Integrating Viber with FacilityBot

Facility managers can integrate FacilityBot with Viber to allow Requestors to make fault reports and service requests via Viber.

Connecting Viber to FacilityBot

  • Log in to Facilitybot Admin or Manager Portal.
  • Click on “Settings” and select “Channels”. The page lists the available channels through which Requestors can communicate with the bot.
  • Select Viber. To set up, click on the arrow button beside it. 
  • Click Create Bot Account.
  • Fill up the details to create the Bot Account
  • Once done, click Create.
  • Congratulations! You’ve just created your Viber bot. Copy the token.
  • Paste the Token into the API Token field and click Update. 

Chatting with the Bot

  • Once a channel is set up, you can download a poster with a QR code and instructions within. The instructions guide Requestors to find the bot. 
  • You can also download the QR code separately. Scanning this QR code will direct Requestors to the bot.
  • Once the QR code is scanned, The Viber app will open in your mobile phone. 
  • Type “Hi,” “Start,” or other similar phrases and the bot will reply wth the welcome message.