{"id":4542,"date":"2023-11-30T20:47:37","date_gmt":"2023-11-30T12:47:37","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=4542"},"modified":"2025-06-19T19:16:23","modified_gmt":"2025-06-19T11:16:23","slug":"service-requests-permissioning","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/service-requests-permissioning\/","title":{"rendered":"Service Requests Permissioning"},"content":{"rendered":"\n<p>Facility Managers may want to only allow certain groups of requestors (such as tenants) to make certain request types. To do this, Managers can use Requestor Tags to indicate Requestor permissions.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"FacilityBot Feature | Service request Permissioning\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/tBYKYdvabn0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Configuring Requestor Tags<\/h2>\n\n\n\n<p>First, Managers should configure Requestor Tags. Managers may tag requestors to manage their permissions to use various features.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to FacilityBot Portal.&nbsp;<\/li>\n\n\n\n<li>Go to Settings-&gt;Accounts-&gt;Requestors.<\/li>\n\n\n\n<li>Click on \u201cManage Requestor Tags.\u201d<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/E9LLZROu6JM8z-P5ThLmGZ9OLL_mGgVlVkdmj9IhCY6ORcUr30CikAjm3nAL8gcXDuYybYousLU14AgtPjoC3gCP7zGZ2xwMoxPVxd2PEmorGPwx3LxnJkmAAXVVP_bpSaWNPmdheI7MuMnZkcRgH1Q.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create a new requestor tag by clicking on the \u201c + New\u201d button.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/IJBQQ1hkCtn3CzHgn3XQS8JHVLcWxK-VapAUyF_SgDuXw8xz33y0Cs6CJaRDS2bTC1U800WOQQaOr7fHG4Mc1aE8KTA2AA-yPOSRNsADcIgOXJ_4AZUGXtp_ZYEnPe2AHE2SWTG46hqCDrcO77FZ974.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A floating editing panel appears. Give your new requestor tag a name.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/px7UwpFKz0X74XiPJu6GP5XDn1jK6cmIUWHgUTTRBiJ1sLAKPGBbzInonaW7KFfkqjBUgRMt2Lsi3FQsg1vyGWd8rVKvQLgiTaQgyGrr1i_BypQGpNy_cpsqvDaTWob4SCBZMMjCB6lDIPZnG9GaNKM.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once created, you can tag requestors. Back on the requestors page, managers can select a tag for each requestor.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/tYG3MJlm-QXCL38uJKPH-cVfjFfdRij6XK6nh80Ngw6zxavtBjRCmjiJGSFwNtrqnm0vvX2cFCRT5XBIAZ5vg8eRaPekXst7nQxXunJaSKdbf_sMHk9BBV4-0Gwe1W_8e1-K3Mw61Mby99g8dhDdm2o.png\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Service Requests Permmissioning<\/h2>\n\n\n\n<p>Managers may allow only Requestors with the appropriate tags to request a service.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to Settings-&gt;Requests.<\/li>\n\n\n\n<li>You may create a new request type or edit an existing one.<\/li>\n\n\n\n<li>To create a new request, click on +New.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/zmPipuAmWEAEUya2iXZHFfFRKvizBLhSb7dkIc0XTYDw9cx4GIMQ_pFQkDpcYLkq3zXrazoSGqWIFl9qYgTu9OkncRdiaDnQUpeaxoXt2nNDQKZ1AXeK_3EMbRGGlH9S_AqdbzC5MCd8mDqko9oFp3I.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Give your new request type a name and select the Requestor Tage permitted to make this request.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/P5DsNZTsUBNtUzttV1IzLmNa3MKP-H9qrrvm3ErklL0YZfS47uRLM7fCQkVRUWHeK1nQGQvon6hpyHrgcSZ5wNGycyGuiPn-kwJKEqJZxRQZFrD3xeT3vguDH9uqAoc35ijFhBNnecKLE0sIt7nUWL8.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Populate the request form as needed.<\/li>\n\n\n\n<li>Alternatively, you can edit an existing service request type.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/XqW6lJTGajTLxX_qIhTU9BpY1jwaE_i5ehItDvSHidnFuG1asiL4-aPJfTk_p5MCPw7Q9Qj5qrwb3m6HykmViutsWwDsUOxX69d3GG6-3URm1nyuVCKHkbUYbTWiE-LgeEp5zdEccinFs4fQ0fl51zI.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Only permitted requestor groups will be allowed to make this service request.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Facility Managers may want to only allow certain groups of requestors (such as tenants) to make certain request types. To do this, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[44],"class_list":["post-4542","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-manager-web-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Requests Permissioning - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/service-requests-permissioning\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Requests Permissioning - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"Facility Managers may want to only allow certain groups of requestors (such as tenants) to make certain request types. 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