{"id":1976,"date":"2021-11-03T10:07:19","date_gmt":"2021-11-03T10:07:19","guid":{"rendered":"https:\/\/blog.facilitybot.co\/?p=1976"},"modified":"2021-11-03T18:07:19","modified_gmt":"2021-11-03T10:07:19","slug":"agency-for-integrated-care-facilitybot","status":"publish","type":"post","link":"https:\/\/blog.facilitybot.co\/blog\/agency-for-integrated-care-facilitybot\/","title":{"rendered":"Agency for Integrated Care"},"content":{"rendered":"\n

As a single agency set up by Singapore\u2019s Ministry of Health to oversee, coordinate, and facilitate the delivery of aged care services, the \u2018Agency for Integrated Care\u2019 (AIC) employs over 1200 employees across their buildings.<\/p>\n\n\n\n

As you can imagine, their facilities management team would need to deal with many disparate facilities management requirements.<\/p>\n\n\n\n

FacilityBot serves their needs with a single solution. Well, don\u2019t take our word for it. Let\u2019s see what AIC has to say about us.<\/p>\n\n\n\n

\u201cThe system has more than 200 users and has resolved more than 300 faults within the first 6 months we used FacilityBot.\u201d<\/em><\/strong><\/p>\n\n\n\n

With so many users in AIC, it naturally translates to a substantial number of fault reports each day, leading to coordination issues between the different parties involved; from users and facilities managers to contractors.<\/p>\n\n\n\n

AIC was looking for a solution where users can simply message their fault reports <\/a>through Facebook Workplace. Their employees were already using Facebook Workplace for day-to-day communication and a system integrated with Facebook Workplace would provide the most seamless experience for their employees.<\/p>\n\n\n\n

FacilityBot is a Facebook Workplace partner<\/a> which could deliver such an experience.<\/p>\n\n\n\n

\u201cContrary to many fault reporting systems, the initial implementation was straightforward, the system could be applied in different aspects of facilities management and it was all available at a friendly price.\u201d<\/em><\/strong><\/p>\n\n\n\n

AIC also appreciated FacilityBot\u2019s ease of implementation<\/a> and is available at a \u201cfriendly\u201d price.<\/a> By being feature-rich, easy to implement, and reasonably priced, FacilityBot allowed AIC to kick start their journey of introducing disruptive technology into their Facilities Management processes, which had always been on their minds.<\/p>\n\n\n\n

\u201cFor us, we could decommission the existing fault reporting system which was not frequently used. This was also one of the first few \u2018disruptive\u2019 technology that the organisation adopted. Also, the use of digital\/technology means to resolve our problems was definitely aligned with our strategic goals.\u201d<\/em><\/strong><\/p>\n\n\n\n

And AIC has not looked back. As FacilityBot added new features (without additional costs), AIC was able to utilize those relevant features to further automate its Facilities Management processes.<\/p>\n\n\n\n

\u201cThe FacilityBot team has been very keen to improve the system. There are always features added onto FacilityBot from time to time, very relevant to what we do.\u201d<\/em><\/strong><\/p>\n\n\n\n

Adding new features is part and parcel of the customer-centric approach of FacilityBot\u2019s team. Of course, the customer success team also addresses day-to-day questions and issues.<\/p>\n\n\n\n

\u201cThe team has been prompt in resolving the issues or any bugs that we encounter while using FacilityBot.\u201d<\/em><\/strong><\/p>\n\n\n\n

Given AIC\u2019s positive experience in using and FacilityBot, they would recommend it to others, particularly for those interested in a messaging-first Chatbot approach for Facilities Management processes.<\/p>\n\n\n\n

\u201cIf they would like to introduce technology such as AI or Chatbots to their Workplace and they would like to start somewhere, FacilityBot is a good platform to start.\u201d<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

As a single agency set up by Singapore\u2019s Ministry of Health to oversee, coordinate, and facilitate the delivery of aged care services, […]<\/p>\n","protected":false},"author":2,"featured_media":1979,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45],"tags":[],"class_list":["post-1976","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"yoast_head":"\nAgency for Integrated Care - FacilityBot - Facilities Management Software<\/title>\n<meta name=\"description\" content=\"Discover how FacilityBot serves the needs of Agency for Integrated Care (AIC) with a single solution.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.facilitybot.co\/blog\/agency-for-integrated-care-facilitybot\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Agency for Integrated Care - 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