{"id":4968,"date":"2024-08-28T12:08:54","date_gmt":"2024-08-28T04:08:54","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=4968"},"modified":"2025-07-18T20:08:57","modified_gmt":"2025-07-18T12:08:57","slug":"deliveries","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/deliveries\/","title":{"rendered":"Deliveries"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li>Facilitybot\u2019s Deliveries feature allows Managers to manage mail, food and package deliveries. Managers can keep track of delivery arrival times, deliveries that are pending pickup and delivery pick up times.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Managers can set pick up locations for deliveries and notify building users through email or <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/channels\/\">messaging channels<\/a> when their delivery arrives. Once notified, building users can pick up their deliveries at the specified location.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"FacilityBot | Deliveries\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/sa_BM-6q27c?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Enabling Deliveries Feature<\/h2>\n\n\n\n<p>To use Deliveries, managers must first enable the feature.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to Facilitybot Web Portal.<\/li>\n\n\n\n<li>Go to \u2018Settings\u2019 \u2192 \u2018Features.<\/li>\n\n\n\n<li>Scroll down to see Deliveries\u2019. Set the toggle to on to switch this feature on.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXeDE6CU6NNpkvOCHkowduEjqVxVnM8Kz0izPnbrkMN1n1TgSl6z9jCEmkPrF9t0_OVXGrsKSHTMnxOCLUDGL5oE53dvXd_3zhYcTeSPSdfOnCZcYCS8d3SkUEVyxdPftQjVMXL2gLE5pHWrrkrcwDsuxzNckeyNeQNd44UlHGNuzh-QP6mw.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>FacilityBot can send up to 3 reminder notifications for deliveries which have not been picked up. Set your desired reminder notifications frequency here.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Managing Pick-up locations<\/h2>\n\n\n\n<p>Before creating deliveries, managers must first configure the pick up locations.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to \u2018Features\u2019 \u2192 \u2018Deliveries.\u2019<\/li>\n\n\n\n<li>Click on \u2018Manage Pick Up Locations.\u2019<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXcs2Udd3YcU52w-cW7QqIAUjMcGIgkJMB4T4iFevt8oGhHpDcv5xtTNQNmbefeXL4XBKRuu4QOtvh0Jb-Qh4Bn6_xaN8McB8Oms5DiYRWf-IxkkygxiFp392s6xZdRJIh8mUE6FLjz0bOKc4blcaW0CfGYkeyNeQNd44UlHGNuzh-QP6mw.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create a new pick up location by clicking on \u2018+New.\u2019<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXcmNviDF9PWOOWf8hqo_IRKlgurS21QyKMByotbx42Njn5GCfEhvajS1kv8u8G0u09pUEMB9PDXaI5c_5MVQnCVkdBJIK2GL2s6ur0XwTwJxvrn9SB0tCMcBcnEWeSVXqMEMfcsvY_rMl2AszexUWorWZ4OkeyNeQNd44UlHGNuzh-QP6mw.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Give your new pick up location a name and click \u2018Submit\u2019 to save.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXcT1G0Wzx6_Hp7gwB4zoyf7EmoWmiSXbGA12I_UKws4qIYF2gSb2UQbk3_Ke4wB-dF5nG7a413cmNQTqfHHZfHV9XzsZuJLxE04DnyPtXNs6q-OQyr77YCpwGZoFkRPDLwvXaCakeOuc6jIMGWRoo26qaWTkeyNeQNd44UlHGNuzh-QP6mw.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once saved, the newly created pick up location will appear on the list. You can edit or delete the pick up location using the action buttons on the right.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXdQ_ryNQprsrWyQiW_TWE_ybFHexzhq0DpUkJ9FuY5lIoIdRCiWB8WsIhvLlEaHGLHuxWOtKBvoDX6seMRb6QMYummNqhHMQe5jstCwGEN1O0mpVs3UMDP4kd4VQKqoHJXmLJY4oBeq_AZjTlmPdwl_3_fqkeyNeQNd44UlHGNuzh-QP6mw.png\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Creating New Deliveries<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Back on the main page, click on \u2018+New\u2019 to create new deliveries.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXdAMuMWwGL2CZiy5PqLbKk8lHhlxELWizVmKDgg0TayBw9S9qiUN_iOY2XzkXXU0Mz9hrUqVPUtk5U4WmmMqgLaaUyF1tMcavnQeQhQV0mEjEnjq1GoJxIYaBEpwv_CtJbDErFUyyb3OSbNYZXuGQApmCQnkeyNeQNd44UlHGNuzh-QP6mw.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Managers must upload an image of the delivery.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXeRJMDU8nBIG2Zvc0BxlSApWVIbr-iZ2hrm35JU0xKzWN2fgHJeJOM8kLRyVm94TT2DzroG8PhyBVSbm-4jMvFCiBXL-rVP9wzY9SeU33MZtK1NjcMfr4wCpCroLLtZL4GmnIVLWN-nmGShGlAVVPuGKHckeyNeQNd44UlHGNuzh-QP6mw.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notify the recipient about their delivery by entering the recipient\u2019s email address&nbsp;<\/li>\n\n\n\n<li>OR if the recipient is a requestor who has interacted with FacilityBot through a messaging channel previously, the recipient can also be notified via this messaging channel by selecting from the list of requestors in the dropdown.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXexgDpIWwKsVKegsilgBqK2rGjh0BlsHHf2ecuxZyOcoJa81mi-uaF6Bf4SfhvYfqGa05RjWG5BZOjxEV8_LKW0mMtDgqOmpoekL7TRBM0aLwL8LBJXFCA0tOaqhF-HEKEB0xgpPUS9SnA3l32kZg4SjIT7keyNeQNd44UlHGNuzh-QP6mw.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once selected, select the pick up location.<\/li>\n\n\n\n<li>Click \u2018Submit\u2019 to send the notification<\/li>\n\n\n\n<li>Once the delivery is created, it will appear on the list back on the main Deliveries page.<\/li>\n\n\n\n<li>Managers can see the delivery information including the ID, time of creation, recipient, pickup location, status, and the user that created the delivery.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXc-4qDNQHek9xbkzg2Nktwp7FzETJ7YBPirg0HTph4DcnIZL8upGu7lBJ2_dD-meFk7VZIpws5KaRHPQWcYcn7wZ2K8QSfIgj242i7XGOYnJB2op6HbgHm9sYIlhXqtug_sis2Hc-nVIBGrOKWoVhPd3ejgkeyNeQNd44UlHGNuzh-QP6mw.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Managers can also edit the delivery information or delete the delivery using the action buttons.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Viewing Deliveries Notification<\/h2>\n\n\n\n<p>Recipients can view the delivery alert via email or messaging.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Facilitybot can send delivery alerts to the email address entered.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXeN_JZufppvgJqt2b1DJVNetlo_x1HV18vLUpGf83eyxQq8yNUlHMJKz2lwtO_B-OKEiEPoFRrqFkFThYWhQLx9HEBkQ15aO6dFVqqrDvxVvGwvdCEcpiao9iTSmowcUuT935QD3yin-Z76vAjE4uS5O7skeyNeQNd44UlHGNuzh-QP6mw.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Facilitybot can also send the delivery alerts via the selected messaging channel.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXfc_D-VE8nL8lrGDWNvGpNs4tKB9o_uGnCkfcGl8UXHfoL2j1e0Dth-YY-G6BPPXvayHDI74rvCdqWfxicULYAmECBtaKYnbhx9X8XL52jZ8T1lIQmBZqFT_lfLRVT7uoha4rYH9WL2eu1WvOizfu83uc1akeyNeQNd44UlHGNuzh-QP6mw.png\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Marking Deliveries as Picked Up via Email or Messaging Channel<\/h2>\n\n\n\n<p>Once the delivery alert has been received, recipients can mark the delivery as picked up.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on \u2018Mark as picked up\u2019 on the email or message sent.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXf6A3eJYsb6KxYhhwUBGsn5mCw_A7LAiEDXtDDVGRpmH4b0Ot0jYp20cL85SDqW1mNuKO78Az7VjWvuGG7kf9Yt96m3bITLLcv95w5p0S4aq2aXWOz017eZNu1d4uenDwI3IvdNtGotlOQMrmRblK9bpahLkeyNeQNd44UlHGNuzh-QP6mw.png\" alt=\"\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXdEWfytUDEP79fvRNukzG1QHCvkQ579oheUjDqjTakF0Nmv4Xm6NSIhRTkXOXJ26NoeUFXaWKsuVrZxsN50YZ5Ho47vgrqfHscuKeNoJo77Ke0ZbKk-TkxTzit0Tb7mq5uDKr3wxW88GP0WhRkJwIiyFMQmkeyNeQNd44UlHGNuzh-QP6mw.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Recipients will be required to enter their signature to mark the package as picked up.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXeOQl4Jyc8n1nRJFUUYXX3Ir-RvSZxtO-4mYjjuMfAB3OZY8oBejBST1M1XuUkD92BBgCbxtmfUeEy0rGmQUR2awPetRcE40Ci-bywN7TywmVr_TAfGZC3wODR77-u501hIuvWb6qGhs_Q11GHWFbTisGX6keyNeQNd44UlHGNuzh-QP6mw.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once picked up, the status of the delivery will change from \u2018Pending\u2019 to show the pick up date and time. Managers can then view the recipient\u2019s signature.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXcAF-nbv9SmqNLpxmFPie2pE34yLFDFxmGcKzpzot6kwai6NX9nbvQK0AyaXH5jgJ22rBUDTR8ZTpcBqGf0NKmK7DLlz8fkYJaraCAbSGj1IDDhYcML5-4K6vRg3R3IebSYRQxZ1bO8w56FYJ3dvvk-reKwkeyNeQNd44UlHGNuzh-QP6mw.png\" width=\"624\" height=\"311\"><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXc51CnA3-IU1v10Km-F0JHY4WaIxn8S7xvt3tLdC0YncZJtwe1-yDpT_8CvmJlasn73njSgM9frJj8tPYyK9RtRbuIpq4U9-zOK0Nl_pU_-o01HpHI1KgRlsD_K8ZVaBq4J4SpC7HV8pl9paXQO2sBjLApvkeyNeQNd44UlHGNuzh-QP6mw.png\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Marking Deliveries as Picked Up on Behalf of Recipients<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>On the Deliveries page, hover over the selected delivery to show the action buttons.<\/li>\n\n\n\n<li>Click on this icon to mark the delivery as picked up.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXfhkKluMUCRK5ixgo-c5K97eEq0vkkofFCBumzJ45R0UTUIWMoJSh1l6eVheE6g0fuopkCbxKKgZXtR0FIiSguxCMsCCKdStNkTgp1TYfcInOOS5bGmNkWTWVPRU1_FmAqgZaYGDHgGW88YMtQbC8PwpGmSkeyNeQNd44UlHGNuzh-QP6mw.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A side panel will appear where managers can enter the signature.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXed3hw-rN2V4p1F4egeGABgHc9MKZHm-18uWM_ro40gbnBomOaSOIFAV8CSf7r6kkPQoR4alf7UZX1IEzgKhF807AHAuCQmlNUf1FP98yC2wWptMLJGDwD1od4bFUiYC0si2rbkr9b0pWpQkZo2euHOqqZDkeyNeQNd44UlHGNuzh-QP6mw.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once picked up, the recipient will receive a notification.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXfs6Iykiqotc7U3eRUrLULvPZRQ0RTU7TV-ij192ckWNj-JEOYJtFu8OR1Uo4fDUo9XQK7qp6Zm8Tsxp12CJ3oJvYpaXskf18BExE2fFIjgUVkIQ8guc8wo0Rrpjm8jodepLxS_8FcdolAlx-RbGHAKqTlgkeyNeQNd44UlHGNuzh-QP6mw.png\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Enabling Deliveries Feature To use Deliveries, managers must first enable the feature. 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