ticket-when-a-sensor-is-triggered","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/automatically-create-a-request-ticket-when-a-sensor-is-triggered\/","title":{"rendered":"Automatically Create a Request Ticket, Send an Email, or Alert an Account  When a Sensor Is Triggered"},"content":{"rendered":"\n<p>Using FacilityBot\u2019s intuitive dropdown interface, managers can automate the creation of a request when a <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/mqtt-integrations\/\">sensor<\/a> is triggered.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to automate creation of request with FacilityBot\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/ceKUv34AcEc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Creating the Automated Workflow<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"468\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-29.png\" alt=\"\" class=\"wp-image-4443\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-29.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-29-300x137.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-29-768x351.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-29-920x420.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-29-230x105.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-29-350x160.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-29-480x219.png 480w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to FacilityBot Manager Portal<\/li>\n\n\n\n<li>Go to \u201cFeatures\u201d and select \u201c<a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/configuring-workflows\/\">Workflows<\/a>\u201d.<\/li>\n\n\n\n<li>Click on the \u201c+ New Workflow\u201d button on the upper right.<\/li>\n\n\n\n<li>Select \u201cSensor Integration\u201d from the \u201cEvent\u201d drop-down menu.<\/li>\n\n\n\n<li>Select the sensor you want to create the automation for.<\/li>\n\n\n\n<li>Then select \u201cCreate Request\u201d from the actions menu if you want to automatically create a request ticket when the sensor is trigerred.<\/li>\n\n\n\n<li>Select the type of request you want to create and the location tag.&nbsp;<\/li>\n\n\n\n<li>Enter the request description.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"377\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-2-1024x377.png\" alt=\"\" class=\"wp-image-3540\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-2-1024x377.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-2-300x110.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-2-768x283.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-2-1536x565.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-2-920x339.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-2-230x85.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-2-350x129.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-2-480x177.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-2.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Alternatively, you can select &#8220;Alert Account&#8221; and select the account you want to notify when the sensor is triggered. <\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"557\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-44-1024x557.png\" alt=\"\" class=\"wp-image-4148\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-44-1024x557.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-44-300x163.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-44-768x418.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-44-1536x835.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-44-2048x1114.png 2048w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-44-920x500.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-44-230x125.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-44-350x190.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-44-480x261.png 480w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You may also send an email to someone when the sensor is triggered. To do so, click on &#8220;Send Email To&#8221; and enter the email address of the individual you want to notify.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"565\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-46-1024x565.png\" alt=\"\" class=\"wp-image-4150\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-46-1024x565.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-46-300x166.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-46-768x424.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-46-1536x848.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-46-2048x1131.png 2048w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-46-920x508.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-46-230x127.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-46-350x193.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-46-480x265.png 480w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once entered, click on the \u201cSave\u201d button to save the changes.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Testing the Workflow<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To test the workflow,&nbsp; go to Integrations then Sensors.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"584\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-3-1024x584.png\" alt=\"\" class=\"wp-image-3541\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-3-1024x584.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-3-300x171.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-3-768x438.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-3-1536x876.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-3-920x524.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-3-230x131.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-3-350x200.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-3-480x274.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-3.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select fiire sensor and click on the Send Test Data icon.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-4-1024x576.png\" alt=\"\" class=\"wp-image-3542\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-4-1024x576.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-4-300x169.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-4-768x432.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-4-1536x864.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-4-920x518.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-4-230x129.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-4-350x197.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-4-480x270.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-4.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Send the test data in Json format.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"780\" height=\"986\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-5.png\" alt=\"\" class=\"wp-image-3543\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-5.png 780w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-5-237x300.png 237w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-5-768x971.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-5-230x291.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-5-350x442.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-5-480x607.png 480w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In this case, since the Trigger Condition for the Fire Sensor was \u201cScore greater than or equal to 3\u201d and a Score of \u201c5\u201d was received, the trigger was activated and FacilityBot will automatically create a new request ticket, alert an account, or send an email based on the workflow configured above.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-6-1024x1024.png\" alt=\"\" class=\"wp-image-3544\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-6-1024x1024.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-6-300x300.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-6-150x150.png 150w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-6-768x768.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-6-920x920.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-6-230x230.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-6-350x350.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-6-480x480.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sensor-trigger-6.png 1338w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Using FacilityBot\u2019s intuitive dropdown interface, managers can automate the creation of a request when a sensor is triggered. Creating the Automated Workflow [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[49],"class_list":["post-2876","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-workflows"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Automatically Create a Request Ticket, Send an Email, or Alert an Account When a Sensor Is Triggered - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/automatically-create-a-request-ticket-when-a-sensor-is-triggered\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automatically Create a Request Ticket, Send an Email, or Alert an Account When a Sensor Is Triggered - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"Using FacilityBot\u2019s intuitive dropdown interface, managers can automate the creation of a request when a sensor is triggered. 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