{"id":4651,"date":"2024-01-26T22:05:49","date_gmt":"2024-01-26T14:05:49","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=4651"},"modified":"2025-06-30T07:59:51","modified_gmt":"2025-06-29T23:59:51","slug":"responder-feedback-data","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/statistics\/responder-feedback-data\/","title":{"rendered":"Responder Feedback Data"},"content":{"rendered":"\n<p>Facility managers may want to see the feedback of requestors for the responder who completed their <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/custom-requests\/\">service requests<\/a> or<a href=\"https:\/\/facilitybot.co\/features\/fault-reporting\"> fault report<\/a>.&nbsp;<\/p>\n\n\n\n<p>FacilityBot offers a default <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/surveys\/\">Feedback survey<\/a> that requestors can answer once the service request or fault report they submitted has been completed. FacilityBot allows linking Requests to the Feedback Survey. Managers can then view the average feedback score for each Responder who completed the request.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"FacilityBot | Responder Feedback Data\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/4U_tWXqmV8E?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Link Requests to the Feedback Survey<\/h2>\n\n\n\n<p>To use this feature, managers need to configure FacilityBot to send the Feedback Survey after the completion of service requests or fault reports.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to FacilityBot Web Portal.<\/li>\n\n\n\n<li>Go to Features then<a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/automating-workflows\/\"> Workflows<\/a>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/G6uonB4uAtWM3lnjRqRZCsKkqPZ3jk7gqDP-fcYX0sHYbCe5CqpHMGBq54dWNuqeGrsp2gPgWBVVoRIFOFORwNZTsK_-XR1EkItNDnTh_1YV3FzK5JjdLGBIbpX0gEEY5US-KHMO1-pw-GU0kJ9bfIo.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>By default, there should be a <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/automating-workflows\/\">workflow<\/a> that automatically sends the default Feedback Survey to the requestor once the responder completes the fault report or service request. If there aren\u2019t, you can create this workflow.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Managing Responder Feedback Data<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Managers can view the Responder Feedback Data on Statistics\u2192Responder Data.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/h1jSATRm2_TMpyDFAJrGNBYG_82ht5D-PxCyF8XdsA3_ES5QgF5bsuFLj7lGGTTedRfnSFKvvy9gccx465-9tNSI_BoV-yIi_5ojKCSgoy1TmNtx7bDG7vhciL0reIrKr-inpwUJgi_hJlJEn0Z15ds.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The page shows the list of Responders and their average feedback score.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/81wULbwI-2G_-xXdvQehhxELrV7EIJN8V_mbMQC9kFzIQp87thVok-_IT0iyY2cuNDAhDeGbbKUozyYw-a-hRjLyaZwKRNwuiXJSs6G82VBCS-9It0tjmYtM8NczS-OT_37gfNOCmyXdVEzeL-idO7E.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The average feedback score is clickable. Once clicked, you will be redirected to a new page to show the results table for the survey.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AKxp74z3eVFImt-8VKgxwjLHNwS66WYthiXuWLmocx_QJ-6mJHON7Z0hmyTgl5WC5ZiqGmwRvCMX5ixFTjwFR9yA3LeMjkuQtBo4v3G9B-uNr-l9jRouHWUYuJnX5l-alR3xh8Sd9FDtxeh9XTG4aPs.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The table shows the ID, the name of the responder, the source where the survey was sent, and the date when the completed survey was submitted.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/NJckcVFjHoJisVHGBwN-yP2zdiY9aqp5brzAYmZ8XZzYOt7uIOLquMQ5rVJLDBEUTOR0VvLVfRDVfer7ODpGN46aOWbyJ42ZAwVbsfFQfT3U6Us1A7SMv1f_dpsdQ4-1mZtxYlD4NpyUvUx8-zAZfwY.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The table also shows the feedback from the requestor. Numeric feedback scores are given based on the following: Excellent (5), Good (4), or Satisfactory (3), Poor (2), or Very Poor (1).<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/sfpDx1uk_x9ZdUw17r0UUl76-J5GFlgHkhzTyOrH9vFZkLyBjrVQ5_pEDbXNq3T5YZqlg5uU8BpiFLaMXvR_yvCYlBRL9SG4SA03-sumoOVg5cKa2_YvVOGQ7BIRVWyURByIu_3sJVOy9LKRnJTPN8w.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The table also shows comments from the requestors, if any.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/5rBT-H547Fyrz1JWo7UQqbfOCCK9_R5W70uy_T05mahMVsXXDoj2Ht7GakmOLtRaa8ly-aLx8SOD9zsNt0-W00S8IvzvfOYHmzhHUGl37BeLWgtrC5u0RMRwOo5YITdfc0icsbyo9wnlEH5OqLykSaM.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The result is also linked to the request case ID.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/S2dl3WAajHEahxmeOIei4Rls0IAySdiq8yvyluJUgSCMcIpEROgqDPUl_qQ4KEdWmi8NvkNiysO5vDdQRnp2v6Ysr9Bog-oQSVYnyd7LnCHffNrnqTA5b1V-GLOC0BqMoCz67D0rT9oC9RPfMRFqrrM.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The request case ID is clicked, a new tab will open to show the request information.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/1MgV4p4BROfs26Nz74ZxiXD4m6965MDAkbQ40K-cOOqtPyNHRgFaYILILRQG8VWsQSZIf61gqfOifEH7C8WTCfB_DJpFvc8TEaR_UkD3h3E_XIwxhh9OO9qveJWi3oME2zk6TdCp7TCucGY8s0-OR-c.png\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Facility managers may want to see the feedback of requestors for the responder who completed their service requests or fault report.&nbsp; FacilityBot [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[50],"class_list":["post-4651","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-statistics"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Responder Feedback Data - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/statistics\/responder-feedback-data\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Responder Feedback Data - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"Facility managers may want to see the feedback of requestors for the responder who completed their service requests or fault report.&nbsp; 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