{"id":2891,"date":"2022-11-29T13:47:43","date_gmt":"2022-11-29T05:47:43","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=2891"},"modified":"2025-06-05T20:40:10","modified_gmt":"2025-06-05T12:40:10","slug":"automatically-send-an-email-if-a-requestors-sentiment-is-low","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/automatically-send-an-email-if-a-requestors-sentiment-is-low\/","title":{"rendered":"Automatically Send an Email if a Requestor\u2019s Sentiment is Low"},"content":{"rendered":"\n<p>FacilityBot deploys Automated Sentiment Analysis, an Artificial Intelligence-powered algorithm that can automatically gauge a Requestor\u2019s sentiment based on the text messages sent to FacilityBot. For example, if a Requestor sends a message such as \u201cYour service is bad\u201d, his sentiment score will automatically be lowered.<\/p>\n\n\n\n<p>Using FacilityBot\u2019s intuitive dropdown interface, managers can automate the sending of email when sentiment is low. This alert could be useful for the Facility Manager to perform service recovery.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Automatically Send an Email if a Requestor\u2019s Sentiment is Low in FacilityBot\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/fDkiVhMrHFg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Creating the Automated Workflow<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"468\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-26.png\" alt=\"\" class=\"wp-image-4437\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-26.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-26-300x137.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-26-768x351.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-26-920x420.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-26-230x105.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-26-350x160.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-26-480x219.png 480w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to FacilityBot Manager Portal<\/li>\n\n\n\n<li>Go to \u201cFeatures\u201d and select \u201c<a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/configuring-workflows\/\">Workflow<\/a>\u201d.<\/li>\n\n\n\n<li>Click on the \u201c+ New Workflow\u201d button on the upper right.<\/li>\n\n\n\n<li>Select \u201cLow Sentiment\u201d from the \u201cEvent\u201d drop-down menu.<\/li>\n\n\n\n<li>Then select \u201cSend email\u201d from the actions menu.<\/li>\n\n\n\n<li>Enter the email address of the individual you want to send the email to.<\/li>\n\n\n\n<li>Once entered, click on the \u201cSave\u201d button to save the changes.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"282\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sentiment-low-2-1-1024x282.png\" alt=\"\" class=\"wp-image-3517\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sentiment-low-2-1-1024x282.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sentiment-low-2-1-300x83.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sentiment-low-2-1-768x211.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sentiment-low-2-1-1536x422.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sentiment-low-2-1-920x253.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sentiment-low-2-1-230x63.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sentiment-low-2-1-350x96.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sentiment-low-2-1-480x132.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sentiment-low-2-1.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once set up, FacilityBot will automatically send an alert email.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"573\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sentiment-low-3-1024x573.png\" alt=\"\" class=\"wp-image-3518\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sentiment-low-3-1024x573.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sentiment-low-3-300x168.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sentiment-low-3-768x430.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sentiment-low-3-1536x859.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sentiment-low-3-920x515.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sentiment-low-3-230x129.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sentiment-low-3-350x196.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sentiment-low-3-480x269.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/sentiment-low-3.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>FacilityBot deploys Automated Sentiment Analysis, an Artificial Intelligence-powered algorithm that can automatically gauge a Requestor\u2019s sentiment based on the text messages sent [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[49],"class_list":["post-2891","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-workflows"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Automatically Send an Email if a Requestor\u2019s Sentiment is Low - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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