Last updated on July 7th, 2023 at 04:36 pm
In today’s technology-driven world, where we use software for various daily tasks, it’s surprising that the adoption of CMMS (Computerized Maintenance Management System) software in the Facilities Management industry lags behind. One reason for this is the perception that CMMS software is too complex and requires extensive training. However, FacilityBot believes that CMMS software can be made so simple and user-friendly that formal training becomes unnecessary. This article delves into the concept of user-friendly CMMS software and explores strategies for achieving it.
Making CMMS Software User-Friendly:
- Embrace a Mobile-First Approach:
CMMS systems must prioritize mobile accessibility. Requestors, responders, managers, and admins should have seamless access to the system and receive updates on their mobile devices. Mobile app support has become a basic requirement for modern CMMS systems. Daily activities such as fault reporting, service requests, alerts, ticket updates, and checklists should be easily accomplished through the mobile app. FacilityBot takes it a step further by adopting a messaging-first CMMS approach, allowing users to make requests through popular messaging platforms like WhatsApp, Telegram, Facebook Messenger, LINE, and Google Chat.
- Focus on UI/UX:
User interface (UI) and user experience (UX) are key elements of user-friendly software. CMMS developers should prioritize intuitive design, ensuring that the most common actions require minimal clicks. Important buttons and text should be prominently positioned, and users should be guided step-by-step on their tasks. Continual UI/UX improvements, driven by monitoring user activities and addressing uncertainties, can lead to a more user-friendly CMMS experience.
- Provide Tooltips and In-System Help Resources:
In-app help resources play a vital role in increasing usability. Hover-over tooltips offer valuable information, eliminating the need for users to guess the function of buttons or settings or seek help externally. Real-time field validation and clear error messages simplify form-filling processes and enhance user understanding.
- Offer Extensive Online Help Resources:
While in-app assistance is valuable, users often prefer the convenience of comprehensive online knowledge bases. A knowledge base that includes videos, step-by-step guides, and troubleshooting articles can empower users to find immediate answers to their questions without relying on helpdesk tickets.
- Simplify Facility Management with FacilityBot:
Legacy CMMS software has garnered a reputation for being difficult to deploy. However, the fundamental functionality of CMMS software, such as fault reporting, service requests, checklists, and asset management, is not inherently complex. FacilityBot believes that CMMS software can follow the path of other cloud-based SaaS solutions and become simplified, self-service-oriented, and user-friendly.
By embracing a mobile-first approach, focusing on UI/UX improvements, providing in-app help resources, and offering extensive online knowledge bases, CMMS software can shed its reputation for complexity. FacilityBot is dedicated to simplifying facility management processes through its user-friendly CMMS platform. Experience the ease and efficiency of FacilityBot for your facility management needs.