{"id":2946,"date":"2023-01-16T13:18:08","date_gmt":"2023-01-16T05:18:08","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=2946"},"modified":"2023-05-03T16:46:16","modified_gmt":"2023-05-03T08:46:16","slug":"sending-email-updates-to-requestors-who-make-requests-through-qr-code-web-forms","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/sending-email-updates-to-requestors-who-make-requests-through-qr-code-web-forms\/","title":{"rendered":"Sending Email Updates to Requestors Who Make Requests Through QR Code Web Forms"},"content":{"rendered":"\n<p>Managers may want to send updates to Requestors who make <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/custom-requests\/\">service requests<\/a> by scanning QR code web forms. FacilityBot allows facility managers to automate sending of email updates to users who create service requests through <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/qr-code-web-forms\/\">QR code web forms<\/a>.\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Sending Email Updates to Requestors Who Make Requests Through QR Code Web Forms\" width=\"1170\" height=\"878\" src=\"https:\/\/www.youtube.com\/embed\/r1xtKEhQGWo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Creating Service Request Form<\/h2>\n\n\n\n<p>Managers must first collect the Requestor\u2019s email address to allow sending of email updates. The email address can be collected by adding an email field in the service request form.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Log in to FacilityBot Manager Portal.<\/li><li>Go to Settings then Requests.&nbsp;<\/li><li>Click on + New Request to create the form.&nbsp;<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"938\" height=\"590\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-14.png\" alt=\"\" class=\"wp-image-3286\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-14.png 938w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-14-300x189.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-14-768x483.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-14-920x579.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-14-230x145.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-14-350x220.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-14-480x302.png 480w\" sizes=\"auto, (max-width: 938px) 100vw, 938px\" \/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>Enter the service request name.<\/li><li>Select the email address field. Add the field by clicking on + Add Question<\/li><li>Ensure the toggle is `on` to update the Requestor through email<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"940\" height=\"693\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-15.png\" alt=\"\" class=\"wp-image-3287\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-15.png 940w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-15-300x221.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-15-768x566.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-15-920x678.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-15-230x170.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-15-350x258.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-15-480x354.png 480w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>Click Submit to save.&nbsp;<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Creating Service Request QR Code<\/h2>\n\n\n\n<p>Create a QR Code that when scanned by the Requestor, will open the service request form in the Requestors mobile phone browser.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Go to Features then QR Code Web Forms.<\/li><li>Select + New Qr Code Web Forms.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"945\" height=\"583\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-16.png\" alt=\"\" class=\"wp-image-3288\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-16.png 945w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-16-300x185.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-16-768x474.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-16-920x568.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-16-230x142.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-16-350x216.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-16-480x296.png 480w\" sizes=\"auto, (max-width: 945px) 100vw, 945px\" \/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>Select Asset QR Code if you would like to paste the QR code on an Asset or Location QR Code if you would like to paste the QR code at a specified Location&nbsp;<\/li><li>Choose Service Request as the form type and select the Request form that you had configured with the email address field.<\/li><li>Click Submit to save.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"681\" height=\"856\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-17.png\" alt=\"\" class=\"wp-image-3289\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-17.png 681w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-17-239x300.png 239w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-17-230x289.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-17-350x440.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-17-480x603.png 480w\" sizes=\"auto, (max-width: 681px) 100vw, 681px\" \/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Scaning the QR Code Web Form<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Managers can test the QR Code Web Form by clicking on the Webview Demo button.&nbsp;<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"939\" height=\"160\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-18.png\" alt=\"\" class=\"wp-image-3290\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-18.png 939w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-18-300x51.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-18-768x131.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-18-920x157.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-18-230x39.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-18-350x60.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-18-480x82.png 480w\" sizes=\"auto, (max-width: 939px) 100vw, 939px\" \/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>Building users can create the service request by scanning the QR code.&nbsp;<\/li><li>Once scanned, the requestor will be redirected to the web form to complete the service request.&nbsp;<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"822\" height=\"807\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-20.png\" alt=\"\" class=\"wp-image-3292\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-20.png 822w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-20-300x295.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-20-768x754.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-20-230x226.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-20-350x344.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-20-480x471.png 480w\" sizes=\"auto, (max-width: 822px) 100vw, 822px\" \/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>FacilityBot will send a confirmation email once the service request has been made successfully.&nbsp;<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"947\" height=\"543\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-21.png\" alt=\"\" class=\"wp-image-3293\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-21.png 947w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-21-300x172.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-21-768x440.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-21-920x528.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-21-230x132.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-21-350x201.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-21-480x275.png 480w\" sizes=\"auto, (max-width: 947px) 100vw, 947px\" \/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>FacilityBot will also send updates through email when the request status is updated.&nbsp;<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"979\" height=\"551\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-22.png\" alt=\"\" class=\"wp-image-3294\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-22.png 979w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-22-300x169.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-22-768x432.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-22-920x518.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-22-230x129.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-22-350x197.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/image-22-480x270.png 480w\" sizes=\"auto, (max-width: 979px) 100vw, 979px\" \/><\/figure><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Managers may want to send updates to Requestors who make service requests by scanning QR code web forms. FacilityBot allows facility managers [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[44],"class_list":["post-2946","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-manager-web-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Sending Email Updates to Requestors Who Make Requests Through QR Code Web Forms - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/sending-email-updates-to-requestors-who-make-requests-through-qr-code-web-forms\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sending Email Updates to Requestors Who Make Requests Through QR Code Web Forms - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"Managers may want to send updates to Requestors who make service requests by scanning QR code web forms. 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