Company: Primech A&P Pte. Ltd.
Industry: Commercial Cleaning
Interviewee: Jessalyn Ong, Admin Assistant (Operations)
Primech A&P operates in the commercial cleaning industry, where timely response, accurate tracking, and operational coordination are critical to maintaining service standards across multiple sites.
The Challenge: Slow Response Times & System Limitations
Before implementing FacilityBot, Primech A&P relied on a workforce management system. However, operational inefficiencies began affecting day-to-day service performance.
“Slow response times, system glitches, app issues.”
In a commercial cleaning environment where responsiveness and visibility are critical, these limitations made it difficult to maintain operational consistency across sites.
The Goal: Move Toward Utilization-Based & Data-Driven FM
Primech A&P wanted more than just a ticketing system. They needed:
- Real-time visibility across cleaning operations
- Utilization-based facility management
- Consolidated reporting in one platform
- Performance tracking to support outcome-based contracting
- The ability to integrate IoT sensors and cleaning robots
The Solution: A Fully Integrated Operations Ecosystem with FacilityBot
1. IoT Sensor Integrations for Utilization-Based FM
To support data-driven cleaning deployment, FacilityBot integrated:
- 455 people counters
- 10 ammonia detectors
- 41 soap dispensers
- 64 toilet roll dispensers
This enabled cleaning to be triggered based on real usage patterns instead of static schedules.
To support multiple vendors, new sensor decoders – including Sigfox integration capability – were added, allowing seamless integration of sensors from different manufacturers.
The result: smarter manpower allocation and utilization-based facility management.
2. Cleaning Robot Integrations into a Single Dashboard
Primech A&P deploys robots from:
FacilityBot integrated these cleaning robots so that mission completion rates and performance data could be presented in a single dashboard.
Instead of checking multiple vendor platforms, the operations team now has unified visibility across robotic and manual cleaning performance.
3. Custom Dashboards & Analytics Built to Client Requirements
Primech A&P required data to be presented in very specific formats for internal tracking and stakeholder reporting.
Using FacilityBot’s Analytics platform:
- Custom dashboards were built
- Tailored analytics charts were configured
- Operational KPIs were structured according to their reporting needs
This gave management real-time insights without relying on manual data consolidation.
4. Centralized Reports Repository
The client needed all reports collated within a single platform.
To support this requirement:
- A dedicated Reports repository module was created
- The Reports feature was enhanced to allow structured document uploads
- Cleaning-related documentation could now be centrally managed
This eliminated scattered reporting across systems.
5. Advanced Checklist Types & Performance Scoring
To support complex cleaning workflows, new checklist structures were introduced:
- Periodic Task Checklists
- Quality Inspection Checklists
These were designed to support various cleaning activities across sites.
Additionally:
- Checklists with scoring mechanisms were implemented
- Performance tracking was aligned with outcome-based contracting models
As Jessalyn shared:
“The ability to customize, sort and link the checklists.”
This flexibility allowed the team to adapt workflows according to operational realities – not software limitations.
6. Smarter Notifications & Workflow Routing
FacilityBot also improved accountability across teams.
“Various types of notifications to alert different groups of users/user roles.”
This ensured that the right stakeholders were notified immediately — reducing delays and improving communication.
The Results: Proven Scale, Speed & Operational Intelligence
Since implementing FacilityBot, Primech A&P has achieved measurable operational impact at scale:
- Over 100,000 requests handled
- More than 40,000 checklists digitized
- Faster response times
- Better issue tracking
- Improved communication
- Enhanced feature capabilities tailored to their needs
“Faster response times, better tracking, improved communication.”
Beyond operational improvements, Primech A&P now operates with:
- Utilization-based cleaning powered by IoT
- Unified robot performance monitoring
- Centralized reporting
- Outcome-based performance tracking
- Custom-built analytics dashboards
Conclusion
For commercial cleaning operations like Primech A&P, efficiency isn’t just about manpower — it’s about intelligence.
By integrating IoT sensors, robotic data, customizable checklists, performance scoring, and analytics into a single ecosystem, FacilityBot helped transform Primech A&P’s operations into a smarter, data-driven cleaning model.
