Last updated on November 18th, 2024 at 09:21 am
Introduction
Foodpanda, a subsidiary of Delivery Hero, has rapidly evolved from a food delivery service to a comprehensive daily convenience companion since its launch in Singapore in 2014. With a commitment to delivering customer satisfaction and operational excellence, foodpanda has expanded its quick-commerce footprint to over 400 cities across 11 markets in Asia. As the company grew, so did the complexities of managing its facilities and assets effectively.
Challenges Faced
Before implementing FacilityBot, foodpanda faced significant challenges in managing defects and asset life cycles:
“Before FacilityBot, defects were manually tracked with Excel. Often, there were gaps in updating and human errors. Managing the asset lifecycle was challenging due to a lack of digitalization and prompt updating.”
– Shawn Cheong, Workplace Manager at foodpanda Singapore
This manual tracking not only hindered operational efficiency but also increased the likelihood of oversights, leading to delays in issue resolution and maintenance.
How FacilityBot Helped
The implementation of FacilityBot transformed foodpanda’s facility management processes:
“FacilityBot helps to track everything in real-time. With the ease of the mobile app, team members can now update their status in real-time. With the feature to record the history of requests and assets, it’s easier for anyone to take over outstanding issues.” – Shawn Cheong
FacilityBot’s real-time tracking and user-friendly mobile interface allowed foodpanda’s staff to communicate issues and updates effectively, thereby minimizing errors and improving responsiveness.
Moreover, foodpanda Singapore integrated FacilityBot with Indoor Air Quality (IAQ) and People Counter sensors across all five floors of their corporate office. This integration offers numerous benefits, including:
- Enhanced Monitoring: Real-time data from IAQ sensors ensures a healthier and more conducive workplace by continuously monitoring air quality. Meanwhile, People Counter sensors help optimize space usage and staffing based on actual foot traffic.
- Improved Compliance: Supports adherence to health and safety regulations by maintaining air quality standards.
- Data-Driven Decisions: Offers insights that inform facility management strategies and resource allocation.
Additionally, FacilityBot’s fault-reporting and checklist features have streamlined reactive and preventive maintenance operations, ensuring all tasks are completed effectively.
The Value of FacilityBot
When asked about the most valuable aspect of FacilityBot, Shawn remarked: “The value of using all the features and functions at the same price.”
This comprehensive suite of features, combined with a single pricing model, allows foodpanda to maximize its operational efficiency without the burden of escalating costs.
Wrapping It Up
In summary, Shawn Cheong captured the transformative experience with FacilityBot: “FacilityBot can help more than just FM.”
By leveraging FacilityBot’s extensive functionalities, foodpanda has enhanced its facility management processes and created a more responsive, efficient, and data-driven work environment. This case study exemplifies how innovative technology empowers organizations like foodpanda to overcome challenges and achieve operational excellence.
For more information on how FacilityBot can streamline your operations, visit FacilityBot.
