{"id":4972,"date":"2024-09-04T14:25:28","date_gmt":"2024-09-04T06:25:28","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=4972"},"modified":"2025-07-18T20:07:19","modified_gmt":"2025-07-18T12:07:19","slug":"custom-processing-status-for-fault-report-and-service-request","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/custom-processing-status-for-fault-report-and-service-request\/","title":{"rendered":"Custom Processing Status for Fault Report and Service Request"},"content":{"rendered":"\n<p>Facilitybot allows <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/admin-web-portal\/managing-accounts\/\">Managers<\/a> to create custom processing statuses for <a href=\"https:\/\/facilitybot.co\/features\/fault-reporting\">fault reporting<\/a> and <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/requests\/\">service requests<\/a>. For example, Managers can configure processing statuses as \u201cProcessing (pending quotation)\u201d or \u201cProcessing (ready to close)\u201d.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Custom Processing Status for Fault Repor and Service Request\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/4FH1c9rz9Ms?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Enabling the feature<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To enable this feature, log in to the Facilitybot Web Portal.<\/li>\n\n\n\n<li>Go to \u201cSettings\u201d\u2192\u201dRequests.\u201d<\/li>\n\n\n\n<li>Scroll down to configure custom Processing Statuses.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXe4pC_2xghotq8a4eXcwkUISFSUWTvnUvCddNGy4Tkts0jYJ-gX2XplXFK7eYdg78n4zsIQrcMss5ArGC5n-E_5NekuuLPp07qNlg4vuWUqZXreACWSAvsd2BEy0SiAH3dDbOXUt9w3h6l8tR8QPCDG8EwhkeyAxdIHTRoD0DrGw2x-K-2JQ.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Turn this toggle on to allow the creation of custom processing statuses.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXeCnpv7vcGqIrrCmkT36uxAMs0St_49evnVvpx4VFV8ZzEv4H34569Squ1Mdciu2C5cT5m8IUn1jgph-vWOF_Nb5o2vxHqf3TLuZLXhHOq7c0v6pvczppecFpHY6Ka9YTuLaVS7o9b-vmyI6fz5-m50stskeyAxdIHTRoD0DrGw2x-K-2JQ.png\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Creating custom processing status<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once the feature is enabled, managers can create a custom processing status by clicking on \u201c+New Custom Status.\u201d<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXeVbArtXST6so2TzrjjKLJ5NGUtf_G4YhTEXvOYSV2I2B3846W2mOTdHY3vMuq0lvrn2BEHVEHIm7XwvW9zzHUJXKyvMT3vXv0K54GJmZrVMZy8DDX3NcQ3BGiZnXEWY_aPPv1ObftMLOsgyYYSWxpOSBxpkeyAxdIHTRoD0DrGw2x-K-2JQ.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Give the new custom processing status a name<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXekpAi2902MSP4UvPG-JRWyGw1xEaeHXItqLdPi9-2slClefaGr-0F8fjkUcO6v6zhzXkDSDqpW5e1qXrRB3EyBmr8rfnuD6bEBGiUEoVbqxeWsYD01GtnnJlU-RGjQrUCr5ZKQEDL1BZIFpIG37ODUE9dvkeyAxdIHTRoD0DrGw2x-K-2JQ.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once created, the new custom processing status will be added to the list.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXfenjZzCbnRs1mA5_JHp-k-A52R2X3m-5DzP4JYRfw0HLx66S-ozGyjDnwg1M_PdXj5uYTXad178RTzj5Uclr1-Xin9wmH08saoQY_zc3h6_4res_4ssBrpxrXFWzNNPZCrpi8r9BPTudwZqtLPbWclQPxkeyAxdIHTRoD0DrGw2x-K-2JQ.png\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Tagging requests and fault reports with custom processing statuses<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Responders can tag service requests and fault reports with custom processing status via the Facilitybot Responder Portal and Mobile App.<\/li>\n\n\n\n<li>Responders can click on the status dropdown to select the status for the fault report.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXdzNgqggWhnmeXdYS9neJTjhncAqv2izCdnDLaoOEWEznqheBXeXoecrsJD_vw8dAT7UiaiXMAKcvc95aG1BG3_jDHtSB6cdZis6aTCAdYSBaBKTjAPu-VQohBWBpRoOQQfCCfCF-H8FNmnTF3JCCvSw4v5keyAxdIHTRoD0DrGw2x-K-2JQ.png\" alt=\"\" width=\"272\" height=\"591\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select from the list of statuses.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXeCLs1e4e6PYJJCjOCdnfKUica-0xJ6mL5SIEC8n_LxyLd8HyQ7GS2HDFxb8NPFPuwk6okNd45YuHmxkf04icB2pVXtFZao8KKhCgx1XhTYURsuKf1wjlURT7K75xDpQw2buWr3WHDccBOzGF41yqx2zS4_keyAxdIHTRoD0DrGw2x-K-2JQ.png\" alt=\"\" width=\"266\" height=\"576\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once selected, the fault report status will change to the new custom processing status.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXdwA09yBpNDEz4ycevwxs50LSUCbDScE_mTSnQ3ZVaIsaxOopSAimW7j_TM9nQo3PQa-qRTQk03dt5QMUhm3pu9RRHOwzohzwQeS9DrLgcDOpqqu6s99lnwYcaKCVQoBvLEbKfn4Sgq_ZNGoszetdDpT1CXkeyAxdIHTRoD0DrGw2x-K-2JQ.png\" alt=\"\" width=\"279\" height=\"603\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Viewing status updates in request history<\/h2>\n\n\n\n<p>Managers can see the status updates for requests in the request history section.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to \u201cFeatures\u201d\u2192\u201dRequests\u201d.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXeCYJTbyANPDt9c5G7GkJ3kegtvbpWBQyC2Z16w2WvlHHdOQSO9qMEKOlYpBu8hD2RFzlL0_LGEmcNdIFA0eVHv8-ZGsE4ZL0AIFvCF0Nk6CjO8h8NtN2NSx7bA5oSLJCxP-ieZYfIg1GxS0sdPyH6LODdukeyAxdIHTRoD0DrGw2x-K-2JQ.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on the history icon. The page will show the status update, the responder that processes the service request, and the time and date when the request was processed.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXcu_Fwd-9tcZTMzHWLuRmtvVNb3bMLKAX_1YmeYF-EXLXt89mUPavvWrLA4GSR-VqW0DSQfJyMq37yYGyW9gpsZKI6AKWt3isRdBzzfs8FFqviRNdANP9R_kwhWbeC-FuRRXsuJ9VoElMa9TtlCHezBgv0keyAxdIHTRoD0DrGw2x-K-2JQ.png\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Facilitybot allows Managers to create custom processing statuses for fault reporting and service requests. For example, Managers can configure processing statuses as [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","knowledgebase_cat":[44],"class_list":["post-4972","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-manager-web-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Custom Processing Status for Fault Report and Service Request - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/custom-processing-status-for-fault-report-and-service-request\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Custom Processing Status for Fault Report and Service Request - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"Facilitybot allows Managers to create custom processing statuses for fault reporting and service requests. 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