{"id":4689,"date":"2024-03-11T16:59:30","date_gmt":"2024-03-11T08:59:30","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=4689"},"modified":"2025-06-30T00:14:53","modified_gmt":"2025-06-29T16:14:53","slug":"failure-codes","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/failure-codes\/","title":{"rendered":"Failure Codes"},"content":{"rendered":"\n<p><a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/admin-web-portal\/managing-accounts\/\">Facility managers and admins<\/a> may want to categorize equipment failures that occur during maintenance activities. Facilitybot\u2019s Failure Codes feature helps managers classify the nature, cause, and remedy of asset failures.\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"FacilityBot | Failure Codes\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/HyXZCQHPkVY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Configuring Failure Codes&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to FacilityBot Web Portal.&nbsp;<\/li>\n\n\n\n<li>Go to \u2018Features\u2019 then <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/managing-assets\/\">\u2018Assets<\/a>.\u2019<\/li>\n\n\n\n<li>Click on the three dot menu on the upper right.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/piNAA0PyHcuH8jV8lM9h0cGZ6UacdIUIttIHWcJ07XM5_NE_Tl4zS3fyKKLph6loGsRygamJMmGdM5ebjQaHW-5IvoCb3Aos4xHg2yF89lCHNSSTqLyxqHzB85niUi3KPYbpBLAeMeiriMn4n8mh9s0.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select \u2018Manage Failure Codes.\u2019<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/PSMbSJxKNbFfDMyKIN6jV2Q8XTlFSNKUcHOBkzRYG8wSfCSYxujInbwgKqcc-WOyf_8tRiSo0ihT0Op2LHkLTghtMry7CcDQ5kn8Vu0KwC9LftEJliSz8ek-kccjVTz29lU907R_j59N1aN_jRIIGUo.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You will be redirected to a new page where you can see the list of previously created failure codes. To create the failure codes, click on \u2018+New Failure Code\u2019.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/09vk4BEEbXPnjCnguD4qu2zTMyQyQTUImjMORuE8pEI1dJtGJGpCgZa0WwGXvIPDAPqCv6iqVDlbwLIDFRulK0THSMAnSp91QAGc1iarxpOur7z-DRL2PP_8VErEoZMOmpz929oX1QmwcZ9r6l2r82k.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A floating editing panel will appear where you can create the code.&nbsp;<\/li>\n\n\n\n<li>Create a code that can be easily remembered to help with the categorization of faults.&nbsp;<\/li>\n\n\n\n<li>Give the code a description.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/MI5h7iYnz94TZIwyvnTio3ausBcbm1kvKpJrb_D0UrPERdamZ0nxedTCJJCR_KOqZqaJIgjGGfKW1hloMl_KBU1QBMB3QzwI3ZKikTn0Xk7wfGLUG-actm03ZQ7wssEx2u6Jw6kWRkjourP8HK8A0rA.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select a failure code type on the dropdown menu. You may select Problem, Cause, or Remedy.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/jEnUNjWfH41f1Dd41fCT_ZQ3abtA28nNwiUoZCbr1_inWspnDB9VIabnJ80dku1GA6AfBaoynQwZBhuV-gGhcKw_15X08hbMBksFeoC6UCAYnRuomlnZhTOaD5Pvplj5nvAn0Z-orWNvV9KAy4NpNPM.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You may also link the failure code to an asset type. Failure Codes which are linked to Asset Types will be suggested to the user to be used as Failure Codes for Assets of that Type.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/EZQdmuuGv7Fk8ddqurInnPzxhfWQlG1jIpC_XNo7saRXijnKeXHSTP0VnOxvAizYAoTyQ2iDFsuX0s-TSxRf4RxdgL-CXBMgNShO1sNtB3v39ljB6Ge8JFYw13Qkuy-XC5qWx-uVwv-6t2fyGqdhOU.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once all necessary information are added, click \u2018Submit.\u2019<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/vxt8upHExz-WQ8O6-lS_Nr6b2MlQmdp1AqE2qLtMv6b8IO-Mf3wiAyZTHO2-vAKIbHhyIXH_O9azN_8Jn7iYdtx90d1xS0Gv8lh1imDKxUP3khH9jXhXBUhv-WOBinBy90W_sPwAy9nE1FQswEHzwhQ.png\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Tagging Requests with Failure Codes<\/h2>\n\n\n\n<p>Managers can tag <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/custom-requests\/\">service requests<\/a> and <a href=\"https:\/\/facilitybot.co\/features\/fault-reporting\">fault reports<\/a> with failure codes for easy classification.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to \u2018Features\u2019 then <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/requests\/\">\u2018Requests<\/a>.\u2019<\/li>\n\n\n\n<li>Click on the hazard icon to tag requests with failure codes.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/tU9rXhZg2mHVeYK32-28Y9Tb-Wo6x3GYaxOb6tMblj-X9phOfPnZsLf90qToAIt7LC5YsYgAV-zCXa88m9sL2h3DfnLWv-ppr1qRZO-nR5nh2mqWUON99He5c_9qcGlVbiVatP8cu7hLkC_3zMRLvy8.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tag requests by selecting the code from the drop-down menu.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/wg4cPKJZm6mSz5ohQ6J1zZC6e13T5ZsHEOANsRxXTwa51whPmy2eOLoUnnHcss_F1mnJtfUzh2-eus_EmIq6GNU4C-WqcJ0Vklm5JE9N1YerxlptFgayuph88sM4EygdOCoZVEXhJwNrcwSx1v0XAIQ.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can select the Problem Code, Cause Code, and Remedy Code.<\/li>\n\n\n\n<li>Once selected, click \u2018Submit.\u2019<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/9Wn4TJQMbaFkWyeZk_MR0HuToDHKaWVsjuOAWJEOxXHWLIS0NdO5MNXkqSwKgdV9Pib_OW0t58bu1URwtF-kTStLPArOrgpuu5zZxW5B6Zft2nGJeXNkaWmlT6lAnbaJPopzVuRXZIvO8pgHVDaEse4.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The failure codes will appear on the request details.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/XTB9weNSEdfySDP9-2G1N1Lfd3TkfLZEcqV5iArbUm_E8M000XWJJ_a-me-DTRyJPyTXMUP3DJVccR8wvSOSvvJjgEI_tp9321kbzmiB0zNlNR2CekWI-bSi8XP4WGYlhxRDpGiDaDiGGgu3bOzUAHY.png\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Filtering Requests by Failure Codes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on the filter icon to select a filter.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/zVJWZTVaYW7L7so8uFOVN6EijsUbul1fpEOoLK98RATvZ-OLQsG99GDP-3PtTJDIaAj-hx6aMV0EWLY_P1zdv_hj3fxeVHVNVbmRigX3se174CoIDRqauqnM5LsPQTyhap7EJycUOqRZYUdKYtA-JRc.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A side panel will appear where you can select the filter.<\/li>\n\n\n\n<li>You can filter the requests using Problem Codes, Cause Codes, and Remedy Codes.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/8VbmEe6MWWwkonB37LlpCviMaRs52WhVOuxk2qgaYa9Pt1w5tBuM5kH3ezABXSgMbB6RNI90eWPfc06JGGgkQupAz4ZUE-jc2W5fKuzZj2PJNehbYIBGj4kspFlO3tHCHtuIe-YMOC0v8Qt8zDJuADM.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click \u2018Apply\u2019 to apply the filter. FacilityBot will show the filtered result.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/tnWCtFcX1R-BhFafESy-cTR1AH2VNqS0KT-gAWdCaRb0rwnb3t7K02DTUCgKiho4yq9OpFRwxQoF04PqDr560dMxAKcJgBw8cRDmAfbO_o0v50hFUbfe5nDg7sv0uX6TeVG6y2mh0-XR1Sqb5HIb290.png\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Viewing Requests Breakdown by Failure Codes<\/h2>\n\n\n\n<p>Managers can view the breakdown of service requests by failure codes.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to \u2018Statistics\u2019 \u2192 \u2018Request Data\u2019 \u2192 \u2018Breakdown\u2019.<\/li>\n\n\n\n<li>Scroll down to view the service request tables broken down by Problem Codes, Cause Codes, and Remedy Codes.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/ggGcmSJaDKxBTfBCT2pk0h8Euc4_rRiCZjMuYfu_gh1qMUjRH0gTEn3lZcPdK5A1csOrCEnsFzyseHMNhcKj7loGLA0Q9il6JFksv5GNhzRmZ9JQV7vw37qyKHM94_5-JKn6ieZeOBp0RBwX8KcQQVw.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can export the data as CSV or add the chart to a custom dashboard.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Facility managers and admins may want to categorize equipment failures that occur during maintenance activities. Facilitybot\u2019s Failure Codes feature helps managers classify [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","knowledgebase_cat":[44],"class_list":["post-4689","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-manager-web-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Failure Codes - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/failure-codes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Failure Codes - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"Facility managers and admins may want to categorize equipment failures that occur during maintenance activities. 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