{"id":2966,"date":"2023-01-19T12:53:01","date_gmt":"2023-01-19T04:53:01","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=2966"},"modified":"2025-05-21T21:39:29","modified_gmt":"2025-05-21T13:39:29","slug":"requestor-sentiment-statistics","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/statistics\/requestor-sentiment-statistics\/","title":{"rendered":"Requestor Statistics"},"content":{"rendered":"\n<p>The Requestor data  shows the messaging channel the requestor uses and the number of request they created. The Requestor Sentiment charts and tables aggregate the feedback received from requestors. Requestor sentiment is automatically detected using Natural Language Processing based on their messages sent.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To access this data, log in to FacilityBot Portal. Click on Statistics then Requestor Data.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"522\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-1-1024x522.png\" alt=\"\" class=\"wp-image-4198\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-1-1024x522.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-1-300x153.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-1-768x391.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-1-1536x782.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-1-920x469.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-1-230x117.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-1-350x178.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-1-480x245.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-1.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The table shows the list of requestors and the messaging channel they used to interact with the bot. <\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"521\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-2-1024x521.png\" alt=\"\" class=\"wp-image-4199\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-2-1024x521.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-2-300x153.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-2-768x391.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-2-1536x782.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-2-920x468.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-2-230x117.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-2-350x178.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-2-480x244.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-2.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The table also shows the sentiment of each requestor and the number of request they created. <\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"522\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-3-1024x522.png\" alt=\"\" class=\"wp-image-4200\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-3-1024x522.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-3-300x153.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-3-768x391.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-3-1536x782.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-3-920x469.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-3-230x117.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-3-350x178.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-3-480x245.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-3.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The numbers in blue are clickable to show the requests in question.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"521\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-4-1024x521.png\" alt=\"\" class=\"wp-image-4201\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-4-1024x521.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-4-300x153.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-4-768x391.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-4-1536x782.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-4-920x468.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-4-230x117.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-4-350x178.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-4-480x244.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/07\/image-4.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Requestor Sentiment<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The Requestor Sentiment chart is shown on the left and a table view is shown on the right.&nbsp;<\/li>\n\n\n\n<li>The chart and table shows the score breakdown. You can also view the number of requestors who gave specific score.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>(Note: A score of 3.0 is neutral. Scores below 3.0 indicate negative sentiment. Scores above 3.0 indicate positive sentiment)<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"511\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/requestor-sentiment-statistic-2-1024x511.png\" alt=\"\" class=\"wp-image-3454\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/requestor-sentiment-statistic-2-1024x511.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/requestor-sentiment-statistic-2-300x150.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/requestor-sentiment-statistic-2-768x383.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/requestor-sentiment-statistic-2-920x459.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/requestor-sentiment-statistic-2-230x115.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/requestor-sentiment-statistic-2-350x175.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/requestor-sentiment-statistic-2-480x240.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/requestor-sentiment-statistic-2.png 1332w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use the search field to search for a specific Responder.&nbsp;<\/li>\n\n\n\n<li>The table can also be exported as a CSV file using the Export CSV button.&nbsp;<\/li>\n\n\n\n<li>Click on the Plus icon to add the table to a custom dashboard.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Requestor data shows the messaging channel the requestor uses and the number of request they created. The Requestor Sentiment charts and [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[50],"class_list":["post-2966","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-statistics"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Requestor Statistics - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/statistics\/requestor-sentiment-statistics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Requestor Statistics - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"The Requestor data shows the messaging channel the requestor uses and the number of request they created. 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