{"id":9408,"date":"2026-05-18T08:34:50","date_gmt":"2026-05-18T00:34:50","guid":{"rendered":"https:\/\/blog.facilitybot.co\/blog\/?post_type=knowledgebase&#038;p=9408"},"modified":"2026-05-18T08:34:51","modified_gmt":"2026-05-18T00:34:51","slug":"ai-knowledge-feature","status":"publish","type":"knowledgebase","link":"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/ai-knowledge-feature\/","title":{"rendered":"AI Knowledge Feature"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Introduction<\/strong><\/h2>\n\n\n\n<p>FacilityBot now includes the <strong>AI Knowledge Feature<\/strong>, an intelligent AI-powered document question-and-answer system that allows users to upload technical manuals, SOPs, policies, and operational documents, then instantly retrieve answers using natural language queries. This feature helps facility managers, technicians, and operations teams quickly locate important information without manually searching through lengthy PDFs.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"AI Knowledge\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/JSszNhRu0SI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Accessing AI Knowledge<\/strong><\/h1>\n\n\n\n<p>To access the AI Knowledge Feature:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to the FacilityBot Web Portal.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"471\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-21-1024x471.png\" alt=\"\" class=\"wp-image-9410\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-21-1024x471.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-21-300x138.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-21-768x353.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-21-1000x460.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-21-230x106.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-21-350x161.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-21-480x221.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-21.png 1362w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Navigate to <strong>AI Knowledge<\/strong> from the left sidebar menu.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"471\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-22-1024x471.png\" alt=\"\" class=\"wp-image-9409\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-22-1024x471.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-22-300x138.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-22-768x354.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-22-1000x460.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-22-230x106.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-22-350x161.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-22-480x221.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-22.png 1362w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The page will open with:\n<ul class=\"wp-block-list\">\n<li>Chats Panel (Left)<\/li>\n\n\n\n<li>Chat Interface (Center)<\/li>\n\n\n\n<li>Documents Panel (Right)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"478\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-23-1024x478.png\" alt=\"\" class=\"wp-image-9411\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-23-1024x478.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-23-300x140.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-23-768x359.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-23-1000x467.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-23-230x107.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-23-350x163.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-23-480x224.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-23.png 1362w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>How It Works<\/strong><\/h1>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Uploading Documents<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open the <strong>Documents Panel<\/strong>. Click the orange <strong>&#8220;+&#8221;<\/strong> button.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"471\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-24-1024x471.png\" alt=\"\" class=\"wp-image-9412\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-24-1024x471.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-24-300x138.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-24-768x354.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-24-1000x460.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-24-230x106.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-24-350x161.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-24-480x221.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-24.png 1362w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select a PDF file from your computer. Name the document and select the document type. Then click upload.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"472\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-25-1024x472.png\" alt=\"\" class=\"wp-image-9413\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-25-1024x472.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-25-300x138.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-25-768x354.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-25-1000x461.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-25-230x106.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-25-350x161.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-25-480x221.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-25.png 1362w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The system automatically begins parsing and indexing the document.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"471\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-26-1024x471.png\" alt=\"\" class=\"wp-image-9414\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-26-1024x471.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-26-300x138.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-26-768x354.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-26-1000x460.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-26-230x106.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-26-350x161.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-26-480x221.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-26.png 1362w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Waiting for Parsing<\/strong><\/h2>\n\n\n\n<p>After upload:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Documents marked with \u2705 are fully ready for AI queries.<\/li>\n\n\n\n<li>Documents marked as \ud83d\udd04 <strong>PARSING&#8230;<\/strong> are still being processed.<\/li>\n<\/ul>\n\n\n\n<p>Large manuals may require additional processing time.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"471\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-27-1024x471.png\" alt=\"\" class=\"wp-image-9415\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-27-1024x471.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-27-300x138.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-27-768x353.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-27-1000x460.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-27-230x106.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-27-350x161.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-27-480x221.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-27.png 1362w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Starting a Chat<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open the <strong>Chats Panel<\/strong>. Click the orange <strong>&#8220;+&#8221;<\/strong> button to create a new chat session.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"473\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-28-1024x473.png\" alt=\"\" class=\"wp-image-9416\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-28-1024x473.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-28-300x138.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-28-768x354.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-28-1000x461.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-28-230x106.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-28-350x162.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-28-480x222.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-28.png 1363w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Asking Questions<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Type your question into the <strong>Ask a question&#8230;<\/strong> field.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"472\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-29-1024x472.png\" alt=\"\" class=\"wp-image-9417\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-29-1024x472.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-29-300x138.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-29-768x354.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-29-1000x461.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-29-230x106.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-29-350x161.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-29-480x221.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-29.png 1363w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Press <strong>Enter<\/strong> or click the \u27a4 send button.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"472\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-30-1024x472.png\" alt=\"\" class=\"wp-image-9418\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-30-1024x472.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-30-300x138.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-30-768x354.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-30-1000x461.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-30-230x106.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-30-350x161.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-30-480x221.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-30.png 1363w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The AI scans all processed documents and generates a response.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"471\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-31-1024x471.png\" alt=\"\" class=\"wp-image-9419\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-31-1024x471.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-31-300x138.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-31-768x354.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-31-1000x460.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-31-230x106.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-31-350x161.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-31-480x221.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-31.png 1362w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Reviewing Responses<\/strong><\/h2>\n\n\n\n<p>Users may:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read summarized or extracted answer<\/li>\n\n\n\n<li>Ask follow-up questions<\/li>\n\n\n\n<li>Rate answers using \ud83d\udc4d or \ud83d\udc4e feedback buttons<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"472\" src=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-32-1024x472.png\" alt=\"\" class=\"wp-image-9420\" srcset=\"https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-32-1024x472.png 1024w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-32-300x138.png 300w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-32-768x354.png 768w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-32-1000x461.png 1000w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-32-230x106.png 230w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-32-350x161.png 350w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-32-480x221.png 480w, https:\/\/blog.facilitybot.co\/wp-content\/uploads\/2026\/05\/image-32.png 1363w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>The AI Knowledge Feature helps facility operations teams quickly retrieve important information from uploaded manuals, SOPs, policies, and technical documents without manually searching through large PDFs. Common use cases include locating maintenance procedures, reviewing emergency response SOPs, retrieving compliance and policy details, troubleshooting equipment faults, and assisting technicians during maintenance activities. By centralizing operational knowledge into an AI-powered searchable platform, FacilityBot improves response times, enhances technician efficiency, and supports faster decision-making across facility operations.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction FacilityBot now includes the AI Knowledge Feature, an intelligent AI-powered document question-and-answer system that allows users to upload technical manuals, SOPs, [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","knowledgebase_cat":[44],"class_list":["post-9408","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-manager-web-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI Knowledge Feature - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/knowledge-base\/manager-web-portal\/ai-knowledge-feature\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI Knowledge Feature - 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