Agila Subic is a multi-use facility located in Subic Bay covering an area of 300 hectares, on the west coast of Luzon, Philippines. It is a prominent shipyard focused on shipbuilding and offshore wind platforms, playing a critical role in maritime manufacturing, logistics, and industrial growth in the region
Challenges:
Agila Subic faced significant challenges with its facility management process before implementing FacilityBot. The facility was relying on a manual, paper-based system for managing service requests, which led to several issues:
- Difficulty tracking the status of requests
- Inefficient communication between departments
- Delays in resolving facility issues
- Limited transparency in task assignments and progress updates
Solution:
Agila Subic adopted FacilityBot to address these pain points. FacilityBot automated their entire request workflow, from submission to task assignment and status updates. This created a seamless process that improved coordination between departments, service providers, and stakeholders, ensuring that tasks were completed efficiently and transparently.
Results:
The implementation of FacilityBot brought significant improvements to Agila Subic’s operations. The key benefits included:
- Automated Workflows: FacilityBot’s automation allowed requests to be automatically assigned, tracked, updated, and completed. This automation allowed for smooth coordination between teams, improving communication and reducing delays.
“The most valuable feature is the ability to automate workflows, ensuring that requests are tracked, updated, and completed with much greater efficiency and transparency.” Jimhendrik Lababo, Facility Management System Specialist, Agila Subic
- Improved Customer Satisfaction: FacilityBot not only helped in Agila Subic’s operations, even external stakeholders gave positive feedback about their performance.
“With this efficiency, I am receiving a lot of positive feedback both from internal and external stakeholders, which has really motivated me and made me even more eager to assist them.” Jimhendrik Lababo
- Enhanced Security: FacilityBot ensured that finalized requests couldn’t be modified, protecting the integrity of the data.
“The security aspect is excellent, as it prevents any modification once the information is finalized within the system.” Jimhendrik Lababo
- Streamlined Task Assignment: Jimhendrick pointed out how FacilityBot simplified task assignment and coordination across departments:
“The workflow feature has been incredibly helpful, allowing me to automatically assign tasks to them.”Jimhendrik Lababo
Conclusion:
Implementing FacilityBot transformed Agila Subic’s facility management. By automating service requests and improving communication, the facility now operates with greater efficiency and transparency. The platform’s security features also ensure that requests are handled with accuracy and integrity.
Jimhendrick summed up his experience with FacilityBot:
“FacilityBot has significantly enhanced our service request process, making it quicker, more efficient, and much more transparent, ultimately leading to greater customer satisfaction.”
