{"id":2939,"date":"2023-01-05T16:33:45","date_gmt":"2023-01-05T08:33:45","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=2939"},"modified":"2025-06-06T22:16:57","modified_gmt":"2025-06-06T14:16:57","slug":"making-fault-reports-through-email","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/making-fault-reports-through-email\/","title":{"rendered":"Making Fault Reports Through Email"},"content":{"rendered":"\n<p>The facility manager may configure FacilityBot to allow Requestors to make fault reports through email. The manager will need to provide the Requestors with the email address through which they can report the fault.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Creating fault reports through Email\" width=\"1170\" height=\"878\" src=\"https:\/\/www.youtube.com\/embed\/5MCYtxzzZUo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Setting the Email Address for Fault Reporting<\/h2>\n\n\n\n<p>&nbsp;To set the email address, managers can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log into the FacilityBot Manager Portal.<\/li>\n\n\n\n<li>Go to Settings then Channels.&nbsp;<\/li>\n\n\n\n<li>Select email.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"562\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-1-1024x562.png\" alt=\"\" class=\"wp-image-3130\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-1-1024x562.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-1-300x165.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-1-768x421.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-1-1536x843.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-1-920x505.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-1-230x126.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-1-350x192.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-1-480x263.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-1.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Managers can set their preferred email address by clicking on the Update button.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"523\" height=\"324\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-2.png\" alt=\"\" class=\"wp-image-3132\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-2.png 523w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-2-300x186.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-2-230x142.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-2-350x217.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-2-480x297.png 480w\" sizes=\"auto, (max-width: 523px) 100vw, 523px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Managers can copy the preferred email address and give it to Requestors to create the fault report.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"522\" height=\"152\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-3.png\" alt=\"\" class=\"wp-image-3133\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-3.png 522w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-3-300x87.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-3-230x67.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-3-350x102.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-3-480x140.png 480w\" sizes=\"auto, (max-width: 522px) 100vw, 522px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Sending an Email to Create a Fault Report<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Requestors can send emails to this email address and a fault report will be automatically created<\/li>\n\n\n\n<li>Enter a Subject.&nbsp;<\/li>\n\n\n\n<li>Enter additional information in the email content.&nbsp;<\/li>\n\n\n\n<li>Requestors can also attach up to 5 images to the email.&nbsp;<\/li>\n\n\n\n<li>Note:\n<ul class=\"wp-block-list\">\n<li>Fault reports should be sent as fresh emails with plain text.<\/li>\n\n\n\n<li>Forwarded emails will not be captured.<\/li>\n\n\n\n<li>Emails with rich content or HTML content will not be captured.<\/li>\n\n\n\n<li>Emails with more than 5 image attachments will not be captured.<\/li>\n\n\n\n<li>Emails with non-image attachments will not be captured.<\/li>\n\n\n\n<li>Emails with attachments larger than 10 MB will not be captured.<\/li>\n\n\n\n<li>Emails with more than 5000 characters will not be captured.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"550\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-4-1024x550.png\" alt=\"\" class=\"wp-image-3135\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-4-1024x550.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-4-300x161.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-4-768x413.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-4-920x494.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-4-230x124.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-4-350x188.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-4-480x258.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-4.png 1388w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If successful, FacilityBot will create a fault report and assign a case ID.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"888\" height=\"831\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-5.png\" alt=\"\" class=\"wp-image-3136\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-5.png 888w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-5-300x281.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-5-768x719.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-5-230x215.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-5-350x328.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-5-480x449.png 480w\" sizes=\"auto, (max-width: 888px) 100vw, 888px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If successful, FacilityBot will also send a confirmation email to the Requestor containing the case ID.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"383\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-6-1024x383.png\" alt=\"\" class=\"wp-image-3138\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-6-1024x383.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-6-300x112.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-6-768x288.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-6-920x344.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-6-230x86.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-6-350x131.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-6-480x180.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/fault-report-email-6.png 1389w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>When the fault report status is updated, FacilityBot will automatically send an update email to the Requestor.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The facility manager may configure FacilityBot to allow Requestors to make fault reports through email. The manager will need to provide the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[44],"class_list":["post-2939","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-manager-web-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Making Fault Reports Through Email - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/making-fault-reports-through-email\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Making Fault Reports Through Email - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"The facility manager may configure FacilityBot to allow Requestors to make fault reports through email. 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