Requests are tickets that are created when a Requestor makes a demand that requires human intervention, such as Fault Reports or Service Requests. This article outlines steps to create a new request in the Requestor Web Portal.
Step 1: Log in to the Requestor Portal
Step 2: Navigate to `Requests`
Step 4: Click “New Request’
Step 3: Select a Request Type
Step 4: Fill up the necessary fields. The fields will differ depending on the Request Type selected.
Step 5: Click ‘Create’.
A ticket will be created with a Case ID, to be followed up by the relevant Responder.