DATA PROTECTION NOTICE FOR CUSTOMERS
Facilitybot Pte. Ltd.
Last Updated: March 2026
Applicable under Singapore PDPA and EU/EEA GDPR
| About this Revision: This Notice has been updated from the original PDPA-only version to also reflect obligations under the EU General Data Protection Regulation (GDPR) for customers located in the European Union or European Economic Area. |
This Data Protection Notice (“Notice” ) sets out the basis by which Facilitybot Pte. Ltd. (“we“, “us“, or “our“) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA“) and, where applicable, the EU General Data Protection Regulation (“GDPR“). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
PERSONAL DATA
1. As used in this Notice:
“customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and
“personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, messaging platform ID, and geolocation.
3. Other terms used in this Notice shall have the meanings given to them in the PDPA or GDPR (where the context so permits).
COLLECTION, USE, AND DISCLOSURE OF PERSONAL DATA
4. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorized by you to disclose your personal data to us (your “authorized representative”) after (i) you (or your authorized representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorized representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA, GDPR, or other applicable laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose that has not been notified to you (except where permitted or authorised by law).
5. We may collect and use your personal data for any or all of the following purposes:
- performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
- responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
- any other purposes for which you have provided the information;
- transmitting to any unaffiliated third parties including our third-party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
- any other incidental business purposes related to or in connection with the above.
6. We may disclose your personal data where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you.
7. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).
WITHDRAWING YOUR CONSENT
8. The consent that you provide for the collection, use, and disclosure of your personal data will remain valid until such time it is withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using, and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
9. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
10. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in Clause 8.
11. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use, and disclosure without consent is permitted or required under applicable laws.
ACCESS TO AND CORRECTION OF PERSONAL DATA
12. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit using our Data Subject Request Form.
13. Please note that a reasonable fee may be charged for an access request under the PDPA. For customers located in the EU/EEA, access requests will be provided free of charge in accordance with GDPR. If a fee applies to you, we will inform you of the fee before processing your request.
14. We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) calendar days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under applicable laws).
PROTECTION OF PERSONAL DATA
15. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks, we have introduced appropriate administrative, physical, and technical measures such as encryption and access controls.
16. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
ACCURACY OF PERSONAL DATA
17. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete, and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.
RETENTION OF PERSONAL DATA
18. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
19. We will cease to retain your personal data or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
TRANSFERS OF PERSONAL DATA OUTSIDE SINGAPORE / EEA
20. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
For transfers involving personal data of EU/EEA residents, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or applicable adequacy decisions, to ensure your personal data is protected to GDPR standards when transferred outside the EEA.
A full list of our current Sub-Processors is available at Sub-Processor List.
REQUEST FOR DELETION OF PERSONAL DATA (RIGHT TO ERASURE)
21. You have the right to erasure, also known as the “right to be forgotten”. This right enables you to request the deletion or removal of personal data where there is no compelling reason for its continued processing. To request deletion of your personal data, please send an email to sales@facilitybot.co.
We will process erasure requests within 30 calendar days unless a legal exception applies (e.g., compliance with a legal obligation, or establishment or defence of legal claims). We will inform you of any applicable exceptions when responding to your request.
COOKIES AND TRACKING TECHNOLOGIES
22. Our website (facilitybot.co) and blog (blog.facilitybot.co) use cookies and similar tracking technologies. A cookie is a small text file placed on your device when you visit our site.
We use the following categories of cookies:
Strictly Necessary Cookies — These are essential for the website to function and cannot be switched off. They include session management and security cookies (e.g. reCAPTCHA). No consent is required for these.
Functional Cookies — These enable enhanced features such as live chat (Tawk.to). Disabling them may affect your experience.
Analytics & Marketing Cookies — These track how visitors use our site and enable personalised advertising (e.g. Facebook Pixel / Meta). These cookies are only set with your prior consent.
You can manage your cookie preferences at any time by clicking the “Cookie Settings” link in the footer of our website. You may also control cookies through your browser settings, though this may affect site functionality.
For more information on the specific cookies we use, please contact sales@facilitybot.co.
ADDITIONAL RIGHTS FOR EU/EEA RESIDENTS (GDPR)
23. If you are located in the European Union or European Economic Area, the following additional rights and provisions apply to you under the General Data Protection Regulation (“GDPR”).
a. Legal Basis for Processing
We process your personal data on one or more of the following legal bases:
- Contractual Necessity — to perform our obligations under the agreement with you or your organisation (e.g., providing access to the FacilityBot platform and related services).
- Legitimate Interests — for security logging, fraud prevention, analytics, and product improvement, where these interests are not overridden by your data protection rights and freedoms.
- Consent — for optional marketing communications and non-essential tracking. You may withdraw consent at any time without affecting the lawfulness of prior processing.
- Legal Obligation — where processing is required to comply with a legal or regulatory obligation applicable to us.
b. Right to Data Portability
You have the right to receive a copy of personal data you have provided to us in a structured, commonly used, and machine-readable format (e.g., CSV or JSON). You also have the right to transmit that data to another controller where technically feasible, where the processing is based on consent or contractual necessity and carried out by automated means. To submit a data portability request, please contact our Data Protection Officer at sales@facilitybot.co.
c. Right to Object
You have the right to object at any time to the processing of your personal data where that processing is based on our legitimate interests. Upon receiving your objection, we will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims.
d. Right to Restrict Processing
You may request that we restrict the processing of your personal data in certain circumstances, including: (i) while the accuracy of your personal data is being verified following a dispute; (ii) where processing is unlawful but you prefer restriction over erasure; (iii) where we no longer need the data but you require it for legal claims; or (iv) where you have objected to processing pending verification of our legitimate grounds.
e. Right to Lodge a Complaint
If you believe we have not handled your personal data in accordance with the GDPR, you have the right to lodge a complaint with the supervisory authority in your EU/EEA member state (e.g., your national Data Protection Authority). We would, however, appreciate the opportunity to address your concerns directly before you approach the supervisory authority — please contact our Data Protection Officer in the first instance.
f. International Data Transfers from the EEA
Where we transfer your personal data outside the European Economic Area, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, binding corporate rules, or an adequacy decision issued by the European Commission confirming the destination country provides an adequate level of data protection.
g. Response Timeframes Under GDPR
For EU/EEA residents, we will respond to all data subject requests (access, erasure, portability, objection, restriction) within 30 calendar days of receipt. Where a request is complex or numerous, we may extend this period by a further two months. We will notify you within the initial 30-day period if an extension is required, together with the reasons for the delay.
h. No Automated Decision-Making
We do not make decisions about you based solely on automated processing, including profiling, that produce legal or similarly significant effects on you, without human involvement. If this practice changes, we will update this Notice and provide you with appropriate rights of redress.
DATA PROTECTION OFFICER
24. You may contact our Data Protection Officer if you have any inquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
Email Address: sales@facilitybot.co
EFFECT OF NOTICE AND CHANGES TO NOTICE
25. This Notice applies in conjunction with any other notices, contractual clauses, and consent clauses that apply in relation to the collection, use, and disclosure of your personal data by us.
26. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgment and acceptance of such changes.
