{"id":5046,"date":"2024-10-09T17:25:43","date_gmt":"2024-10-09T09:25:43","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=5046"},"modified":"2025-07-17T07:49:42","modified_gmt":"2025-07-16T23:49:42","slug":"configuring-fault-types-and-subtypes","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/configuring-fault-types-and-subtypes\/","title":{"rendered":"Configuring Fault Types and Subtypes"},"content":{"rendered":"\n<p>Fault Types are used to identify different types of faults that Requestors can report. Each Fault Report is linked to a Fault Type. Fault Types can be used to <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/workflows\/configuring-workflows\/\">set up automatic workflows<\/a> to assign Requests to Responders depending on the fault. They can also be used to break down and analyze <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/statistics\/statistics\/\">request data<\/a>.<\/p>\n\n\n\n<p>Each Fault Type can also have multiple Subtypes. Fault Sub-Types are useful to classify the fault in more detail.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"FacilityBot | Fault Sub-Types\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/i6cPCTaPcuk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How to create a new fault type and fault subtype<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log into FacilityBot.<\/li>\n\n\n\n<li>Open the \u201cSettings\u201d menu from the bottom left icons.<\/li>\n\n\n\n<li>Select <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/requests\/\">\u201cRequests<\/a>\u201d, then select the \u201c<a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/fault-types\/\">Fault Types<\/a>\u201d tab.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXc8Tc5bmvO5oAbeoPDk1TJjNcuceqycrNab7A_xP8-Ued6awUON2fEHcuSIgJ4LQp8MakbhkxkLpETRWHQsnVOY4Ps65sr3bNQUscCWohb5IGwFsBOpm323tQ7bJg78Zvf2AQxjZkFuwldKTkcQtVMBYWQkeypY4Xxg0fFvMxpG6VjJ1nuA.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select the \u201c+New\u201d button at the far right. A floating window appears to create a new Fault Type.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXdPhhdhr72_byXLe9FNimT2Wne4myekMQqUpsfkH4-zyQQeToPqIpdMqc2Jjs_Vilw9pSMzVE2eZxEy-cveJRTiuYlyvHHMspluHje67qPJB5uUUWxzStmBiY1gepclbUpDgC5WWo2Y3mvznjfj4Sz9L32QkeypY4Xxg0fFvMxpG6VjJ1nuA.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Give the Fault Type a name. Fault Type names cannot be repeated if one with the same name has already been created.<\/li>\n\n\n\n<li>Create a fault sub-types by clicking and typing in the \u201cFault Sub-Type Tags\u201d field. Press Enter or click again to finish each subtype and start a new one.<\/li>\n\n\n\n<li>Click \u201cSubmit\u201d at the bottom right of the floating window to finish creating the Fault Type and add it to the list in the main window.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXdQm6_JiPUL92baExv-AG0p-t3RDIGFLWfbBciZweAmhSgjVIrN9Wddlfecz6Xz7MLNBSs9m6j549YjTYSeJWSUT30ws25JkPJXf-uX-eox1h6x-HaES3XI15GM58L1_F6AGsneI2vNJYcISGIU1yev2yn1keypY4Xxg0fFvMxpG6VjJ1nuA.png\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How to modify or delete an existing fault type and subtype<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mouse over the Fault Type in the main window to reveal floating \u201cpencil\u201d and \u201cdustbin\u201d icons at its far right.<\/li>\n\n\n\n<li>Modify the Fault Type: Click the \u201cpencil\u201d icon to edit the Fault Type. Delete the Fault Type: Click the \u201cdustbin\u201d icon to delete the Fault Type.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXe1LWsstsMSf4bkx9LIcVljW3-g7tMI1peeR-CP6MVG2HL1Vul0FeqR9AnHFdKFS2j-OWIIPSNNav1p7CcJryj6waBR9cgWmCLJHhRfRIPleV4Z0_-f-H2rbuUGTe4qBoBNHukHQcGEfisjIKfOLoamIzAkeypY4Xxg0fFvMxpG6VjJ1nuA.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clicking the \u201cpencil\u201d icon will open a floating editing panel on the right.<\/li>\n\n\n\n<li>Modify the name of the Fault Type in the editing panel using the \u201cpencil\u201d icon to its right.<\/li>\n\n\n\n<li>Create sub-types by clicking and typing in the \u201cFault Sub-Type Tags\u201d field. Press Enter or click again to finish each subtype and start a new one.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXfYFYL3FW-UQwsFlq_UZz6dxyDLkOqoYDj3rp2naRS-zY9ztOUDkiOgcSLDS9REw1qYyngzDDUQ1YyoVejlEnDx3yUmingJcld6Bmjaw-7TCnHoKJ9ndogXfukkjnMpm0cc1y-Yb59gkIbi-dZedx-7yoc3keypY4Xxg0fFvMxpG6VjJ1nuA.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Delete sub-types using the \u201cx\u201d icon on each sub-type.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXcLmI_you_qbCBjU5AwWPMxIxBu7lqyoxrbtR-KrvujC3cQ9oUndxsCYuEATf8A73fQH4kbWxQxPzp8S88lKY694j1OiixxJodPJsYPOMiG1ogW9woeYZz13Rs8CVaR9DXRfmydmhZMaYgFPDqfz_BssYwwkeypY4Xxg0fFvMxpG6VjJ1nuA.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click \u201cUpdate\u201d at the bottom right of the editing panel to finish editing and go back to the main window.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXePxnrrSfndvLuXpYCE0z1MHTbvmc3f3eEoDFl4AsqHFS022RNWswO_YDTpfvk3htil04cJk0b470jUhGhJEjHfWiQqzvDnCLlVpXCOgu8FlVRaMEt9q0Lb5EqiQIWBSYUmC4KsQJcobfH_O1qf_NJDuTokeypY4Xxg0fFvMxpG6VjJ1nuA.png\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How to create a new fault report with fault subtypes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Managers can create a new fault report with the newly created fault report type and subtype. Go to \u201cFeatures\u201d \u2192 \u201cRequests.\u201d<\/li>\n\n\n\n<li>Click on \u201c+New Request.\u201d<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXcBm_CRsMIPpMYEwyb6jl1YVta4laGZcNOatcA56DL-QmszTQA-e6Syyu3XzTrcrsNg4ub1C794HUrigi6WYcz7AJ27ZiXgX_2ZbmrPaJf4nY4VPP1GmjUfkyHW1JAGG09-RIHlc8zb2X3z8gtsIAb1hR36keypY4Xxg0fFvMxpG6VjJ1nuA.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select Report Fault on the request type.<\/li>\n\n\n\n<li>Select the fault type from the dropdown. If there are fault sub-types available for the selected fault type, managers can also select the fault subtype.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXcuQIhMxzNL26IuYaNcSWaDY4e28is2efdAVC-1ZZFSpPWTQ2XJZxzviKq0NB-21xd8K6v88e5BtXLJ_lhkr6O5OICJr9DqB-sVRkAIpqDflc-5zHaa5MqKNto-gPjQxP3vpT5jd4gFjieGdBsAajnAI2gkeypY4Xxg0fFvMxpG6VjJ1nuA.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Populate the form as needed. Once done, click \u201cSubmit.\u201d<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXfkbhDr9ktKeI8kd6AzcxmGyaYxsYlakOKAPvFySXtM4ZZT46vaADQxjHOPBOYfk9tnWAW50hDYxETwChDoPgKDpRlVrZdihpCTcsyYBP_057qVsQeg3l-qLoCa3XbFNvqKskgOVSfZTuZoCxNM5sXaTUfQkeypY4Xxg0fFvMxpG6VjJ1nuA.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The fault type and subtype will appear on the fault report detail back on the main page.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/05\/AD_4nXfHZaCXvWMcVZOAKFS2XYVSWuF3BOakeieIuFJjUbVCkXf-LO3Bnb3OzrtTO399FQdpfo7SFxILn5av4_jZm0j0ZcCo2ukJzwuJkOSjwJXY_H6v6V7U8d3nEffpmd74C0DnGrgExlD-Frdpj8AnswmG1SyIkeypY4Xxg0fFvMxpG6VjJ1nuA.png\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Fault Types are used to identify different types of faults that Requestors can report. Each Fault Report is linked to a Fault [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","knowledgebase_cat":[44],"class_list":["post-5046","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-manager-web-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Configuring Fault Types and Subtypes - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/configuring-fault-types-and-subtypes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Configuring Fault Types and Subtypes - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"Fault Types are used to identify different types of faults that Requestors can report. 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