{"id":5280,"date":"2024-12-03T12:48:41","date_gmt":"2024-12-03T04:48:41","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=5280"},"modified":"2025-06-10T22:31:25","modified_gmt":"2025-06-10T14:31:25","slug":"showing-questions-on-service-request-forms-based-on-responses-to-other-questions","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/showing-questions-on-service-request-forms-based-on-responses-to-other-questions\/","title":{"rendered":"Showing questions on service request forms based on responses to other questions"},"content":{"rendered":"\n<p>Facilitybot allows facility admins and managers to configure service request logic so that hidden questions are revealed based on responses to other questions.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Service Request: Show questions on service request forms based on responses to other questions\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/s1M77Bhmve0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Creating a new service request type<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to the Facilitybot Web Portal.<\/li>\n\n\n\n<li>Go to \u2018Settings\u2019 \u2192 \u2018Requests.\u2019<\/li>\n\n\n\n<li>Click on \u2018Request Types\u2019 and then click \u2018+New\u2019 to create a new request type with logic.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXcIDJPA6lA5ARc94GMDImBaAMRxIgKpOECRXbxZySz2iGhB2FE0X3MQXCJykNgPfWiezU4VuZiceRNtHVzYMPHVNCVBpEALMpItXzgK0Iewg0_k8O1kPoUi_Fdf90FF5tLwtNSV-q4JZZTFe7GogNRgom7xkey8Qjths9BSrP7O4VxFf-fCeaW.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You will be redirected to a new page to create the service request form. Give the service request type a name.<\/li>\n\n\n\n<li>Add a field to be hidden that will be triggered based on the response to another question. You can select from the fields shown on the left. For this example, I will use a \u2018Short Answer\u2019 question.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXdVD7fgPR9WqNHae9T1y_bTu5eWzboNbVeku_Y1tCvMO63ZJ2_vsedpIR5-JuABml88jjPeWoU3jQK8FDOhHVtb0NOYuZbtQL1-9_aM9oXo8DXK_hrWv2mLAVjBi6rympm3doH6o4wfkdJNUlhC3nV-KrXekey8Qjths9BSrP7O4VxFf-fCeaW.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Give the new field a name and use the eye icon toggle to hide the question.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXeGprCc6YRBAXCuo9lTJkLEJWgqrFRlO7y4jh6Vz2rPrmXztRQALJtfOH6G7FI_SPRCWLvABRnT1kjDG7VrxfszKt23q-R64feUqxcHAUty3VITv9gG_6uOk-g8k-upvze-oymGSoVGIZE1Pb7KSPndGvpskey8Qjths9BSrP7O4VxFf-fCeaW.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The next step is to create trigger questions. The response to this question will unhide the previous question. For the trigger questions, you can only select from single choice, multiple choice, single choice dropdown, or multiple choice dropdown.&nbsp;<\/li>\n\n\n\n<li>In this example, I will select a single-choice question.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXeLkChN4V42xCkXlji0Eb1MgKvlhdYLclv3L8KyhxiOACY5KRe4ofQfqy14Yhs62wkSn1fCs-JwJy1Ik6z-vNM6JTTU7ftpqNGvZvErOMzq2tgRdfsr65H-DjgXAXe6K3iZKfD0bAYMP30kulNZq3Ilp6Dhkey8Qjths9BSrP7O4VxFf-fCeaW.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Give the question a name and populate the given options.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXciFIlD7cMtXaZg_FYjy9mHrmnmxxgNDtVnl9LKZ9O92a1SKqqA6GLvJB08hUW9xL2iWH85A8uOUFro8LpM1OYnd2j_rUzTJZFMo2uh5cytOBVcXjxIoa87aNYlS_1LmvTlvQfUlXLm99vvfw1aee4Z3HS_key8Qjths9BSrP7O4VxFf-fCeaW.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>I will also add a hidden \u2018Instruction Text\u2019 that will be triggered by the response to the multiple-choice question.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXdFrmkEgzW-VAuqOzTMJTAXwIzVNH1CV_xfQv31nq0LcYmK6dLNmly2JhH0egmu56iSNTN-YxBHGZcGVtLqC3fE0h6tskK30qlAke56K_YDrJTbYxptuWacbDUWb9Z1AEM74C6EMwzhU3epvLdkPohvuOgkey8Qjths9BSrP7O4VxFf-fCeaW.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can rearrange the order of input items by dragging and dropping them.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Configuring service request logic<\/h2>\n\n\n\n<p>Once the necessary questions have been created, the next step is to configure the service request logic.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on \u2018Logic\u2019 on the top left.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXd0qBeltNTsCm2TKrlmWbv5_OYpguDrh9P5QwpUMW6XG0Uo8jAtgCOAmmMBe7KFKmyBFg5uW-KntLX7hIIXO3tKrbu-qq8PgezIn2g8S-BMrRBoRC86lNI6O25wfrA8VM9-ZDB4GAPOCTvlveG_1K3irF4mkey8Qjths9BSrP7O4VxFf-fCeaW.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select \u2018New Logic.\u2019<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXfOgZaJWupb5riDLtj-JYT_U5YMuyt_QAp9UpFVuh9blHTyKqgtaIc2RxKOhS-JtDEmR4_JgjTWiMTV570g2q3CskJhIFQJLnmQCCwDArKxIVixdqKK8h3mi2-WhL2Mi0kfOoRRc7fve872ZqpcYMaF44Ekey8Qjths9BSrP7O4VxFf-fCeaW.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can select the trigger question. Once selected, you can choose the response that will unhide the other questions.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXckFnU0hXd6nYvdwSiRC6uKWxu_Xx2c7x_TE8U2Na8F5TyoRK35uMn1_wrYNADkBxAY8YeQCvtQCXPaADpbw1HrzswCGzNWwgqhO7EkbWcMgBUUWjWLRZlMVjchNu6e6i6L-diIH1hjdrRL_ALGPxEhlALVkey8Qjths9BSrP7O4VxFf-fCeaW.png\" alt=\"\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXd6jlnYDiywlPuMxSE2_8eBjp1NXKEatCCJStPFAkbsi3fRoO8keHAI4QcO-5IotVKk01laeKGEFCan-BOyo54GHiRMgLLiOU7G3fqNiBhKFsJ1CsMqGc-Z3knCiJ2a1cXKX6X_JXCL_CrunqvQEUaiX_ltkey8Qjths9BSrP7O4VxFf-fCeaW.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can then select the question that will be unhidden based on the response to the previous question. In this example, the \u201cType of Furniture\u201d question will only appear if \u201cSize of Furniture\u201d is \u201cLarge\u201d.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXd8bTw0r_tj-3x7S4OD4y0nuYTO3Sdsbit9YrNQX95h_fQZGkk2cCfCQKYSfIA37iXDVEGpuikQHXG-PpK4CBGWfcEV0dPPHG3b_54QUtdyrqBatPZd6_eVHtX6WrUXQO9cVpi2bRCD7sYrbAWHLcA5yUQkey8Qjths9BSrP7O4VxFf-fCeaW.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once configured, click \u2018Create\u2019 to save.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXd5PPCsgW9pRE3h5V24P2JZNg1OyZwFMuvlblETio2TCUnwYAin6TFc4TAtZlnuodLQ2sAKFxOeWY6QeAMrElwlQyRWLV8-OJfPXOFVxb3FcssNC3yquFYoXUvgtLOX-g9b4QKvcbxvfulV1QTdb-SQhIokey8Qjths9BSrP7O4VxFf-fCeaW.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can also configure another logic for multiple-choice questions. For multiple choice questions, you have 2 options: unhide the other question if (a) \u2018any of\u2019 OR (b) \u2018all of\u2019 the given options are selected.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXeKsPBQpyF5IzfHw8UfuqKwLZOUL7XEYDor0dRXU5Uuy37NhdQfnKLxgOnl_gtSzFqBBCoxxX2_1nnG_tWVhcde9ruaqEUJT294vEy59cVXJwgXnPwi7mxLn4_kKyrQyq21fiBDwWPT-QXoGMUzuM7LJaAkey8Qjths9BSrP7O4VxFf-fCeaW.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can then select the response\/s that will trigger the other question or instruction.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXeGgf0EuOm1dfc7fSJ7Nv8LwDpm4fnSwvkaS3lKRw_XFx59Wkz81GiC-HuvZvIEel_4l3TTzlZkJU8q-M4ENj3CdQpz6KHZCpsc_XdKY2pkZMfMw0G6HdqLNSNSsrKEi98K6V1BW6bq3B6od3r8yFhOR-8key8Qjths9BSrP7O4VxFf-fCeaW.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once selected, you can choose which question will be unhidden based on the response.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXdZBXEUOcjMO8rr_d0pYP6dmEyPq_ytaJx5BI-hna8gKIHV5q926xA5RWjTI_3Cq2PKLgJdwy1pTzvJ0ZcJtYSoM8h04VUJrcKMF-YZE_9ZLB4_H7GX9RdBT5sGCGWKnOGCIlxqemxRAbMa4MRSu0zmRDEkey8Qjths9BSrP7O4VxFf-fCeaW.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For this example, if any of the options \u201c25kg-50kg\u201d and \u201c50kg+\u201d are selected then the instruction text will be shown.<\/li>\n\n\n\n<li>Once the logic has been configured, click \u2018Create\u2019 to save the changes.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXfIBwVYycrNN6ii4bVtPN2RcEFJOooLaRgAStoMZlvwkSRvGrxVA0GG0-tz4nMLT2xXJDgfyb2kJdcjo3SZZXUrMgTQI6R9V_JNu60NKk9rPWA8EWoFoTmyfEl0f91NblbCvte8QgxLUIDhtLLBoCNK7Xkkey8Qjths9BSrP7O4VxFf-fCeaW.png\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Creating service requests with logic<\/h2>\n\n\n\n<p>Requestors can create service requests with logic using the preferred messaging channel.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to the preferred messaging channel and follow the bot instructions to create the service request.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXfBjkPQtAAhTK4txwQyL1Z7xNq11-ifdqO7jUt6uVorbYUCsEDI5M9eqSDm38XKitDb0eNvUj31gAUSr2ECbrNcEqpE8cLfbferTIpN0gJs-OQ6v22sGgeFAursLH1gXC9cBvc1GRmbXqTU1lN23gPzmDKhkey8Qjths9BSrP7O4VxFf-fCeaW.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select the request type from the dropdown.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXfSdZHu4uv442T_kVxOrWffSCXNrRkE6nChbyJ3frHHugKpwrI9UzWZE9IfV-PLsEsNeRKmARFY4GwZH5yff9Bfy2IDK3YJW4_FQVdnzWyWBJUIor-MxIgjX39NuO4NLPr30TY3DHRVEAzTisI8qK80WlYukey8Qjths9BSrP7O4VxFf-fCeaW.png\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Based on the logic statements configured earlier, the hidden questions will be shown.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXdQxX5ViO0kSfhPpA-b1EYRgwEqnrKa2kPFA25EzrVJgydW909bj6bCE9lKpQl_KBFFpwMf_gZydrg5clBNos2M795sCSwhWSJeoDtP9z8dMNZJU6mGf62LKlebYjZLzXzqFuH36bQ6ghL63Rg7wtn28acqkey8Qjths9BSrP7O4VxFf-fCeaW.png\" alt=\"\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/06\/AD_4nXev5EFyq7ZEZFlHEqGLgTfmq-zFRD6X2lACANzb1RUCGot872JqeDi5wCBDxXEJzED2wgpBAHqOBIrb5Ow5aJfjdf-bLFwpGmh9qDH-kKXoafzLXBLtXnblLiga1q_4-a9nw5hyUKwHFBQ-AmQHkey8Qjths9BSrP7O4VxFf-fCeaW.png\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Facilitybot allows facility admins and managers to configure service request logic so that hidden questions are revealed based on responses to other [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","knowledgebase_cat":[44],"class_list":["post-5280","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-manager-web-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - 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