{"id":5526,"date":"2025-03-21T09:10:51","date_gmt":"2025-03-21T01:10:51","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=5526"},"modified":"2025-07-09T22:09:59","modified_gmt":"2025-07-09T14:09:59","slug":"round-robin-request-assignment","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/round-robin-request-assignment\/","title":{"rendered":"Round Robin Request Assignment"},"content":{"rendered":"\n<p>FacilityBot offers a <strong>Round Robin Request Assignment<\/strong> feature to evenly distribute <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/requests\/\">requests<\/a> among accounts within a <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/account-tags\/\">tagged group<\/a>. This ensures fair workload distribution and prevents any single account from being overloaded.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"FacilityBot | Round Robin Request Assignment\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/kdGHTR7uOvk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How It Works<\/strong><\/h2>\n\n\n\n<p>When enabled, FacilityBot automatically assigns requests to individual accounts within an <a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/account-tags\/\"><strong>Account Tag<\/strong> <\/a>in a rotating manner. This feature applies to both <strong><a href=\"https:\/\/facilitybot.co\/features\/fault-reporting\">Fault Reporting<\/a><\/strong> and <strong><a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/custom-requests\/\">Custom Request Types<\/a>.<\/strong> Users can track assignment history to verify that requests are being evenly distributed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Enabling Round Robin Assignment<\/strong><\/h2>\n\n\n\n<p>To enable this feature:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Log in<\/strong> to the FacilityBot Web Portal.<\/li>\n\n\n\n<li>Navigate to <strong>\u201cSettings\u201d \u2192 \u201cRequest\u201d \u2192 \u201cFault Reporting\u201d \/ \u201cCustom Request Type.\u201d<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"995\" height=\"467\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-31.png\" alt=\"\" class=\"wp-image-5527\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-31.png 995w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-31-300x141.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-31-768x360.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-31-230x108.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-31-350x164.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-31-480x225.png 480w\" sizes=\"auto, (max-width: 995px) 100vw, 995px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Toggle on <strong>\u201cWhen Requests are assigned to Account Tags, use Round Robin to rotate assignment to individual Accounts.\u201d<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"996\" height=\"468\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-32.png\" alt=\"\" class=\"wp-image-5528\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-32.png 996w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-32-300x141.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-32-768x361.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-32-230x108.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-32-350x164.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-32-480x226.png 480w\" sizes=\"auto, (max-width: 996px) 100vw, 996px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Assigning Requests<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>When creating or managing requests, assign them to an <strong>Account Tag. <\/strong><a href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/account-tags\/\">Account Tags<\/a> are used to group accounts<strong>. <\/strong>Go to <strong>\u201cFeatures\u201d \u2192 \u201cRequest\u201d<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"996\" height=\"467\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-33.png\" alt=\"\" class=\"wp-image-5529\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-33.png 996w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-33-300x141.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-33-768x360.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-33-230x108.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-33-350x164.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-33-480x225.png 480w\" sizes=\"auto, (max-width: 996px) 100vw, 996px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select the request ticket you want to configure, scroll down and click the <strong>&#8220;Assigned To&#8221;<\/strong> box.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"997\" height=\"469\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-34.png\" alt=\"\" class=\"wp-image-5530\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-34.png 997w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-34-300x141.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-34-768x361.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-34-230x108.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-34-350x165.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-34-480x226.png 480w\" sizes=\"auto, (max-width: 997px) 100vw, 997px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To verify assignments, navigate to <strong>\u201cFeatures\u201d \u2192 \u201cRequest\u201d<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"999\" height=\"468\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-35.png\" alt=\"\" class=\"wp-image-5531\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-35.png 999w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-35-300x141.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-35-768x360.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-35-230x108.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-35-350x164.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-35-480x225.png 480w\" sizes=\"auto, (max-width: 999px) 100vw, 999px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select the request ticket you want to review and click the <strong>clock icon<\/strong> to view its history.<\/li>\n\n\n\n<li>Assign multiple tickets using the same account tag. The history log will display how request assignments are rotated among the tagged accounts.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"998\" height=\"468\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-36.png\" alt=\"\" class=\"wp-image-5532\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-36.png 998w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-36-300x141.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-36-768x360.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-36-230x108.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-36-350x164.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-36-480x225.png 480w\" sizes=\"auto, (max-width: 998px) 100vw, 998px\" \/><\/figure>\n\n\n\n<p>By enabling Round Robin Request Assignment, users can ensure a balanced distribution of tasks, improving efficiency and accountability within their teams.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FacilityBot offers a Round Robin Request Assignment feature to evenly distribute requests among accounts within a tagged group. This ensures fair workload [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","knowledgebase_cat":[44],"class_list":["post-5526","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-manager-web-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Round Robin Request Assignment - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/round-robin-request-assignment\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Round Robin Request Assignment - FacilityBot - Facilities Management Software\" \/>\n<meta property=\"og:description\" content=\"FacilityBot offers a Round Robin Request Assignment feature to evenly distribute requests among accounts within a tagged group. This ensures fair workload [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/round-robin-request-assignment\/\" \/>\n<meta property=\"og:site_name\" content=\"FacilityBot - Facilities Management Software\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-09T14:09:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-31.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/round-robin-request-assignment\/\",\"url\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/round-robin-request-assignment\/\",\"name\":\"Round Robin Request Assignment - FacilityBot - Facilities Management Software\",\"isPartOf\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#website\"},\"datePublished\":\"2025-03-21T01:10:51+00:00\",\"dateModified\":\"2025-07-09T14:09:59+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/round-robin-request-assignment\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/round-robin-request-assignment\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/round-robin-request-assignment\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.facilitybot.co\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Round Robin Request Assignment\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#website\",\"url\":\"https:\/\/blog.facilitybot.co\/blog\/\",\"name\":\"FacilityBot - Facilities Management Software\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.facilitybot.co\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#organization\",\"name\":\"FacilityBot - Facilities Management Software\",\"url\":\"https:\/\/blog.facilitybot.co\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png\",\"contentUrl\":\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png\",\"width\":150,\"height\":38,\"caption\":\"FacilityBot - Facilities Management Software\"},\"image\":{\"@id\":\"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/sg.linkedin.com\/company\/facilitybot\",\"https:\/\/www.youtube.com\/channel\/UCFykie6GjYNh4fxv2PIv8mA\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Round Robin Request Assignment - FacilityBot - Facilities Management Software","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/round-robin-request-assignment\/","og_locale":"en_US","og_type":"article","og_title":"Round Robin Request Assignment - FacilityBot - Facilities Management Software","og_description":"FacilityBot offers a Round Robin Request Assignment feature to evenly distribute requests among accounts within a tagged group. This ensures fair workload [&hellip;]","og_url":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/round-robin-request-assignment\/","og_site_name":"FacilityBot - Facilities Management Software","article_modified_time":"2025-07-09T14:09:59+00:00","og_image":[{"url":"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/image-31.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/round-robin-request-assignment\/","url":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/round-robin-request-assignment\/","name":"Round Robin Request Assignment - FacilityBot - Facilities Management Software","isPartOf":{"@id":"https:\/\/blog.facilitybot.co\/blog\/#website"},"datePublished":"2025-03-21T01:10:51+00:00","dateModified":"2025-07-09T14:09:59+00:00","breadcrumb":{"@id":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/round-robin-request-assignment\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/round-robin-request-assignment\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/round-robin-request-assignment\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.facilitybot.co\/blog\/"},{"@type":"ListItem","position":2,"name":"Round Robin Request Assignment"}]},{"@type":"WebSite","@id":"https:\/\/blog.facilitybot.co\/blog\/#website","url":"https:\/\/blog.facilitybot.co\/blog\/","name":"FacilityBot - Facilities Management Software","description":"","publisher":{"@id":"https:\/\/blog.facilitybot.co\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.facilitybot.co\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/blog.facilitybot.co\/blog\/#organization","name":"FacilityBot - Facilities Management Software","url":"https:\/\/blog.facilitybot.co\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png","contentUrl":"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2025\/03\/fb_logo.png","width":150,"height":38,"caption":"FacilityBot - Facilities Management Software"},"image":{"@id":"https:\/\/blog.facilitybot.co\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/sg.linkedin.com\/company\/facilitybot","https:\/\/www.youtube.com\/channel\/UCFykie6GjYNh4fxv2PIv8mA"]}]}},"_links":{"self":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase\/5526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/comments?post=5526"}],"version-history":[{"count":3,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase\/5526\/revisions"}],"predecessor-version":[{"id":7340,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase\/5526\/revisions\/7340"}],"wp:attachment":[{"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/media?parent=5526"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/blog.facilitybot.co\/blog\/wp-json\/wp\/v2\/knowledgebase_cat?post=5526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}