{"id":3760,"date":"2023-03-02T19:49:30","date_gmt":"2023-03-02T11:49:30","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=3760"},"modified":"2025-06-19T20:16:15","modified_gmt":"2025-06-19T12:16:15","slug":"automatically-send-an-email-reminder-if-request-has-been-pending-for-some-time","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/automatically-send-an-email-reminder-if-request-has-been-pending-for-some-time\/","title":{"rendered":"Automatically Send an Email Reminder if Request Has Been Pending for Some Time"},"content":{"rendered":"\n<p>FacilityBot can automatically send an email when a request or fault report has been pending for some time.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Automatically Send an Email Reminder if Request Has Been Pending for Some Time with FacilityBot\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/hPfuALUI2J4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Creating the Automated Workflow<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"468\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-23.png\" alt=\"\" class=\"wp-image-4431\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-23.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-23-300x137.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-23-768x351.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-23-920x420.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-23-230x105.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-23-350x160.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/10\/image-23-480x219.png 480w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to FacilityBot Manager Portal<\/li>\n\n\n\n<li>Go to \u201cFeatures\u201d and select \u201cWorkflows\u201d.<\/li>\n\n\n\n<li>Click on the \u201c+ New Workflow\u201d button on the upper right.<\/li>\n\n\n\n<li>Select \u2018Service Request\u2019 or \u2018Fault Report\u2019 from the Events menu<\/li>\n\n\n\n<li>Select the request or fault type you want to create the automation for.<\/li>\n\n\n\n<li>Select \u2018Has Been Pending\u2019 as the attribute.<\/li>\n\n\n\n<li>Enter the amount of time the request has been pending.&nbsp;<\/li>\n\n\n\n<li>Select \u201cSend Email To\u201c on the actions dropdown.&nbsp;<\/li>\n\n\n\n<li>Enter the email addresses of the individuals you would like to alert by clicking on the + Add button.<\/li>\n\n\n\n<li>Once done, click on the \u201cSave\u201d button<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/yAR-c_yWX22OvdfopCnbUjWrnEw_yDwDD4zvqYNC9wLsP42hZXVO7oVzahtSl1vZzorHchTO9tMUeYnjlRBUTJLYdpOc4MqLFyXpQ4hq8H_1Y2fYpKEGEC1DTDuLD4PcMegTdw1uUBTwV6Mp0D1ZbN4.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>With this workflow in place, an alert email will be sent when a request or fault report has been pending for the selected number of minutes.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Testing the Workflow<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Test the workflow by creating a new request using your preferred messaging channel.&nbsp;<\/li>\n\n\n\n<li>FacilityBot will automatically send reminder emails based on the workflow configured above.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/FezYu6qRNVchteWAqiAx04UJDGkiPvcSmIg96dxwKWLT6YZlshViFsRQk1fh79uSeTZiOJ4fbzsZwMpr51jpMY3iszE8D7gtVpwq33VYeQWV6_dJ-X2wOyYEEPwbDW9EKYI7s8KQxDcX3zMyvB_1Nf4.png\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>FacilityBot can automatically send an email when a request or fault report has been pending for some time.&nbsp; Creating the Automated Workflow [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[49],"class_list":["post-3760","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-workflows"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Automatically Send an Email Reminder if Request Has Been Pending for Some Time - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/automatically-send-an-email-reminder-if-request-has-been-pending-for-some-time\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automatically Send an Email Reminder if Request Has Been Pending for Some Time - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"FacilityBot can automatically send an email when a request or fault report has been pending for some time.&nbsp; 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