Statistics

Reporting is a key part of a Facility Manager’s daily work. To reduce the need for manual data collation, FacilityBot auto-generates various key charts, and tables to help Facility managers with their reporting tasks.

Request Statistics

  • To access the Statistics, log in to FacilityBot and select Request statistics.
  • Here, you can view the Request Response Times, Request Breakdowns by different factors, and Request Response times measure versus configurable thresholds (KPIs) set.

Request Status and Response Times

  • The response status and response times charts and tables aggregate the current statuses of all requests and their average pending and processing times. 
  • The average pending time is the average time that requests spend in the “Pending” state
  • The average processing time is the average time that requests spend in the “Processing” state
  • This can be filtered by Fault Type, Request Type, Priority, and Date Range. 
  • You can also view the data in Daily or Monthly periods
  • Once all the filters have been added click on the “Apply Filter” button. 
  • Numbers in blue in the Request Data table are clickable. Clicking on these numbers will conveniently lead the user to the requests in question.

Request Data Breakdowns

  • On this page, Request data is broken down based on Request Types, Location Tags, and the hour of the day.
  • The Request data breakdowns can also be exported as CSV by clicking on the “Export CSV” on top of each table. 

KPIs

  • This page allows the user to define KPI thresholds based on specified factors
  • To create a KPI, select KPIs and click on the + New KPI button on the upper right.
  • An editing panel will appear. Give your KPI a name. Select the set of requests that should be considered for this KPI threshold. For example, a KPI threshold may apply only to requests of specific priority levels, fault types, or request types.
  • Applicable periods can also be specified. If a request was made within the specified applicable periods, then it will be measured against the threshold. 
  • Once done, click the “Create” button to save the changes

Managing Checklist Statistics

  • The Checklist Statistics charts and tables aggregate the current statuses of all checklists and their average pending and processing times. 
  • This data can be filtered by Date Range. You can also view the data in Daily or Monthly periods
  • Once the filter has been selected, click on the “Apply Filter” button.

Checklist Data Table

  • The Checklist Data Table shows checklist statuses in a table format. The numbers in blue can be clicked to show the checklists in question.
  • The Checklist Data can also be exported as a CSV file by clicking on the ”Export CSV” button.