{"id":4584,"date":"2024-01-04T17:08:50","date_gmt":"2024-01-04T09:08:50","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=4584"},"modified":"2025-06-30T08:01:28","modified_gmt":"2025-06-30T00:01:28","slug":"allow-auto-assignment-of-requests-based-on-availability-status","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/allow-auto-assignment-of-requests-based-on-availability-status\/","title":{"rendered":"Allow Auto Assignment of Requests Based on Availability Status"},"content":{"rendered":"\n<p>Managers may not want to assign <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/custom-requests\/\">service requests<\/a> and <a href=\"https:\/\/facilitybot.co\/features\/fault-reporting\">fault reports<\/a> to responders who are not available. Using FacilityBot\u2019s intuitive drop-down interface, managers can automate the assigning of service requests and fault reporting to responders based on the responder\u2019s <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/availability-status\/\">availability status<\/a>.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"FacilityBot | Allow auto assignment based on availability status\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/K0--Ir29kE4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Creating the Automated Workflow<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to FacilityBot Manager Portal<\/li>\n\n\n\n<li>Go to \u201cFeatures\u201d and select \u201c<a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/automating-workflows\/\">Workflows<\/a>\u201d.<\/li>\n\n\n\n<li>Click on the \u201c+ New Workflow\u201d button on the upper right.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/Oc7s6YtdT5Vk537hfJIaP6aIV4BIl3uN3P1Moeywdt1bpWhEYij44VplNGaZV6FOSIHALl6hjqVcBYAoApQ9eV-75F_81dZe4N4fPmzcek8sJfI3ofAfqRCcoid8EyvK3OQ70VBmYBvtIjSIWuB3DlQ.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select \u201cService Request\u201d or \u201cFault Report\u201d from the \u201cEvent\u201d drop-down menu.<\/li>\n\n\n\n<li>Select the service request or fault report you want to create the workflow automation for.<\/li>\n\n\n\n<li>Then select \u201cAssign to\u201d on the actions drop-down menu.<\/li>\n\n\n\n<li>Select the responder you want to assign the service request or fault report to.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/rH3MnRmHogY5lBWGSr7A_Ev7DqzQCD6FdlUuDXH6bpZzzwE7JX6lkteb8fy7yMxyqAv9ffiglg6LA5IKFiuFHpfDVIk3EKdjUNkmi5FYmcbAtYZxUQ_vd3pMVD7-9XzAJyqQ3Arh2KZ6XQ5nwizykQ0.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Managers can choose to assign the service request or fault report to the responder regardless of the responder\u2019s availability status. Alternatively, managers can assign tasks to the responder when the responder is available.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/Q8NtNYKlCpWUoGpP03zqPEhEPWf1z_UI8DIySvDgFGvax11kVjqlY932jear6n4KBqWhPzGxq1QxeMCc8nEpCD4qzivICGB-2PJ-EH376BojIF-su4jzvsO1PYnJAVg1mgHlFW_lQZ6qzKd0CufGL_Y.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Another option is to only assign the task to responders who checked in to sites. Managers can then select the site where the responder checked in, which will trigger the request or fault assignment.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/iOWWa6HD-MHdIlOdUqBtN6d7TFxzglQg9CyD-z-0Y0etxLFXlKp_Yn1qyhcKUpz2DMGAz6yqm7isT8MWcE8hZpOXgcUxNhl1UI4t3_7JiUloxhkU4F7AJWV9f2Cz6gmLcFq4CLgZlVzomYoeP77reHo.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once entered, click on the \u201cSave\u201d button to save the changes.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Testing the Workflow<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Let\u2019s try testing the workflow. For example, I will assign the \u201caircon extension\u201d service request to the responder only if the responder is available.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/cOk8rpOn2Y_dD9PveWh1iQWr02ZKhsPHVkEfT4SZhaMSHzsurhwwYfO3iVc9GbuWpou_jFynLPWWqqDVAGk5REdZS8A04Pp8BfgIzEzrxywj48ems-w4XIw0BjRz8Lf2h9Rj9TLBSct_Q6LFQtcxIH4.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Whenever a new \u201caircon extension\u201d service request is made, it will automatically be assigned to the responder if he is available.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/mXn-CE0Hby3lorFVh48YS9K4rjUERtiMrsJUQ3kd3oA86q8EFeIC7AAYpnfErSVO4gqAdfg6hqQj28K1zaOQl8OPrx3b2aEHcvsbocMSrK9YcYU_BL9vf3N32chcfc6faScn8ZOgf3s50etBtLtry3E.png\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Managers may not want to assign service requests and fault reports to responders who are not available. Using FacilityBot\u2019s intuitive drop-down interface, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[49],"class_list":["post-4584","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-workflows"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Allow Auto Assignment of Requests Based on Availability Status - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/allow-auto-assignment-of-requests-based-on-availability-status\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Allow Auto Assignment of Requests Based on Availability Status - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"Managers may not want to assign service requests and fault reports to responders who are not available. 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