{"id":4685,"date":"2024-03-08T18:44:40","date_gmt":"2024-03-08T10:44:40","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=4685"},"modified":"2025-06-30T07:41:28","modified_gmt":"2025-06-29T23:41:28","slug":"setting-up-custom-service-request-form-with-payment","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-custom-service-request-form-with-payment\/","title":{"rendered":"Setting Up Custom Service Request Form with Payment"},"content":{"rendered":"\n<p>Requestors can make payments for <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/custom-requests\/\">service requests<\/a> using a custom form with a <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/payments-feature\/\">Payment<\/a> Field.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"FacilityBot | Setting Up Custom Service Request Form With Payment\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/oVd9nbEh0OM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To create the custom payment form, go to \u2018Features\u2019 \u2192 <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/requests\/\">\u2018Requests<\/a>\u2019 \u2192 \u2018Request Settings.\u2019<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/Z1RU5e0eOJ1ayq46D4b7UNN-cR70Oq8jv6rmby_RghPc6S3yX9xyay4GETCc2HbrziJ9CJiNUMwOsajTwsRvQEXMV1wBvhVZrzxYgGUO5Mmgy_78kM4i3dPTD1fKwUxF_nvYW2GayGOrmKhsHj6LFEE.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on \u2018+ New.\u2019<\/li>\n\n\n\n<li>Customize your payment form by giving it a name and clicking on \u2018+ Add Questions\u2019 to add a payment field.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/ilduDRo_3Z1wCPTtKroUJBDJKHqW2axDf4lMavJhwY8hMWBNLTFhsgbxXF6sFNInCrvTAVmlELWfJt_qqxwKW2UCpGnaKTsdPNt92BssaM2N6cu1BSqk4y7qZHOtIlvmBki64rr-mGXg6CkNltIeXN4.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select the payment type from the dropdown. Please refer to this article about the <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/uncategorized\/payments-feature\/\">creation of new Payment Types<\/a>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/ZRtkBdDWngmf-AdMXvVY_Do8O4wLra4ryMlc7WmqRvws-4sgFW1NV7etwc0jbMrsCmVfXaS5RCHNchD2SmwaLMgnP6cONFN10SnJheeYAc6NAevxt8ASzjnXBTllIurQpWsDJVFrsbiA4Ul4UPl8nVc.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once done, click \u2018Create.\u2019<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/emG3klWa3WkplGjf-dnBqTc3WFTD0e6iadisrpFO5gAifxmQVosKrW-rn9aMw4oxJBHxIexE_4QRV_cQSlKldAu0OeiHyN0PmfglFr5_MRHmwOqhR74OzKoM5eik492D_2ABU37o-4Y5wMtey3rdo-A.png\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Making Payments Through Facilitybot<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Payments can be made using the custom payment form. Requestors can access the custom payment form by chatting with the bot on their chosen messaging channel.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/2e5wXWJBBJKH8YpwJNn7Ud9j8O8E9oMnRCnRkx7aAE-W_v7fiRFKFHuCRxnlliY_y6eH0ZIlf8VZ1lIYt5x2khdzKDA_WEa4p88RINg5pNntzNRnMCKCqCSob7AYHp7E3S4ps2xfSA2090KNWjwhQE.jpg\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select the payment form from the dropdown.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/voFCS84pH5Gw96G7JWawp0Q-CN3ySV9mipWPPFQwD0MoF1SgYeaRTfjRTNf9yRIbWEeZk2x6MyHKB-icFtz7-Yhiw1TMUFW9rDVjAClG4RsnrlQrhjI7e1pD4tJihPZHcg_lIpWuu7B_icLfnWGV5Uk.png\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Viewing Payments<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Managers and admins can view all payments made through Facilitybot by going to \u2018Features\u2019 then \u2018<a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/payments-feature\/\">Payments<\/a>.\u2019 Payments will be received via Stripe. Your Stripe dashboard will contain further details about the payment.<\/li>\n\n\n\n<li>Note that a Service Request case has also been created and the payment has been automatically linked to the service request.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/PTFT5Lw0ZG7TXs6MM27DvOC6bO9rXBV96kl5TDQOlJzx391vAKOUAek6Ndf03kI7h8h2LHeJl5ddZb_hGRqnkmXQDX9pGt3gDwZz4aYbAcFeEQrl-NtWbr5ODJvnKH0WQ_Vfxx1tFx-GPtGTwXfjoio.png\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Requestors can make payments for service requests using a custom form with a Payment Field. Making Payments Through Facilitybot Viewing Payments<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","knowledgebase_cat":[44],"class_list":["post-4685","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-manager-web-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Setting Up Custom Service Request Form with Payment - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-custom-service-request-form-with-payment\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Setting Up Custom Service Request Form with Payment - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"Requestors can make payments for service requests using a custom form with a Payment Field. Making Payments Through Facilitybot Viewing Payments\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-custom-service-request-form-with-payment\/\" \/>\n<meta property=\"og:site_name\" content=\"FacilityBot - Facilities Management Software\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-29T23:41:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/Z1RU5e0eOJ1ayq46D4b7UNN-cR70Oq8jv6rmby_RghPc6S3yX9xyay4GETCc2HbrziJ9CJiNUMwOsajTwsRvQEXMV1wBvhVZrzxYgGUO5Mmgy_78kM4i3dPTD1fKwUxF_nvYW2GayGOrmKhsHj6LFEE.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-custom-service-request-form-with-payment\/\",\"url\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-custom-service-request-form-with-payment\/\",\"name\":\"Setting Up Custom Service Request Form with Payment - FacilityBot - Facilities Management Software\",\"isPartOf\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#website\"},\"datePublished\":\"2024-03-08T10:44:40+00:00\",\"dateModified\":\"2025-06-29T23:41:28+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-custom-service-request-form-with-payment\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-custom-service-request-form-with-payment\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-custom-service-request-form-with-payment\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.facilitybot.co\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Setting Up Custom Service Request Form with Payment\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#website\",\"url\":\"https:\/\/blog.facilitybot.co\/blog\/\",\"name\":\"FacilityBot - Facilities Management Software\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.facilitybot.co\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#organization\",\"name\":\"FacilityBot - Facilities Management Software\",\"url\":\"https:\/\/blog.facilitybot.co\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png\",\"contentUrl\":\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png\",\"width\":150,\"height\":38,\"caption\":\"FacilityBot - Facilities Management Software\"},\"image\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/sg.linkedin.com\/company\/facilitybot\",\"https:\/\/www.youtube.com\/channel\/UCFykie6GjYNh4fxv2PIv8mA\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Setting Up Custom Service Request Form with Payment - FacilityBot - Facilities Management Software","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-custom-service-request-form-with-payment\/","og_locale":"en_US","og_type":"article","og_title":"Setting Up Custom Service Request Form with Payment - FacilityBot - Facilities Management Software","og_description":"Requestors can make payments for service requests using a custom form with a Payment Field. Making Payments Through Facilitybot Viewing Payments","og_url":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-custom-service-request-form-with-payment\/","og_site_name":"FacilityBot - Facilities Management Software","article_modified_time":"2025-06-29T23:41:28+00:00","og_image":[{"url":"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/Z1RU5e0eOJ1ayq46D4b7UNN-cR70Oq8jv6rmby_RghPc6S3yX9xyay4GETCc2HbrziJ9CJiNUMwOsajTwsRvQEXMV1wBvhVZrzxYgGUO5Mmgy_78kM4i3dPTD1fKwUxF_nvYW2GayGOrmKhsHj6LFEE.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-custom-service-request-form-with-payment\/","url":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-custom-service-request-form-with-payment\/","name":"Setting Up Custom Service Request Form with Payment - FacilityBot - Facilities Management Software","isPartOf":{"@id":"https:\/\/blog.facilitybot.co\/blog\/#website"},"datePublished":"2024-03-08T10:44:40+00:00","dateModified":"2025-06-29T23:41:28+00:00","breadcrumb":{"@id":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-custom-service-request-form-with-payment\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-custom-service-request-form-with-payment\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/setting-up-custom-service-request-form-with-payment\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.facilitybot.co\/blog\/"},{"@type":"ListItem","position":2,"name":"Setting Up Custom Service Request Form with Payment"}]},{"@type":"WebSite","@id":"https:\/\/blog.facilitybot.co\/blog\/#website","url":"https:\/\/blog.facilitybot.co\/blog\/","name":"FacilityBot - Facilities Management Software","description":"","publisher":{"@id":"https:\/\/blog.facilitybot.co\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.facilitybot.co\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/blog.facilitybot.co\/blog\/#organization","name":"FacilityBot - Facilities Management Software","url":"https:\/\/blog.facilitybot.co\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png","contentUrl":"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png","width":150,"height":38,"caption":"FacilityBot - Facilities Management Software"},"image":{"@id":"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/sg.linkedin.com\/company\/facilitybot","https:\/\/www.youtube.com\/channel\/UCFykie6GjYNh4fxv2PIv8mA"]}]}},"_links":{"self":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase\/4685","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/comments?post=4685"}],"version-history":[{"count":4,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase\/4685\/revisions"}],"predecessor-version":[{"id":7229,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase\/4685\/revisions\/7229"}],"wp:attachment":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/media?parent=4685"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase_cat?post=4685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}