Integrating Microsoft Teams with FacilityBot

Managers can now integrate Microsoft Teams with FacilityBot to allow requestors to make fault reports and service requests using Teams. 

  • Find FacilityBot is Microsoft AppSource.


  • Click on “Get it Now.”
  • Click the “Add” button
  • Click the “Continue to FacilityBot” button in the chat
  • FacilityBot has now been linked to Teams. You should see that the “Microsoft Teams – Tenant ID” field has been populated
  • Test the integration by clicking “Open Teams Bot.”

Reporting a Fault Through Microsoft Teams

  • In FacilityBot -> Settings -> Channels page, you can download a QR code that directs requestors to the Teams bot when scanned. 
  • Type “Hi,” “Start,” or other similar phrases.
  • Follow the steps to report the fault.
  • Once done, FacilityBot will send a confirmation message and a unique case ID.