{"id":2989,"date":"2023-01-31T13:58:29","date_gmt":"2023-01-31T05:58:29","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=2989"},"modified":"2023-02-07T18:53:07","modified_gmt":"2023-02-07T10:53:07","slug":"integrating-viber-with-facilitybot","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/viber\/integrating-viber-with-facilitybot\/","title":{"rendered":"Integrating Viber with FacilityBot"},"content":{"rendered":"\n<p>Facility managers can integrate FacilityBot with Viber to allow Requestors to make fault reports and service requests via Viber.<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"FacilityBot x Viber Integration\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/0SbkWMLboN0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Connecting Viber to FacilityBot<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Log in to Facilitybot Admin or Manager Portal.<\/li><li>Click on \u201cSettings\u201d and select \u201cChannels\u201d. The page lists the available channels through which Requestors can communicate with the bot.<\/li><li>Select Viber. To set up, click on the arrow button beside it.&nbsp;<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"520\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-1-1024x520.png\" alt=\"\" class=\"wp-image-3476\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-1-1024x520.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-1-300x152.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-1-768x390.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-1-1536x780.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-1-920x467.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-1-230x117.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-1-350x178.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-1-480x244.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-1.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>Visit <a href=\"https:\/\/partners.viber.com\/login\">partners.viber.com\/login<\/a> and Sign up using your phone number.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"519\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-2-1024x519.png\" alt=\"\" class=\"wp-image-3477\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-2-1024x519.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-2-300x152.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-2-768x389.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-2-1536x779.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-2-920x466.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-2-230x117.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-2-350x177.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-2-480x243.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-2.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>Click Create Bot Account.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"520\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-3-1024x520.png\" alt=\"\" class=\"wp-image-3478\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-3-1024x520.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-3-300x152.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-3-768x390.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-3-1536x780.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-3-920x467.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-3-230x117.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-3-350x178.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-3-480x244.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-3.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>Fill up the details to create the Bot Account<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"707\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-4-1024x707.png\" alt=\"\" class=\"wp-image-3479\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-4-1024x707.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-4-300x207.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-4-768x530.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-4-920x635.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-4-230x159.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-4-350x242.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-4-480x332.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-4.png 1206w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>Once done, click Create.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"881\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-5-1024x881.png\" alt=\"\" class=\"wp-image-3480\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-5-1024x881.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-5-300x258.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-5-768x661.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-5-920x792.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-5-230x198.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-5-350x301.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-5-480x413.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-5.png 1077w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>Congratulations! You&#8217;ve just created your Viber bot. Copy the token.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"461\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-6.png\" alt=\"\" class=\"wp-image-3481\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-6.png 576w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-6-300x240.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-6-230x184.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-6-350x280.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-6-480x384.png 480w\" sizes=\"auto, (max-width: 576px) 100vw, 576px\" \/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>Paste the Token into the API Token field and click Update.&nbsp;<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"726\" height=\"294\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-7.png\" alt=\"\" class=\"wp-image-3482\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-7.png 726w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-7-300x121.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-7-230x93.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-7-350x142.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-7-480x194.png 480w\" sizes=\"auto, (max-width: 726px) 100vw, 726px\" \/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Chatting with the Bot<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Once a channel is set up, you can download a poster with a QR code and instructions within. The instructions guide Requestors to find the bot.&nbsp;<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"518\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-8-1024x518.png\" alt=\"\" class=\"wp-image-3483\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-8-1024x518.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-8-300x152.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-8-768x388.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-8-1536x777.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-8-920x465.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-8-230x116.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-8-350x177.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-8-480x243.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-8.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>You can also download the QR code separately. Scanning this QR code will direct Requestors to the bot.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"517\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-9-1024x517.png\" alt=\"\" class=\"wp-image-3484\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-9-1024x517.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-9-300x152.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-9-768x388.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-9-1536x776.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-9-920x465.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-9-230x116.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-9-350x177.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-9-480x242.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-9.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"794\" height=\"855\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-10.png\" alt=\"\" class=\"wp-image-3485\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-10.png 794w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-10-279x300.png 279w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-10-768x827.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-10-230x248.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-10-350x377.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-10-480x517.png 480w\" sizes=\"auto, (max-width: 794px) 100vw, 794px\" \/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>Once the QR code is scanned, The Viber app will open in your mobile phone.&nbsp;<\/li><li>Type \u201cHi,\u201d \u201cStart,\u201d or other similar phrases and the bot will reply wth the welcome message.&nbsp;<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"473\" height=\"1024\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-11-473x1024.jpeg\" alt=\"\" class=\"wp-image-3486\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-11-473x1024.jpeg 473w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-11-139x300.jpeg 139w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-11-709x1536.jpeg 709w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-11-230x498.jpeg 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-11-350x758.jpeg 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-11-480x1039.jpeg 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/02\/viber-integration-11.jpeg 739w\" sizes=\"auto, (max-width: 473px) 100vw, 473px\" \/><\/figure><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Facility managers can integrate FacilityBot with Viber to allow Requestors to make fault reports and service requests via Viber. Connecting Viber to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[51],"class_list":["post-2989","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-viber"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Integrating Viber with FacilityBot - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/viber\/integrating-viber-with-facilitybot\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Integrating Viber with FacilityBot - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"Facility managers can integrate FacilityBot with Viber to allow Requestors to make fault reports and service requests via Viber. 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