{"id":2942,"date":"2023-01-05T16:35:29","date_gmt":"2023-01-05T08:35:29","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=2942"},"modified":"2023-10-17T16:22:28","modified_gmt":"2023-10-17T08:22:28","slug":"automatically-send-an-email-when-requestors-ask-to-chat-with-staff","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/automatically-send-an-email-when-requestors-ask-to-chat-with-staff\/","title":{"rendered":"Automatically Send an Email when Requestors ask to \u201cChat with Staff\u201d"},"content":{"rendered":"\n<p>FacilityBot allows Requestors to request to chat with a Facilities Management staff using the \u201cChat with Staff\u201d feature.<\/p>\n\n\n\n<p>Facilities Managers may find it useful to trigger an email to alert the staff whenever a Requestor requests to chat with a staff.<\/p>\n\n\n\n<p>Using FacilityBot\u2019s intuitive dropdown interface, an email can be automatically triggered when Requestors click or type \u201cChat With Staff\u201d in messaging channels.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Automate sending of email when requestors click chat with staff in FacilityBot\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/tXOnf1gd9ZY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Creating the Automated Workflow<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"468\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-24.png\" alt=\"\" class=\"wp-image-4433\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-24.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-24-300x137.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-24-768x351.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-24-920x420.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-24-230x105.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-24-350x160.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-24-480x219.png 480w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to FacilityBot Manager Portal<\/li>\n\n\n\n<li>Go to \u201cFeatures\u201d and select \u201cWorkflows\u201d.<\/li>\n\n\n\n<li>Click on the \u201c+ New Workflow\u201d button on the upper right.<\/li>\n\n\n\n<li>Select \u201cChat With Staff\u201d from the \u201cEvent\u201d drop-down menu.<\/li>\n\n\n\n<li>Then select \u201cSend email\u201d from the actions menu.<\/li>\n\n\n\n<li>Enter the email address of the individual you want to send the email to.<\/li>\n\n\n\n<li>Once entered, click on the \u201cSave\u201d button to save the changes.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"292\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/chat-with-staff-2-1024x292.png\" alt=\"\" class=\"wp-image-3501\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/chat-with-staff-2-1024x292.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/chat-with-staff-2-300x86.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/chat-with-staff-2-768x219.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/chat-with-staff-2-1536x439.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/chat-with-staff-2-920x263.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/chat-with-staff-2-230x66.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/chat-with-staff-2-350x100.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/chat-with-staff-2-480x137.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/chat-with-staff-2.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Testing the Workflow<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To test the workflow automation, go to Telegram.<\/li>\n\n\n\n<li>Type \u201cChat With Staff\u201d or click the \u201cChat With Staff\u201d&nbsp; quick reply button.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"529\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/chat-with-staff-3-1024x529.png\" alt=\"\" class=\"wp-image-3502\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/chat-with-staff-3-1024x529.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/chat-with-staff-3-300x155.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/chat-with-staff-3-768x397.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/chat-with-staff-3-920x475.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/chat-with-staff-3-230x119.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/chat-with-staff-3-350x181.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/chat-with-staff-3-480x248.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/chat-with-staff-3.png 1328w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>FacilityBot will automatically send an email based on the workflow we just created.&nbsp;<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>FacilityBot allows Requestors to request to chat with a Facilities Management staff using the \u201cChat with Staff\u201d feature. Facilities Managers may find [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[49],"class_list":["post-2942","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-workflows"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Automatically Send an Email when Requestors ask to \u201cChat with Staff\u201d - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/automatically-send-an-email-when-requestors-ask-to-chat-with-staff\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automatically Send an Email when Requestors ask to \u201cChat with Staff\u201d - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"FacilityBot allows Requestors to request to chat with a Facilities Management staff using the \u201cChat with Staff\u201d feature. 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