What Is Facility Maintenance?

Facility maintenance is a strategy to increase the usability of a building through the frequent performance of routine overhaul of assets, equipment, machines and other areas within and around the building.

Facilities Management Roles

Generally, there are 2 roles in facility management departments: the facility manager and facilities management technicians.

Facility managers are responsible for ensuring that the building is clean and safe for use. They make sure that the facilities are available for their designed purpose. Some tasks of facility managers may include drafting cleaning schedules for the cleaners, ensuring fire safety systems are functioning well, setting maintenance schedules for equipment and assets as well as distributing tasks to respective technicians. In organizing and streamlining workflow, a facility may use maintenance management software such as a CMMS.

Maintenance technicians are responsible for implementing preventive maintenance on assets that require it. For example, they undertake repairs on HVAC systems. To perform such roles, many technicians have HVAC certification.

Examples of Facility Maintenance

Facility management activities include keeping spaces, infrastructure, and structures in optimal operating conditions and avoiding unanticipated failure and breakdown. Such activities may include replacement of equipment parts. 

Some examples of facility maintenance are:

  • Regular exterior and interior repainting of buildings as well as common areas
  • Maintenance of safety and security measures including alarm systems, ventilation, heating, air conditioning, electrical, lighting, and plumbing
  • Maintenance and restoration of door locks and other hardware
  • General building and equipment repair
  • Furniture repairs
  • Snow removal and taking care of shrubbery, trees, and sidewalks

Facility Service Requests

Service requests are workloads that are independent of routine maintenance which does not involve changes in space use or classification. The following are some examples of facility service requests:

  •  Cleaning and other support services for particular events
  • Installation or repair of a specific laboratory or departmental equipment as well as transportation of furniture
  •  Limited installation of extra electrical outlets or lights
  • Minimal upgrades to satisfy changes in departmental programs

Buildings Which Benefit from Facility Maintenance


Bigger Commercial buildings and offices often have HVAC units in which regular preventive maintenance is a necessity. Equipment maintenance for such assets lowers the probability of unforeseen downtime and making sure building users are provided with a comfortable working environment. Additionally, elevator servicing as well as ensuring parking areas, room, and hallway safety are important parts of maintenance.


Hospitals need to adhere to strict regulations about hospital sanitation and safety standards. Facility maintenance in hospitals is essential to maintain said standards. In addition, preventive maintenance must be regularly performed on fixed capital assets such as imaging equipment.  

Educational Facilities and Universities

Universities tend to have multiple buildings which house valuable assets including research equipment. Large campuses require coordination to ensure fault reports are adequately addressed swiftly and the campus is kept in a condition conducive to learning. Asset and space upgrades may also fall within the purview of the facility manager.

Making Facility Maintenance Better

Are you looking to optimize your facility maintenance workflows? FacilityBot can help you with that. FacilityBot is a messaging-based, full-fledged, smart CMMS platform that takes care of all your facility management needs. 

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