{"id":4112,"date":"2023-06-19T14:54:50","date_gmt":"2023-06-19T06:54:50","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=4112"},"modified":"2025-06-05T21:09:58","modified_gmt":"2025-06-05T13:09:58","slug":"allowing-clickable-links-in-service-request-forms","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/allowing-clickable-links-in-service-request-forms\/","title":{"rendered":"Allowing Clickable Links in Service Request Forms"},"content":{"rendered":"\n<p>Facility Managers can set up <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/custom-requests\/\">custom service requests<\/a> by creating and configuring request forms for each type of <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/requests\/\">service request<\/a> to be provided. FacilityBot now allows managers to include clickable links in the service request forms. Requestors can click on the link in the customer service request form to view additional details about the request.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Allowing Clickable Links in Service Request Forms\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/y1fadqE5iCI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Adding Clickable Links in Service Request Forms<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to FacilityBot Web Portal to use the feature.&nbsp;<\/li>\n\n\n\n<li>Go to Settings, then Requests.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"570\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-25-1024x570.png\" alt=\"\" class=\"wp-image-4114\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-25-1024x570.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-25-300x167.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-25-768x427.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-25-1536x854.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-25-920x512.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-25-230x128.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-25-350x195.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-25-480x267.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-25.png 1564w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You may create a new service request form or edit an existing one to include clickable links.&nbsp;<\/li>\n\n\n\n<li>Click on \u201c+ Add New Field\u201d beside the Instruction Text field to add a new instruction text.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"568\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-26-1024x568.png\" alt=\"\" class=\"wp-image-4115\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-26-1024x568.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-26-300x166.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-26-768x426.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-26-1536x852.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-26-920x510.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-26-230x128.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-26-350x194.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-26-480x266.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-26.png 1562w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Follow the HTML Links Syntax ( &lt;a href=&#8221;url&#8221;&gt;link text&lt;\/a&gt; ) to add a clickable link.<\/li>\n\n\n\n<li>Paste the URL of the page you want to go to on the href attribute.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"568\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-29-1024x568.png\" alt=\"\" class=\"wp-image-4118\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-29-1024x568.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-29-300x166.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-29-768x426.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-29-1536x852.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-29-920x510.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-29-230x128.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-29-350x194.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-29-480x266.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-29.png 1562w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The link text is the part that will be visible to the reader. Enter any text that you want the requestors to see.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"564\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-30-1024x564.png\" alt=\"\" class=\"wp-image-4119\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-30-1024x564.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-30-300x165.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-30-768x423.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-30-1536x846.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-30-920x507.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-30-230x127.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-30-350x193.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-30-480x264.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-30.png 1562w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For example, if you want requestors to be redirected to Google when link text is clicked, the HTML Link Syntax should be &lt;a href=&#8221;https:\/\/www.google.com\/&#8221;&gt;Go to Google&lt;\/a&gt;. It could be useful, for example, to link to a web page containing additional instructions about filling up the form, or a spreadsheet template that should be used for filling up the form.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"564\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-31-1024x564.png\" alt=\"\" class=\"wp-image-4120\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-31-1024x564.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-31-300x165.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-31-768x423.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-31-1536x847.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-31-920x507.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-31-230x127.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-31-350x193.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-31-480x265.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-31.png 1564w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once configured, the link text will be clickable. Clicking on the link text, will send the reader to the specified URL address.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"566\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-33-1024x566.png\" alt=\"\" class=\"wp-image-4122\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-33-1024x566.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-33-300x166.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-33-768x424.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-33-1536x849.png 1536w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-33-920x508.png 920w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-33-230x127.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-33-350x193.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-33-480x265.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-33.png 1564w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once configured, click \u201cSubmit\u201d to save the changes.&nbsp;<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Facility Managers can set up custom service requests by creating and configuring request forms for each type of service request to be [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[44],"class_list":["post-4112","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-manager-web-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Allowing Clickable Links in Service Request Forms - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/allowing-clickable-links-in-service-request-forms\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Allowing Clickable Links in Service Request Forms - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"Facility Managers can set up custom service requests by creating and configuring request forms for each type of service request to be [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/allowing-clickable-links-in-service-request-forms\/\" \/>\n<meta property=\"og:site_name\" content=\"FacilityBot - Facilities Management Software\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-05T13:09:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-25-1024x570.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/allowing-clickable-links-in-service-request-forms\/\",\"url\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/allowing-clickable-links-in-service-request-forms\/\",\"name\":\"Allowing Clickable Links in Service Request Forms - FacilityBot - Facilities Management Software\",\"isPartOf\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#website\"},\"datePublished\":\"2023-06-19T06:54:50+00:00\",\"dateModified\":\"2025-06-05T13:09:58+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/allowing-clickable-links-in-service-request-forms\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/allowing-clickable-links-in-service-request-forms\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/allowing-clickable-links-in-service-request-forms\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.facilitybot.co\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Allowing Clickable Links in Service Request Forms\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#website\",\"url\":\"https:\/\/blog.facilitybot.co\/blog\/\",\"name\":\"FacilityBot - Facilities Management Software\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.facilitybot.co\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#organization\",\"name\":\"FacilityBot - Facilities Management Software\",\"url\":\"https:\/\/blog.facilitybot.co\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png\",\"contentUrl\":\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png\",\"width\":150,\"height\":38,\"caption\":\"FacilityBot - Facilities Management Software\"},\"image\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/sg.linkedin.com\/company\/facilitybot\",\"https:\/\/www.youtube.com\/channel\/UCFykie6GjYNh4fxv2PIv8mA\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Allowing Clickable Links in Service Request Forms - FacilityBot - Facilities Management Software","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/allowing-clickable-links-in-service-request-forms\/","og_locale":"en_US","og_type":"article","og_title":"Allowing Clickable Links in Service Request Forms - FacilityBot - Facilities Management Software","og_description":"Facility Managers can set up custom service requests by creating and configuring request forms for each type of service request to be [&hellip;]","og_url":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/allowing-clickable-links-in-service-request-forms\/","og_site_name":"FacilityBot - Facilities Management Software","article_modified_time":"2025-06-05T13:09:58+00:00","og_image":[{"url":"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2023\/06\/image-25-1024x570.png"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/allowing-clickable-links-in-service-request-forms\/","url":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/allowing-clickable-links-in-service-request-forms\/","name":"Allowing Clickable Links in Service Request Forms - FacilityBot - Facilities Management Software","isPartOf":{"@id":"https:\/\/blog.facilitybot.co\/blog\/#website"},"datePublished":"2023-06-19T06:54:50+00:00","dateModified":"2025-06-05T13:09:58+00:00","breadcrumb":{"@id":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/allowing-clickable-links-in-service-request-forms\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/allowing-clickable-links-in-service-request-forms\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/allowing-clickable-links-in-service-request-forms\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.facilitybot.co\/blog\/"},{"@type":"ListItem","position":2,"name":"Allowing Clickable Links in Service Request Forms"}]},{"@type":"WebSite","@id":"https:\/\/blog.facilitybot.co\/blog\/#website","url":"https:\/\/blog.facilitybot.co\/blog\/","name":"FacilityBot - Facilities Management Software","description":"","publisher":{"@id":"https:\/\/blog.facilitybot.co\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.facilitybot.co\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/blog.facilitybot.co\/blog\/#organization","name":"FacilityBot - Facilities Management Software","url":"https:\/\/blog.facilitybot.co\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png","contentUrl":"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png","width":150,"height":38,"caption":"FacilityBot - Facilities Management Software"},"image":{"@id":"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/sg.linkedin.com\/company\/facilitybot","https:\/\/www.youtube.com\/channel\/UCFykie6GjYNh4fxv2PIv8mA"]}]}},"_links":{"self":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase\/4112","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/comments?post=4112"}],"version-history":[{"count":4,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase\/4112\/revisions"}],"predecessor-version":[{"id":6660,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase\/4112\/revisions\/6660"}],"wp:attachment":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/media?parent=4112"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase_cat?post=4112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}